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Tudo & Co Reviews 7

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TrustScore 3 out of 5

3.2

Lighting Shop
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Company details

  1. Lighting Shop

Contact info

3.2

Average

TrustScore 3 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 33% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Great customer service

The customer service alone is worth 5 stars, but the lamps we ordered have been the most complimented part of our kitchen renovation. Unfortunately, about 3-4 weeks after installing our wall sconces, one of the glass shades cracked. We suspect the fittings were too tight and the house shifted, which was a bit of a fluke. I reached out to see if there was any way to buy just a replacement shade, rather than having to buy an entire light, and to my surprise they offered to send one for free. They definitely didn’t need to, it wasn’t a faulty product, but that’s the type of customer service that would make me buy from them again.

25 February 2026
Unprompted review
Tudo & Co logo

Reply from Tudo & Co

Dear Kerri-lynn, a wholehearted thank you from us for leaving such an honest review, thank you for appreciating the fact that we value our customers.

It is such a pleasure to hear that our lights are admired in your kitchen renovation! We hope that they add to the joy in making and sharing meals in the heart of your home.

Please reach out to us again for any future lighting needs!

The Tudo and co Team

Rated 5 out of 5 stars

I had a good experience with Tudo & Co.

I had a good experience with Tudo & Co.
I have received several lamps from this company, and everything has been as described online and in photos, and with fairly fast shipping times.

The Customer Service has also been good, answering questions, etc. in a timely matter.

1 February 2026
Unprompted review
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Reply from Tudo & Co

Thank you very much for your feedback Mikael!
We will be sure to share it with our team.

We’re pleased to hear that the lights matched the photos and description, and that you were happy with the shipping time.

Each piece is hand-assembled to order, which requires a processing period. While many online retailers dispatch from ready-made stock, we choose this method because it allows us to offer our customers greater choice and flexibility.

Please don’t hesitate to reach out if you have any other questions or comments!

The Tudo and co Team

Rated 1 out of 5 stars

Product arrived damaged and they wouldn’t replace it

Product arrived damaged. Instead of sending a full replacement, they shipped parts and told me to hire an electrician to disassemble and then reassemble the damaged pendant. Aside from voiding the UL listing with the reconstruction, this was very unfair to have to hire someone to fix their damaged pendant (the electrician labor cost more than the pendant). Very unimpressed.

8 January 2026
Unprompted review
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Reply from Tudo & Co

Dear William,

Thank you for your honest review, I'm sorry to hear that your experience didn't meet expectations. I had a look at your order and we had one light shade that was unfortunately damaged in transit - which we sent a replacement shade out immediately, as well as a step-by-step video on how to replace it.

Before we sent out the replacement, you did ask if replacing the shade was difficult, but our tech team advised it was a straightforward process and created a step-by-step video. However, after the replacement shade had been delivered, you requested that an entirely new fixture be sent. As a replacement shade had already been provided, we were unfortunately unable to send an additional replacement fixture to you.

As installation of our lights is already recommended to be carried out by a licensed electrician, this would have been a quick task for them to complete. Please rest assured that changing the shade would not affect the UL listing, as neither the fixture nor its components are modified.

We’re always striving to provide the best possible service for our customers, and we truly hope you’ll love the lights as much as we do. If there’s anything further we can assist you with, please feel free to reach out to us via email and we’ll be more than happy to continue supporting you from there.

The Tudo and co team

Rated 1 out of 5 stars

Scam site…

I purchased four brass wall lights and received items from China that bore no resemblance to the items advertised. Cheap imitations, except they weren’t cheap! Wish I’d checked trustpilot first. Company very obstructive and no refund.

3 September 2025
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company. They took longer than expected to deliver products and when I asked to cancel they said it had shipped already but it had not. Then they wanted to charge shipping both ways for a product that had not even shipped. Very obnoxious customer service.
Never received the lights but I was charged for them.

21 September 2024
Unprompted review
Rated 1 out of 5 stars

Don’t trust this site

Don’t trust this site! We used Google lens to see where else their product is sold, and we found the same product on Amazon, Etsy and eBay for 1/2 the price. It’s a scam.

22 August 2023
Unprompted review

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