Refund process over two years, I have been trying to get a refund with this company for over 2-3 years but they never agree to it and now they are charging storage fees for the item when in fact I hav... See more
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We travelled from Netherlands to Luxembourg to attend the Braderie Tsume event and it has been the most amazing experience ever. The staff has been so nice, friendly and welcoming. We found unique p... See more
I bought Vegeta and Goku HQS from Tsume. Waited 2 years for the product ….. Unfortunatley Vegetas head was broken on Delivery. I opened a ticked 20 days ago and still got no answer from Tsume. Befor... See more
Company replied
I came for the braderie and the staff was awesome, their work is incredible and I’m always happy with all the figures I bought with them!
Company details
Written by the company
Passion x Innovation x Creativity Design and manufacture high-end statues under official licenses since 2010: Dragon Ball Z, One Piece, Naruto Shippuden, Saint Seiya, Demon Slayer, Bleach, HXH, Fairy Tail, DC Comics,...
Contact info
ZI Rolach, 5280, Sandweiler, Luxembourg
- /
- tsume-art.com
3.7
Average
307 reviews
Replied to 23% of negative reviews
Typically replies within 24 hours
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Unmotivated success and disrespect for buyers
Tsume has become famous all over the world for some reason that is incomprehensible to me (I have 7 of their statues, the quality is the same as many good chinese studios that are infinitely cheaper) but unlike many of its competitors, it has not raised its standards to match them to its level of success, especially in packaging. And so it can happen that one of their products arrives at you damaged and with the box completely destroyed; but the couriers are not to blame, because we all know that shipping all over the world involves risks... but these risks must be minimized with adequate packaging, which Tsume doesn't do at all, shipping his own statues with minimal and utterly insufficient protection, as if it were to deliver them next door.
This can be expected from the last of the unimportant chinese studios (which, by the way, pack much better), but not from one of the global giants that knows that even its brown boxes are listed at a certain value and should have respect for the buyers, which Tsume definitely don't have.
14 March 2023
Unprompted review
Reply from Tsume
Hello Dan,
We are sorry to hear about your dissatisfaction with our brand and our products. Please know that we think about the engineering of our packaging so that it can resist to the risks linked to the transport.
Indeed, before the beginning of the first deliveries, a sample of statues passes a breakage test to check the effectiveness of the packaging, if it does not allow to preserve our products to the maximum, it is rethought and adjusted. We would also like to remind you that the brown box is only used to transport the statue. Indeed, the brown box can arrive damaged as long as the statue inside is intact, its use is only dedicated to protection.
If unfortunately, one of the elements of your statue arrives damaged after delivery, we invite you to open a ticket via our website to inform our support team who will try to answer your request as soon as possible. Please be assured that we are fully committed to customer satisfaction.
We apologize for the inconvenience.
We remain at your disposal,
The Tsume team.
I bought Vegeta and Goku HQS Damage and no answer from Tsume
I bought Vegeta and Goku HQS from Tsume. Waited 2 years for the product ….. Unfortunatley Vegetas head was broken on Delivery. I opened a ticked 20 days ago and still got no answer from Tsume. Before I bought other HQS too. Doubt I will ever buy more if this is the assistance and customer care they offer very bad. Easier to find someone in my town that can fix it. Since I don't want to own a headless Vegeta!!!!
They contacted me today 22 march and they are kindly sending me a replacement head so I am happy. Thanks
1 March 2023
Unprompted review
Reply from Tsume
Hello Giovanni,
We're sorry to hear about your dissatisfaction with your receptions. If you have opened a ticket via our website, it has been received by our support team and will be processed as soon as possible. Our team tries to do everything to satisfy your expectations.
We apologize for the inconvenience.
At your disposal,
The Tsume team.
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