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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and helpfulness, making the overall user experience enjoyable and comfortable. Many people highlight the excellent customer service, appreciating the clear communication and support received throughout their interactions. However, some customers expressed dissatisfaction with the pricing, finding it unclear or feeling that certain expectations regarding future services were not met, leading to disappointment.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, friendliness, and... See more

User experience

Users describe positive interactions with the overall experience. Many customers express excitement for new... See more

Service

Clients share ambiguous opinions on service. Many reviewers report feeling pressured into signing contracts... See more

Customer service

Customers generally report positive experiences with customer service, highlighting helpful, kind, and... See more

Price

Consumers find the pricing to be a significant source of dissatisfaction. Many reviewers report being... See more

Based on these reviews

Rated 5 out of 5 stars

I spoke to the great gentleman Paolo Garcia and he gave some perfect advice about modelling agencies and which ones to further my amazing modelling career with as an aspiring male model. I canno... See more

Company replied

Rated 5 out of 5 stars

I’m really excited to take the step toward a completely new experience in my life. It’s definitely outside my comfort zone, so it feels a little scary, but I already feel welcomed and supported by Pau... See more

Rated 5 out of 5 stars

I really enjoyed my experience at TS studios. Fantastic people, very professional. Make up lady did amazing job with makeup and hair also photographer did great service 👏 Made me feel welcome and rel... See more

Company replied


Company details

  1. Photography Studio

Written by the company

TS Studios is an award-winning photographic studio with locations in London, Camden and Manchester,. We know that entering the modelling and entertainment industry can be tough, and we’re here to make it easier for aspiring models. Our team is composed of accredited professionals with extensive experience in the fashion and modelling industry. They bring a wealth of knowledge and expertise, having worked with top brands and renowned figures. This experience allows us to provide you with the highest standard of support and guidance. At TS Studios, we are committed to helping you create an impressive and versatile portfolio that meets industry standards. Our photographers, stylists, and makeup artists work together to ensure you look your best, while our career advisors offer invaluable insights to help you navigate the industry. We provide comprehensive portfolio services, including Z Cards and eFolios, to help you stand out at networking events and auditions.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

357 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely loved this photoshoot

I absolutely loved this photoshoot! The atmosphere was fantastic : relaxed, creative, and full of positive energy. The team was incredibly friendly and professional, which made the whole experience even more enjoyable. I'm very pleased with the results and would definitely recommend it to everyone!

15 June 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your wonderful feedback! We're so pleased you enjoyed the experience and atmosphere. Wishing you all the best for the future!

Rated 5 out of 5 stars

Overall Good experience

Had a wonderful experience with the entire team. The makeup artist was warm and attentive, tailoring the look to suit my preferences. The photographer offered helpful direction with poses and wardrobe, and captured some truly beautiful shots. Would be happy to work with them again in the future.

9 June 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your lovely feedback! We're thrilled to hear you had a great experience with the team and that you felt supported and well taken care of throughout. Wishing you all the best for the future!

Rated 1 out of 5 stars

Scam artists

Experience on the day is good, be warned they will upsell you based on getting contracts with agencies and they will not give you that. They took advantage of me then harassed for money despite genuine complaints and a poor service forcing you to go down the legal route. I would advise stay away if you’re new to the industry, they also tried to remove my review based on ‘defamation’ and others seem to be having similar experiences

3 January 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for sharing your feedback, Ryan. We would really like the opportunity to assist you and address any concerns you have. Please contact our customer support team through the official channels so we can better understand your experience and work towards a resolution. We take all feedback seriously and encourage open, respectful communication.

Rated 5 out of 5 stars

Awesome experience

They are very professional and welcoming. I really enjoyed the experience!

2 June 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your kind words! We're really pleased to hear you enjoyed the experience and felt welcomed by the team. Wishing you all the best on your journey!







Rated 1 out of 5 stars

Absolutely d8sgusted

Absolutely d8sgusted. My daughter had £50 scammed out of here. The studio was shut, with no hair, make up or photographers present. She is so upset to have been promised so much, yet not received a service. A COMPLETE SCAM

1 June 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

We’ve checked with our bookings manager and found no record of this appointment. You may be confusing us with another company. TS-Studios maintains high standards and always delivers on confirmed bookings. Please contact customer service to clarify.

Rated 5 out of 5 stars

Very friendly team

Very friendly team, excellent quality photoshoot.

28 May 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your lovely feedback! We're so glad you enjoyed the experience and were happy with the team and photoshoot. Wishing you all the best moving forward!

Rated 5 out of 5 stars

Amazing expericne

Amazing expericne, they all took care of me in the studio
Will 100% recommend

25 May 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for the kind words! We're so pleased to hear you had an amazing experience and felt well looked after in the studio. Your recommendation means a lot to us! 🌟

Rated 5 out of 5 stars

Everyone was really supportive and…

Everyone was really supportive and lovely. such a great vibe and atmosphere!

21 May 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much! We're glad you enjoyed the positive vibe and found the team supportive and lovely. It means a lot to hear you had a great experience! 😊

Rated 5 out of 5 stars

Bravo!

Everyone is very welcoming and very accommodating to my needs. As someone not familiar with poses, or posing in general, for a photoshoot I was prompted concise. It helped me feel confident and comfortable.

21 May 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your kind words! We're so pleased to hear you felt welcomed and supported throughout your experience. Our team always aims to guide clients clearly and make them feel confident in front of the camera — we're glad that came across. Wishing you all the best moving forward!

Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant! First photoshoot and I was super nervous but I was put at ease the moment I walked into the door. Everyone was so lovely! Definitely recommend

14 May 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your kind words! We're thrilled to hear that your first photoshoot was such a positive experience and that the team helped you feel at ease right away. Wishing you all the best on your journey — and thank you again for the lovely recommendation!

Rated 4 out of 5 stars

Amazing photos shoot

I had a great day. Very funny and professional people.
The headdresser is so polite and very good professional,she knows exactly what she’s doing!!!

11 May 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for the lovely feedback! We're so pleased to hear you had a great day and that you felt in good hands with our team—especially our hair stylist. We’ll be sure to pass on your kind words!

Rated 4 out of 5 stars

The staff were awesome

The staff were awesome. I had a nice welcome from Diego, Anna transformed me to a pretty queen with the makeup and Matt made me feel so relaxed doing my shoot. Will want to work with them in future if any opportunity. Thank you guys

10 May 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for the kind words! We're thrilled you had such a positive experience with Diego, Anna, and Matt — we'll be sure to pass on your lovely feedback. Wishing you all the best moving forward, and we hope to see you again if the opportunity arises!

Rated 5 out of 5 stars

Great place 🫶🏻

I went in so nervous, but once I got in everything was amazing! The make up artists and hair stylists, the receptionist, the photographers and the manager were all absolutely lovely, couldn’t thank them enough for being so nice 🫶🏻 such an amazing experience, hopefully great things come from it 🥰

5 May 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for such kind words! We're thrilled to hear that your nerves melted away and you had an amazing time with the whole team. Wishing you all the best on your journey — we're rooting for you! 🫶🏻✨

Rated 5 out of 5 stars

A very relaxed atmosphere

A very relaxed atmosphere. Good friendly staff. The whole process was smooth with professional make up and photographers.
Everything was explained afterwards about what happens next.
Very happy

5 May 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your kind words. We’re really glad to hear you felt at ease throughout the experience and that the team made everything smooth and clear for you. We’ll be sure to pass your lovely feedback on to the makeup artists and photographers. Wishing you all the best on your journey ahead!

Rated 3 out of 5 stars

Good experience

Good experience, not sure I liked the pictures very much although I felt the need to pay for some in case they may be useful some day otherwise Friendly staff and clear instructions so happy all round.

5 May 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for your feedback. We’re pleased to hear that you found the team friendly and the experience clear and supportive throughout. While everyone has different preferences when it comes to photos, we’re glad you saw value in the session and appreciate you choosing to work with us. If you have any questions or would like further assistance, please don’t hesitate to get in touch.

Rated 5 out of 5 stars

Loved the whole experience from start…

Loved the whole experience from start to finish. Was made to feel comfortable and beautiful. Great advice offered at the end. Would recommend 100%

5 May 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you so much for your lovely feedback! We’re thrilled to hear you felt comfortable and confident throughout the experience. It’s great to know the advice at the end was helpful too. We really appreciate your recommendation!

Rated 5 out of 5 stars

Eevi had a fantastic day staff were so…

Eevi had a fantastic day staff were so friendly & helpful photos are brilliant .eevi says thank you and she wants to come back asap 😇

26 April 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

Thank you for the kind words! We're so glad Eevi had a fantastic day — she was a joy to have, and we're thrilled she loved the photos. We'll be more than happy to welcome her back anytime! 😊

Rated 5 out of 5 stars

Photoshoot was interesting

Photoshoot was really easy, the process was really quick, and they helped me adjust my looks to suit the cameras better. I also think it was a fun experience!

4 May 2025
Unprompted review
Ts Studios logo

Reply from Ts Studios

We're so happy to hear you had a fun and smooth experience! It's great that the team was able to help you adjust and make the most of your photoshoot. Thanks for sharing your feedback! 😊

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