TuGo Reviews 217

TUGO THE BEST:
From day 1 when we reported the claim the TUGO team was caring compassionate and very helpful with all arrangements of care and getting me home. You were very helpful in filling out all the forms and also giving updates on the claim and of coarse accepting the claim and payment without complications.
You people are the best You are my travel insurance from here on in
Thank you and keep up the good work

If u need quick solution, tugo is for u. If not, always consult the agent u trust.

Tugo was very responsive, and helpful,, I was in the middle East recently, and needed to see a doctor, and receive treatment. I contacted Tugo,and they were sympathetic,, most importantly guided me through the process of what to do,and opened up a claim or me,,, When I returned, home, I submitted all my expenses, and within two weeks, I was totally reimburst.

Highly Recommended!
One of my friends suggests me TuGo 6 months back. I buy a health insurance policy from them. In the month of Sep 2021, I have got back pain when travelling in Grande Prairie. I connect with TuGo support and the service person assisted me at the same time. The claim was processed very fast.

Have an annual travel plan that allows trips up to 60 days at which point you can pay to extend as many times as you like. At one point we had a claim and then they refused to extended it again demanding we return to Alberta to reset the 60 day max. Funny how they take my money -tens of thousands of dollars till till i actually use the insurance then they refuse and expect me to return to a pandemic in Alberta to reset it. Scam of insurance - all they care about is taking your money and could care less about your actual health

C'est vraiment rapide, très pratique, et le processus est clair

I have got tooth pain when traveled in USA. Called the service line and got assistance right away. The claim was processed so quick! Highly recommend!

Tugo provides excellent travel insurance coverage at a reasonable rate

TuGo has provided timely and professional service like always.

We are from Ontario and wintered in British Columbia, so purchased TUGO out of province insurance. Being inexperienced, I forgot to call TUGO when my husband was picked up by the ambulance. i received a bill a couple months later from the ambulance company. I contacted TUGO and was instantly taken care of. I forwarded said bill to them and received a refund promptly, minus the deductible. Our insurance agent recommended we not take a deductible, but I was stubborn and alas had to pay $300 out of the $848.00 ambulance bill. This was our first health claim ever and thankfully it was taken care of in a respectful, efficient and quick manner.

Thé service is wonderful, always courteous and available to help you. Mr. Patrick Vaillancourt was so efficient in addition to being reassuring when his client is in a more than difficult

For many years my husband and I have purchased all our travel insurance needs from TuGo through one of their brokers First Rate Insurance, Ottawa. We have always had excellent help with knowledge, response times and rates. Two years in a row our trips had to be cancelled due to unexpected emergencies and on one trip there was an accident of a broken leg. TuGo Claims immediately was there to help us thru the process and we received all the refunds we expected in a timely manner. Phone calls or emails to TuGo and First Rate get answered quickly if not immediately.

Great service. Rapid settlement

Tugo was so easy to deal with when I was hospitalized in Arizona earlier this year. I called to open my claim & then they followed up with an email with some paperwork to fill out & send back to them. It was just that simple!
Thanks Tugo for handling everything for me.

imperfectly good, i got concerned feelings about insurance, but keeps promiisng.

Terrible customer service!
My husband and I have purchased an Annual Travel Insurance Plan from Tugo for years. Like everyone else, although we were unable to travel due to COVID this past 15 months, we received no credit or refund other than the three month extension that was offered while travel was still banned. Totally useless offer.
Time to look elsewhere…..

My wife and I had booked an Azamara cruise departing from Dubai and cruising through the Suez Canal to the Mediterranean thence to Athens. The issue of who cancels first was foremost in our minds and fortunately Azamara took the $8,000 financial hit, cancelled and refunded. Lufthansa had made a date error so then refunded us the flights.
The arrival and departure hotels were non-refundable which was clearly stated but Air Canada was the stumbling block. We were the ones who cancelled our local flight due to Covid 19. Yes they did offer us a travel voucher for the the 55 minute return flight we booked from Penticton in the Okanagan to Vancouver but they then ceased operation from Penticton leaving us with no other option but to travel to Kelowna which extended our local road travel time from half an hour to one and a half hours to Kelowna to fly for 55 minutes to Vancouver. This would have required two nights hotel accommodation in Kelowna. I explained the situation but was denied any refund so we had to use our Tugo insurance.
Tugo had patiently extended our coverage for at least one year while I continued to request a refund from AC. The same explanation was used throughout "AC policy specifies that customers who cancel their flight plans get NO refund".
The insurance claim was small by comparison to that which might have been the case ( $176 plus two hotels ) but we were concerned that the Air Canada travel voucher policy would confuse the situation and result in our Tugo claim being denied. I supplied hotel costs, plus the Air Canada cost of $176.00, ( we used RBC points) the emails and quietly took solace in my whiskey. Lo and behold, within two weeks we had our claim honored. Long story, BUT Tugo made everything happen faster than the folks at Air Canada. Needless to say we will use Tugo again and we will go out of our way to avoid Air Canada especially since the Federal Government intends to give them a bail-out using our Federal tax money!!!

Good experience with tugo, good job

We are Canadian snowbirds who winter in Palm Springs CA. In March 2020 my wife had to undergo emergency surgery at Eisenhower Hospital in Rancho Mirage, spent three days in intensive care and was flow home by air ambulance. TUGO cover all our expenses. We were very happy with their service and highly recommend them for travel health insurance.
Gary & Lorna, Winnipeg, MB.