While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 113 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the quality of the products, noting that the contact lenses are comfortable, light, and often exceed expectations in appearance. Many appreciate the variety of colors and styles available, finding them suitable for various occasions and effective even for those with specific vision needs. The ordering process is often described as easy, and some reviewers enjoy the extra gifts included with their purchases. However, some people were dissatisfied with aspects of the product and the delivery service. Issues include lenses not matching website photos, receiving incorrect items, or experiencing discomfort with certain pairs. A significant number of customers report problems with tracking information, delayed shipments, or packages not arriving at all, even when expedited shipping was paid for. Additionally, some reviewers mention difficulties in contacting customer service for support regarding these issues.

What people talk about most

Product

Reviewers mention ambiguous feedback about product. Many customers praise the quality, comfort, and variety... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise the easy ordering... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the good quality and comfort of the... See more

Delivery service

Consumers find delivery service to be ambiguous. Many reviewers praise the fast shipping and smooth ordering... See more

Customer communications

People report ambiguous experiences with contact. Many customers praise the quality and comfort of the... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had no problem with ttdye. The contacts itself are light and airy and decent quality and excellent pricing. I gave one star less not for their fault but it doesn't post to northern Ireland. Oth... See more

Company replied

Rated 4 out of 5 stars

Ordering from ttdeye has been a pleasure for my daughter as well as myself. I've been wearing contacts for over 20 years and my daughter over 10. Ordering is super easy, we LOVE the variety of contact... See more

Company replied

Rated 4 out of 5 stars

I’m giving 4 stars because the ordering and shipping process were very smooth. However, the contact lenses I received didn't quite match the expectations I had from the website photos. The color and p... See more

Company replied

Rated 4 out of 5 stars

I have yet to receive the product and the tracking continuously says not found, I have asked through the Internet messaging service, but have received no reply. I know the website is usually good for... See more

Company replied


Company details

  1. Fashion accessories shop
  2. Clothing Shop

Written by the company

TTDEYE Colored Contact Lenses! Wide Selection of Colors, Prescription and Categories! Cheap and High Coloring Index! 100% Authorized! Worldwide Free Shipping!


Contact info

3.6

Average

TrustScore 3.5 out of 5

997 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The company faked the shipping label and was charged twice and never received my item

I paid over 10 dollars for shipping, they never arrived to my home, after I found out that I had to go pick them up at the local postal office because the seller never paid for the shipping fee but instead put a fake shipping label on the package with a fake barcode is what I got told by the postal office which is why they couldn’t deliver it so then had to pay another 6 dollars just to retrieve the item. So now I have paid a total of 26 dollars because the company wants to scam people by putting fake shipping labels and you won’t find out until it’s not delivered because they thought it would be ok to let the costumer pay for it. I was a repeat costumer who will no longer be ordering anything from here. My order number is G8705S1662797, and I expect a 100% full refund and will take my money elsewhere, and don’t try to play me with apologies if it’s not about my refund don’t email me

24 September 2024
Unprompted review
ttdeye logo

Reply from ttdeye

Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Regarding the situation you reported, we have not received any complaints from other customers. We are actively communicating with the carrier. If you have paid other fees, please contact our customer service in time and our customer service will handle it for you.
Please contact our email info@ttdeye.com to handle .
Hope you have a nice day!

Rated 1 out of 5 stars

This is the worst customer to order…

This is the worst company to order from. They are unprofessional and a rip off. I ordered expedited shipping not only did they provide me with a bogus tracking number but I have been waiting two months for a shipment that should have been to my home within 5 business days. They continue to make excuses and nothing is never resolved. I will never order from them again. Stay far away from them.

4 August 2024
Unprompted review
ttdeye logo

Reply from ttdeye

Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Please contact at info@ttdeye.com, providing your order number, and we will solve the problem for you.
Really sorry for the inconvenience that we caused. Hope you have a nice day.

Rated 1 out of 5 stars

cloudy and unusable

Delivered late, prescription lenses arrived and they were cloudy and couldnt see at all. I was told to scrub them gently til they were clear and rinse them and leave them for a day then rinse and scrub etc. Then communication stopped?? had nothing at all after sending several messages. Non existant customer service

26 August 2024
Unprompted review
ttdeye logo

Reply from ttdeye

Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
We reply to customers' emails and messages every day. Please check your spam mailbox and messages, if you still have problems with your lenses.Please contact at info@ttdeye.com, providing your order number, and we will solve the problem for you.
Really sorry for the inconvenience that we caused. Hope you have a nice day.

Rated 5 out of 5 stars

Good quality at reasonable prices.

Have been purchasing from Ttdeye for a year, so far so good.

Love their range of contacts, especially love the colours for a more natural look. As an asian, it can be difficult to make blue/grey eyes look natural on my dark brown eyes, but TTDeye have several contacts that make that possible.

Some eye irritation during hayfever season (in Aus), but that’s from my allergies, not the contact lenses.

I have tried purchasing from other vendors, but so far, i still keep coming back to TTDeye.

I hope they continue to keep their prices affordable! Especially their sale prices.

6 September 2024
Unprompted review
ttdeye logo

Reply from ttdeye

Hiyaa! Thank you so much for your kind words and lovely feedback! We super appreciate you! Thank you for recommending us 💖 We're happy to hear that you love the contacts from TTDEYE. 😊

Rated 1 out of 5 stars

Used to buy here for so many years

Used to buy here for so many years. Bought 4 pairs recently and they burnt my eyes so much, that I can’t wear them.
The pain is awful. Please don’t buy here. The quality is not the same and you damage your eyes

3 August 2024
Unprompted review
ttdeye logo

Reply from ttdeye

Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Before wearing the lenses, please do clean the lenses with fresh solution and immerse them in fresh solution for at least 6 hours.
Eye fatigue, dry eyes can cause discomfort when wearing contact lenses, we recommend that you use some lubricating fluid, which can moisturize your contact lenses, so as to soothe your eyes and reduce lens dryness and discomfort when you wear them.
If it is not suitable for you, you can refer to our return policy and contact our email info@ttdeye.com to handle it for you.
Hope you have a nice day!

Rated 1 out of 5 stars

I have been buying for 4-5 years

I have been buying for 4-5 years

Quality has dropped recently ( last 6 months)
can t wear them

hurt eye
do not buy

2 August 2024
Unprompted review
ttdeye logo

Reply from ttdeye

Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Before wearing the lenses, please do clean the lenses with fresh solution and immerse them in fresh solution for at least 6 hours.
Eye fatigue, dry eyes can cause discomfort when wearing contact lenses, we recommend that you use some lubricating fluid, which can moisturize your contact lenses, so as to soothe your eyes and reduce lens dryness and discomfort when you wear them.
If it is not suitable for you, you can refer to our return policy and contact our email info@ttdeye.com to handle it for you.
Hope you have a nice day!

Rated 1 out of 5 stars

Burnt my eyes - not normal

First off, let me say I've tried many different kinds of contact lenses - I know how to take care of them and how to use them.

I ordered 4 different pairs from ttdeye. I was a little skeptical but all the comments on youtube and reviews that praise this company gave me a little hope that perhaps this company wasn't as bad as others were saying, and people were just bad at handling contact lenses.

No. The second each pair of these lenses touched my eye it was burning like hell. It's not supposed to burn like that. After looking at the cases they came in, also saw that some were expired. Not one single pair out if the four could I use without damaging my eyes.

Do yourself a favor and don't waste time or money on them. It's a scam.

18 July 2024
Unprompted review
ttdeye logo

Reply from ttdeye

Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Before wearing the lenses, please do clean the lenses with fresh solution and immerse them in fresh solution for at least 6 hours.
Eye fatigue, dry eyes can cause discomfort when wearing contact lenses, we recommend that you use some lubricating fluid, which can moisturize your contact lenses, so as to soothe your eyes and reduce lens dryness and discomfort when you wear them.
We will not send expired lenses to customers. The production date and expiration date of the lenses are on the packaging. Our lenses can be kept for five years without opening the packaging. Please check the date on your packaging again.
If there is still have problem with your lenses , you can refer to our return policy and contact our email info@ttdeye.com to handle it for you.
Hope you have a nice day!

Rated 5 out of 5 stars

I feel bad for all the low stars and…

I feel bad for all the low stars and the customers who had to incidentally suffer. I can only write my own experience, the lenses are good quality and thin which for me makes it comfortable and I wear it all day with no dryness that I have found with other lens brand. The colours if carefully chosen when suited to your own natural colour are very natural looking even in close up it looks very natural! The customer service itself is excellent...they had to redirect my parcel to a whole different country and they did it with no issues. Anyone thinking to buy should be ready to wait for two weeks after all the company is Hong Kong based, should order beforehand with good lead time. I have bought four times in a year already.

24 November 2023
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible… I bought every year lenses for a few year now. I bought like 3 a year. I was very happy until last year… I bought 9 lenses in a half year time and throw like 8 away. They were itching, dry and hurt my eyes. Now I contacted the service and they are not reasonable. Very bad service, very disappointed. Never going to buy again. Waste of my money…

11 April 2024
Unprompted review
ttdeye logo

Reply from ttdeye

Dear customer, thank you for taking time out of your busy schedule to write to us.
Please accept our sincerest apologies for the inconveniences.
Before wearing the lenses, please do clean the lenses with fresh solution and immerse them in fresh solution for at least 6 hours.
Eye fatigue, dry eyes can cause discomfort when wearing contact lenses, we recommend that you use some lubricating fluid, which can moisturize your contact lenses, so as to soothe your eyes and reduce lens dryness and discomfort when you wear them.
Our lenses are yearly used after opening and under proper care, but we recommend you to wear them 8-10 months, so it is normal to have problems with the lenses after 8-10 months.
This is our Wear&Care Tips,you can check and follow https://www.ttdeye.com/pages/wear-care.
If it is not suitable for you, you can refer to our return policy and contact our email info@ttdeye.com to handle it for you.
Hope you have a nice day!

Rated 5 out of 5 stars

Would Definitely Purchase Again

The delivery time was better than they projected. Just make sure that your vision is correct in the on-line order form before you click on pay. I would definitely purchase again. They give everything except saline. They know how to accommodate a customer. TU

14 February 2024
Unprompted review
Rated 5 out of 5 stars

LOVE IT!

I have been buying from ttdeye for 4 years. They never disappoint. The lenses are comfortable and I receive my order within a week.

16 March 2024
Unprompted review
Rated 1 out of 5 stars

Horrible experience.

Horrible experience.
They made me cut up my lenses as I told them that they were not very comfortable and I had to wait a long time to get some new ones. They were supposed to send ones to match my prescription letter but they messed it all up and won’t fix this for me.

26 February 2024
Unprompted review
Rated 1 out of 5 stars

Dishonest

They sent me 6 pair of prescription lenses that do not work for me because of curvature difference. I've been told since 12/29/23 I'd be getting a refund if i cut the lenses up and sent a picture. I cut all 6 pair up sent them the picture and they said they would issue my refund on 12/29/23 again on 12/31/23 and again on 1/1/24. THEY STILL HAVEN'T and as of right now 1/3/24 i asked for proof it's been issued and was told i'm not getting it because i upgraded which makes no sense i never did any type of upgrade. I have the full conversation between them and myself and never once did any type of upgrade. I filed a dispute with my cardholder as well. They are dishonest. I cut all 6 pair up as asked of me and sent the picture and have been told multiple times I'd be getting my refund and now out of nowhere they're making things up. I want my $37 back!!

3 January 2024
Unprompted review
ttdeye logo

Reply from ttdeye

Hi,
First of all, we sincerely apologize to you for any inconvenience and unpleasant shopping experience that brought you.

Regarding the refund, yes, our customer service agreed to refund you. But when our manager managed to make the refund on Jan 2, the refund option in the transaction record was closed because of the chargeback you made via your credit card issuer(ie, the dispute you filed with your cardholder). Therefore, we are unable to make the refund even though we want to do it. However, we gave up the appeal in the chargeback, which means we told the bank that we agreed to refund. But it will take a long time for the bank to review the chargeback. So please wait patiently. Thank you!

Rated 5 out of 5 stars

I love how this company sends you the…

I love how this company sends you the email of tracking and confirmation I have had bad experiences with other companies and this one js does it for me thank you and everyone shop here‼️‼️

30 December 2023
Unprompted review
Rated 5 out of 5 stars

I'm a repeat customer

I'm a repeat customer. From my first purchase I was hooked on these lenses! The contacts are comfortable, easy to apply and remove, and the selection of colors is unmatched! There is something for everyone and every occasion! The colors I have bought have either colored or blended into my natural color beautifully! They look so natural! My eyes are grey, green and brown. I bought kiwi green, iris green, iris blue/grey, passion fruit grey, and trinity green. Every pair I wear look great! I especially get comments when I wear the kiwi green, iris green, and iris blue/grey, as those are the ones that are closest to my natural eye color. The other colors cover my natural eye color and change the appearance without being too obvious. I just placed another order yesterday, I wear these contacts ever day. They are comfortable and have never irritated my eyes. With the proper care these contacts last as long as they say they will. I am so happy I found ttdeye and I will continue to be a loyal customer! Their prices and selections are unbeatable! Thank you ttdeye!

28 December 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look