Treat Kitchen Reviews 

214
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 35 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the outstanding overall quality of every item. Customers frequently mention that their online purchases arrive very quickly and are securely packed in sturdy containers to prevent any transit damage. Many consumers genuinely love the delicious taste of the sweets and deeply appreciate the fantastic variety of flavour options currently offered. Some people were satisfied with using the interactive baking kits to create fun cooking activities alongside their young children at home. Reviewers also noted that these visually attractive products make wonderful presents for friends and family members during the winter holidays.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the delicious taste and fabulous quality... See more

Quality

Reviewers express immense satisfaction regarding product quality, frequently praising the stunning vegan... See more

Delivery service

Consumers find delivery service to be efficient, noting that orders arrive swiftly and within just a few... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and product. Storm Trooper helmet, ordered via Groupon deal and I thought it would take ages to arrive as those often do but Treat Kitchen exceeded expectations. Arrives within jus... See more

Rated 5 out of 5 stars

My sister son can’t have nuts so I had to find something he could build for Christmas and I found this brand and it’s been really good. It’s quite trendy so if you child has got a nut allergy I recomm... See more

Rated 5 out of 5 stars

I bought a few of their Marmalade Scones baking bottles as well as their Millionaires Shortbread baking bottles and some Orange Chocolate Brownie mix packs. They were very easy to use producing great... See more

Rated 5 out of 5 stars

Fabulous quality sweets and amazing graphics on packaging. Items were sent in a sturdy box and arrived quickly and it great condition. Well done to everyone involved. You are all brilliant 👍


Company details

  1. #37 of 63 best companies in Food products supplier
  2. #46 of 68 best companies in Corporate gift supplier
  3. #21 of 35 best companies in Sweet shop

Written by the company

Welcome to Treat Kitchen, home of gorgeous gifts and delicious delights, including gourmet & vegan sweets. We are a creative food gifting company based in Nottingham bringing you tasty edible gifts that look and taste amazing. Our team are passionate about teaming quality confectionery with beautiful packaging that can be upcycled and used again.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

214 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(214)

34 reviews in the last 12 months

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Rated 1 out of 5 stars

Gingerbread tree decorations

I ordered the gingerbread tree decorations via the Vodafone rewards. It arrived and was all broken in pieces not just one piece every piece so unable to use. I don't feel that these were wrapped really well. They had only one line of paper between the layer of biscuits which isn't enough to protect and prevent them from getting broken! I have ordered biscuits from other places and never arrived like this has. I emailed Jess and 8 days later recieved no reply so emailed again yesterday and still waiting. I was so looking forward to making these with my son to decorate the tree.

20 November 2024
Unprompted review
Treat Kitchen logo

Reply from Treat Kitchen

Hi Dawn,

I'm really sorry to hear this - it's certainly unsual as we always try our best to create smiles.

Please can you drop me an email to: scott@ttkconfectionery.co,uk so I can help you with this.

Kind regards,

Scott

Rated 5 out of 5 stars

I ordered the Gingerbread Reindeer…

I ordered the Gingerbread Reindeer Decorating Kit, which was dispatched promptly. Unfortunately, due to Royal Mail's handling, the biscuits arrived broken. I reached out to Treat Kitchen, and both Lydia and Jess responded to my email quickly and professionally. Despite the issue being out of their control, they took full responsibility and sent out a replacement kit the very next day, which arrived in perfect condition.

The gingerbread biscuits themselves are fantastic—delicious and full of festive flavor! A huge well done to Treat Kitchen for their excellent service and high-quality products. You've truly saved the holiday spirit. Highly recommend! 🎄🍪

22 November 2024
Unprompted review
Rated 5 out of 5 stars

EXCELLENT CUSTOMER SERVICE

You can always tell how good a company is by the quality of its customer service.
I recently had a problem with an order which in no way was it Treat Kitchens fault. The postman had taken it upon himself to launch my package over my 6ft gate and fence therefore damaging the product.
I emailed Treat Kitchens and told them exactly what had happened and attached a photo of the damage along with the postman’s calling card saying when he had left my item.
Within 24 hours I had received a lovely email from a lady called Lydia who was very apologetic and very understanding about my problem. She immediately
offered me a refund or a replacement which I was delighted with.
I would certainly have no hesitation in purchasing from this company again.
There are so many companies on the internet who don’t care about their customers once they have taken their money. This is certainly not the case with Treat Kitchens, Lydia cared and made my experience with her company a memorable one.

26 November 2024
Unprompted review
Rated 1 out of 5 stars

So disappointed…

So disappointed and a disappointed little girl! Had ordered these via the Vodafone rewards. It arrived today and was all broken in pieces not just one piece nearly every piece so unable to beable to stick the reindeer together! I don't feel that one line of paper between the layer of biscuits is enough or any kind of protection to prevent them from getting broken! I have ordered biscuits from other places and never arrived like this has. Was so looking forward to making these with my little girl.

28 November 2024
Unprompted review
Treat Kitchen logo

Reply from Treat Kitchen

Hi Amanda,

Many thanks for your honest review and feedback. I'm sorry that your delivery didn't go to plan.

Please can you drop me an email to scott@ttkconfectionery.co.uk so we can organise a replacement for you.

We create products to make people smile - so will always do our best to help when things don't go as expected.

Many thanks,

Scott

Rated 1 out of 5 stars

Awful

Got a gingerbread house kit. All broken pieces, but not only that… the actual gingerbread tastes disgusting! Very disappointed!

28 November 2024
Unprompted review
Treat Kitchen logo

Reply from Treat Kitchen

Hi Kay,

Thank you for your review - it's certainly not what we expect to hear.

Please can you drop me an email to scott@ttkconfectionery.co.uk so we can organise a replacement for you.

We will always do our best to help when things don't go as expected.

Many thanks,

Scott

Rated 1 out of 5 stars

Avoid

Ordered reindeer kit all biscuits were broken. £12 box of smush. Tried to contact them but they don’t reply.

23 November 2024
Unprompted review
Treat Kitchen logo

Reply from Treat Kitchen

Hi Bobby, thank you for leaving a review - it's important for us to know when things have gone well - or when they haven't. I've checked with the team here but we don't seem to have received any messages from you regarding the broken gingerbread.

Rarely (but it does happen) products do get damaged in the post and when this does occur, we'll always do our best to help - whether that's with a replacement or a refund.

I'd love to help you resolve this so please can you drop me an email to scott@ttkconfectionery.co.uk and I'll do my best to help.

Thank you,

Scott

Rated 3 out of 5 stars

Disliked that it was damaged and in…

Disliked that it was damaged and in bits, so it was like putting a puzzle together which WAS NOT FUN! If I paid full price for this I would be fuming....

23 November 2024
Unprompted review
Treat Kitchen logo

Reply from Treat Kitchen

Hi Jenna,

Really sorry to hear that the goodies didn't arrive in one piece!

We do try to package our products well enough to survive delivery but can't always guarantee they'll meet a nice courier!

Please can you drop me an email to scott@ttkconfectionery.co.uk so I can organise a refund, replacement or box of treats to come your way?

We'll always do our best to help when things don't go to plan.

Thank you,

Scott

Rated 2 out of 5 stars

Gingerbread house came broken

Gingerbread house came broken, stale and taste burnt, doesn't leave me with confidence to order anything else

16 November 2024
Unprompted review
Treat Kitchen logo

Reply from Treat Kitchen

Hi Denis,

Thank you for your review - we appreciate all feedback as it helps us improve the next time.

We've not had any other comments about the taste of the gingerbread (apart from it being delicious) - as we create our products to give people happy memories and to make smiles.

I'd love to help resolve this for you so please can you drop me an email to scott@ttkconfectionery.co.uk and I'll do my best to help.

Kind regards,

Scott

Rated 2 out of 5 stars

Looked great, tasted not so great

Bought the raspberry and white chocolate muffin mix in a bottle. Looked great when it arrived and very prompt delivery. Easy to make with kiddos and looked fab coming out of the over. Unfortunately, the taste wasn't great - very sweet and artificial tasting raspberry flavour. Most had to be chucked which is not a normal occurrence in this cake mad house!

22 October 2024
Treat Kitchen logo

Reply from Treat Kitchen

Hi Jen,

Thank you for the honest review - we do genuinely appreciate your feedback.

We've not had any other feedback like this about the baking bottles but I've passed it onto our Buying Team to record.

Please can you drop me an email to scott@ttkconfectionery.co.uk so I can organise an alternative baking product for you.

Thank you,

Scott

Rated 5 out of 5 stars

Easy peasy

Love the concept of this just tip into bowl with a few added ingredients although instructions could be better even with my glasses on they were hard to read but overall great product

22 October 2024
Rated 5 out of 5 stars

Just fab

Easy to order, very impressive packaging, was missing part of order but rectified quickly and efficiently... ordered 3 Xmas gingerbread kits, very impressed when they arrived, gifts for family and friend, I know they will love. Thank you Treat Kitchen xx

30 October 2024
Unprompted review
Rated 5 out of 5 stars

Sweet heaven...

This is the only place I can buy my favourites sweets in a bottle so always stock up on them when I can.
Plus they do have good offers on from time to time.

11 October 2024

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