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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the quality of the products, noting the stunning artwork, vibrant colors, and premium feel of the materials. The delivery service is frequently praised for being fast and accurate, often arriving sooner than expected. Reviewers also highlight the exceptional customer service, describing representatives as helpful, responsive, and friendly, providing satisfactory resolutions to issues. However, some people mentioned dissatisfaction with the product's durability, as designs sometimes started peeling shortly after use. A few other people also felt that the image quality was not as vibrant as advertised or that the product had poor printing, with some experiencing issues with wireless charging compatibility. Additionally, some reviewers reported problems with order fulfillment and communication regarding custom orders or delayed shipments.

What people talk about most

Product

Clients share ambiguous opinions on product quality and durability, with many expressing disappointment as... See more

Quality

People report ambiguous experiences with quality, with many reviewers expressing significant disappointment.... See more

Delivery service

Customers had positive experiences with delivery service, with many reviewers reporting that their packages... See more

Order

Users describe ambiguous interactions with order, with some reporting smooth transactions and prompt... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the quick, helpful, and kind... See more

Reviews shaping this summary

Rated 4 out of 5 stars

really poor quality and very much not worth the price. straight out of the package you could tell how poor the quality is. i put the case on midday yesterday, and it’s already starting to peel this... See more

Company replied

Rated 4 out of 5 stars

The customer service was wonderful and they were so helpful and I was able to change the corners of my case to black which you guys should make into an option when purchasing. Really satisfied with th... See more

Company replied

Rated 4 out of 5 stars

Delivery was taking a little bit more time than expected but the case looks good hope it doesn't peel off like some people say

Rated 5 out of 5 stars

The case design were well made, exactly like the ones on their shop site. Also it was a perfect fit! When it comes with assistance, they were responding to my messages through Instagram and the delive... See more

Company replied


Company details

  1. Mobile Phone Accessory Shop
  2. Anime club

Written by the company

Your ultimate destination for all anime cases! Tsukiyashop.com Supports IPhone and Samsung Mobile Phone Cases. Our Anime Phone Cases features shining designs from top anime series like Naruto, One Piece , Demon Slayer Attack on Titan, Solo Leveling , Tokyo Ghoul , Dragon ball z , My Hero Academia and more.


Contact info

4.0

Great

TrustScore 4 out of 5

263 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely stunning 🌸

The cover looks really nice and also feels very high-quality! ☺️ I have to get used to the on/off button, as it's a bit more sensitive, but I'll get used to it quickly.

The delivery was easy to understand from the first step and the delivery time was normal, as the case was delivered from Asia to Europe.

I would buy new designs there and recommend it to my friends!

17 April 2025
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Thank you for your review!

Rated 5 out of 5 stars

Amazing!

It's everything I expected, an excellent product, beautiful and aesthetic🤩

16 April 2025
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Thank you for your review!

Rated 4 out of 5 stars

seller very good - Shipping was difficult

The seller was very nice to me, helped me with my shipping and stuff and also send me another case because the supplier lost it. He helped me quickly and was patient which was pretty nice, thanks for that! Nice phone case also!

27 March 2025
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Thank you for your Review! We are Glad to assist

Rated 5 out of 5 stars

Phone case peeling

The phone case feels amazing in my hand and fits perfectly but within a day the print on the case started peeling off, this is so annoying, I was so happy with how it looked and how it felt but its already peeling??? Maybe it's because I have a google pixel and have to get the "ethereal amber shine" but I looked into what that was and couldn't find it anywhere saying what's different about the regular case and the ethereal amber shine.

Edit: I reached out to them and they got back to me before the day had ended, they asked for some photos and explained to me how it was a manufacturing error and they sent me another for free, the new case is amazing, looks really good, feels amazing in my hand and is a very nice fit, 10/10 would recommend to friends!

6 April 2025
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Hi Christopher! We offer 30 day quality assurance on our policy, it may have been defective as out of 1000 cases we make 1-2 may have leaking air gaps due to bulk manufacturing , Please contact us right away , we will look into this for you and offer a solution.

Rated 5 out of 5 stars

Quality and details are 🔥

The quality and details of the cases are perfect! I order them because a friend has had one for a few months and it still looks awesome!
I will like to highly that their customer service es very attentive as well! They were able to address and resolve an inconvenience I had during the purchase ASAP. So yes, this company is doing an amazing job and I hope they grow big!

100% recommended with my eyes closed.

18 March 2025
Tsukiyashop logo

Reply from Tsukiyashop

Thank you so much for your review!

Rated 5 out of 5 stars

Amazing cases

Amazing cases. Amazing service. I ordered on Instagram and DM’d for a picture of the product before. Got a response in 5 minutes and they were so nice. Also shipping took from the 26th to the 2nd so honestly pretty fast.

2 April 2025
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Thank you so much for your review!

Rated 5 out of 5 stars

Love the items

Love the items. Came on time and good quality! Expensive but got on Sale for 50% off!

18 March 2025
Tsukiyashop logo

Reply from Tsukiyashop

Thank you for your review!

Rated 4 out of 5 stars

Everything perfect loved it

Everything perfect loved it. Just need to focus on printing material which goes off slowly.

24 March 2024
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Thank you for your review!

Rated 5 out of 5 stars

I am absolutely thrilled with this…

I am absolutely thrilled with this phone case! It fits perfectly in my hand, providing a secure grip without feeling bulky. The print is sharp and detailed, making the case visually appealing.

Functionality is also excellent: The buttons are easy to press, and the cutouts for charging and the microphone are precise, ensuring no usability issues.

All in all, this is a top-notch phone case that impresses both in design and practicality. Highly recommended!

22 March 2025
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Thank you for your review!

Rated 1 out of 5 stars

Print peeling after 2 weeks.

Took 3 weeks to arrive. The print started coming off after 2 weeks. Was told that warranty is 30 days after purchase which means we only had it for 1 week before warranty ran out. Refused to refund or replace. Very poor customer service.
If selling products in Australia you should have to comply with Australian warranty laws.

18 March 2025
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Hi Dear! Tsukiya covers any defect within 30 days period of having the phone case since delivery , Please contact us we are happy to check through the details with you.

Rated 4 out of 5 stars

I really like the product

I really like the product. It was exactly what I expected to get 🤩 It was kind of a long wait but it was worth it. Thank you so much

17 March 2025
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Thank you for much for your review!

Rated 5 out of 5 stars

Amazing Product

Amazing Product. I got the One Piece gear 5 Luffy n Tokyo Ghoul Kaneki cases & they are exactly as represented on the site! And a perfect fit! I love them, they’re great!

17 March 2025
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Thank you for much for your review!

Rated 5 out of 5 stars

Great products and fast shipping

It took just 11 days from the time I placed an order which was quite late at night too.
I contacted them straight away because I had questions from my end which was replied promptly the next day. Communication was clear, shipping was very swift and great products. I needed to check what my personalised case would look like, and ask them to send the image before shipping. My original picture’s background was a window that I didn’t realise will be included just as it is, so when they sent the image I asked them to change the background to black which they then promptly replied they will do. They didn’t send me the image of after it was changed, but that’s ok I am not too fussy as long as the background is not the original one. I opened up the package today and found they sent both cases which include the case with original background which turned out was already printed out, so I got an extra case 😁
They are quite sturdy and prints were really good. Happy with the purchase and will buy more in future when they have options for Motorola cases which atm they don’t, or if I have a budget to get some more 😁
The personalised case was not cheap but I was happy to get them when they were half price and also the 2nd item (for my daughter) was also half price and then got discounted again as they had a promotion Buy 1 get 2nd item half price 👍 which was awesome !

7 March 2025
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Thank you for much for your review!

Rated 5 out of 5 stars

Trust them!! It’s amazing😌

Nice website with many choices, very easy to navigate and intuitive.
The shipment it’s been very fast considering the long distance, and you have updates for every step during Your waiting.
In the end , but not for importance, the covers are absolutely amazing!!!!😍😍
I will buy again from tsukiya, 100%!!

17 March 2025
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Thank you so much!

Rated 5 out of 5 stars

Greatest Case EVER

I have one of the Naruto cases and it's even better than the photos! The graphic hasn't faded or chipped AT ALL. Now they're releasing for different phone brands.

12 March 2025
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Thank you for your review!

Rated 5 out of 5 stars

Perfect …

Came pretty fast love the case feels high quality to my old case thx u gonna be shopping here a lot more

11 March 2025
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Thank you so much!

Rated 5 out of 5 stars

The best🔥

These are the most beautiful phone cases I’ve ever had🤯🤯😭😍😍😍🤩🤩🤩

5 March 2025
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Thank you so much for your review!

Rated 5 out of 5 stars

Absolutely in love with my cases!

Absolutely in love with my cases!! I bought 2 and cant stop switching between them. Good quality cases, in my opinion are very sturdy. Protects my camera if it falls and i drop my phone a lot! Great products and the shipping was fast! 10/10 would recommend!

2 March 2025
Unprompted review
Tsukiyashop logo

Reply from Tsukiyashop

Thank you so much for your review!

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