tucann.com Reviews 132

TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the high quality of the products, noting their durability and appealing design. Many appreciate the comfortable fit and the variety of styles available, often expressing satisfaction with how the swimwear looks and feels. The sizing is generally considered accurate, with some finding the size chart helpful. However, some people were dissatisfied with the customer service, reporting issues with unresponsiveness and a lack of follow-up on inquiries. There are mixed opinions regarding order fulfillment, with some experiencing delays and problems with receiving their items, while others report fast shipping. Additionally, some customers encountered difficulties with returns and exchanges, and a few mentioned concerns about the longevity of certain product features like waistbands.

What people talk about most

Product

People report ambiguous experiences with the product. Many customers praise the great quality, comfortable... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the exceptional, fast, and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the exceptional quality... See more

Order

Customers had ambiguous experiences with order. Many reviewers found the ordering process easy, with some... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers praise the quick and professional... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I'm onto my 4th pair of swim shorts in 3 years. The shorts haven't worn out and I swim in them every day. They're like brand new and still fit well. However, the elasticity in the waste band breaks d... See more

Rated 4 out of 5 stars

Updated 18th June Initially I had the same experience as other Brits who bought some shorts in May. They were held at UK customs for several weeks. I then had several days of circles between DHL, U... See more

Company replied

Rated 2 out of 5 stars

This is a follow up to my previous review. After posting my unfavorable review, I was contacted the next day and promised a full resolution, which was replacement of both suits. I have been back and... See more

Company replied

Rated 5 out of 5 stars

Ordered for GB deivery, so very sceptical considering many of the other GB reviews. However. Absolutely no problems with my order. Order placed on 5th July and arrived today 16th July. No delays and n... See more

Company replied



Contact info

3.4

Average

TrustScore 3.5 out of 5

132 reviews

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1-star

Replied to 57% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Awesome swimsuits

Very stylish and comfortable. High end details too, including the pockets and especially the Tucann tie string ends.

2 September 2024
Rated 5 out of 5 stars

Great swimsuits!

I own several pairs of these and always get compliments on them. Absolutely love the swimsuits but when ordering less than the express shipping level delivery has been slow due to the carrier not Tucann.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Received yesterday and i love them!

I received my two shorts yesterday and am delighted with the quality and shipping.
At first, I hesitated to place an order, reading bad reviews on Trust Pilot, but last week, they had a 20% off sale, and I grabbed the chance.
First, the order was shipped two days after ordering, and since I live in Bangkok, I expected it to take 2-3 weeks to deliver, but they didn't choose a cheap shipping option and shipped it with FedEx Express, so it only took five days to get it, I was impressed with that.
Secondly, the shorts look fantastic (as they should be, given the cost); as a person who deals with production in my career, I can truly appreciate the fabric, construction quality, and attention to detail, making the short cost worthwhile.
The fit is perfect (I ordered size M); at first, they looked small as there is no opening in the front like other pants you would wear, but there is an elastic band on both sides that makes the short fit just right and adjust itself to your waist size.
I didn't contact the company, so I can't rate their customer service, but I can recommend Tucann based on my experience.
I'm not writing reviews usually, but I wanted to share my experience, given some negative reviews here.

3 September 2024
Unprompted review
Rated 5 out of 5 stars

I was skeptical spending so much on a…

I was skeptical spending so much on a pair of swim trunks, but these are easily the highest quality and most comfortable ones I’ve ever worn. My wife likes the 3” inseam and they’re short enough to be extra fun, but not too short that I’m nervous about coverage. The compression lining helps a lot with that too. Would give 6 stars if I could!

1 September 2024
Unprompted review
Rated 5 out of 5 stars

Multiple pairs

I have multiple pairs of Tucann trunks. They fit great, are made with quality materials, and I get compliments on them everywhere I go.

2 September 2024
Unprompted review
Rated 5 out of 5 stars

My favourite swim shorts

My favourite swim shorts. I now own 5 pairs, the fabric and quality of these are amazing.
Just wish I found out about these sooner.
Cant wait to add more to my collection.]

1 August 2024
Unprompted review
Rated 1 out of 5 stars

Slow delivery

Paid for express delivery which is stated as 1-5 business days. Delivery took 9 business days. What is the point of paying for express delivery??

27 August 2024
Unprompted review
Rated 1 out of 5 stars

HUGE RESTOCKING FEES!!!!

They advertise on instagram so I thought I would give their clothes a try. When they arrived I did not like their style and I was able to return them but only if they deducted a HUGE RESTOCKING FEE!!!

25 July 2024
Unprompted review
tucann.com logo

Reply from tucann.com

Hey Mario, as per our terms we offer free exchanges. The $10 restocking fee helps us cover the costs that come with handling returns. This includes inspecting the items, repackaging them, and making sure they're ready to go back into stock in perfect condition.

Rated 1 out of 5 stars

This is a fraud!

This is a fraud!!
I never recive nothing.
After 10 emails, the respond is a joke.
ATENTION !!!

24 July 2024
Unprompted review
tucann.com logo

Reply from tucann.com

Hi Luis, i can assure you we are not a fraudulent company and your products are on their way. We understand there have been some courier delays however were doing our best to get it to you as soon as possible! We have sent you emails with the tracking details and will continue to update you there on delivery.

Rated 1 out of 5 stars

I have purchased on April 24th 2024 and never received anything

I have purchased on April 24th 2024, and pay my swim shorts. After more than 30 or 40 emails, I still did not receive them more than 2 months. I asked for a refund, but always support emails with different people insist on deliveries that seams to be fake. I don't trust this people. I have lost my money and never will order more. A pity.

2 July 2024
Unprompted review

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