Tuinhero Reviews 

Simple and clear to order. No problems.
Note: they send a mail after order to confirm the order (which was great), and it said it would also notify when the package would be send. I never received those mails; the order was simply delivered at some point. Not a major issue, and it could just have been the delivery company, not Tuinhero.

The screen did not roll back and it took a lot of time to get it straight. Also the screws do not match the hole's so I need to drill new ones in the metal. Hopefully this will work.

We bought a luifel it gave us problems since the beginning, even tho we still had warranty Tuinhero refused helping us. Now we have a 700 euros luifel that we cannot use because Tuinhero doesn’t honor their word. Don’t buy at Tuinhero!

I ordered 1x "Slaapbank met armleuningen kunstsuède bruin" on 04 April 2023.

I expected the order to be delivered, as advertised within the specific timeframe.

I did not receive a notification with the tracking information. Later, in the original email I saw a list of 6x tracking numbers, which some was unknown to the delivery company.

On 11 April 2023 I received only two pieces of the order (245584.B +245584.C).

I am still missing pieces of the sofa (as only 2 boxes arrived).

I contacted the TuinHero-team on 12 April 2023, for confirmation about the missing pieces (tracking status says "Uw zending is (nog) niet bij ons aangeboden") to see if the missing parts were not sent or if the delivery company did not deliver all the pieces.

The team replied:
"We are waiting on reply of the carrier.
We have send the packages to the carrier but the track and trace do not give the right information."

I still have not received anything on when I will expect the full order or any progress/update on my order.

As a consumer, I want to be informed on the status, in order to facilitate the order - i.e. to make sure I'm home once the order arrives or to pick it up if not able to be delivered. Especially, since there was already an error with my order. I ordered one item, and only received half of it.

Quality of the communication should improve to keep the consumer informed.
Quality check should be performed to make sure the whole delivery is sent and received.

I ordered a table on Tuinhero. Table was delivered by Vida XL... I first found the table on VIDA XL but reviews were not positive, so therefore I ordered on Tuinhero. But in the end seems to be the same which is very strange. I didn't receive any message upfront about delivery date, timing, ... Nothing! And when opening the package, it was a struggle to get the table installed. Holes wrongly cut, materials not straight, ... So I will not order anything else on Tuinhero in the future. First time, last time!

Fast delivery, good quality & price !

Fast delivery to Belgium.
Best price for my item.
All good!

Difficult to put together. Its a puzzel. Not for easily frustrated people, people short of time and/or short of brain capacity. Takes a few hours at least.
Sending was in 1 day via VidaXL. They replay quickly to email inquirements.

Delivered product was not correct.
Customer service called back. Reaction appreciated! Price for product adapted accordingly.

Great experience also with the delivery. Item exactly like in the website.

Delivery could have been faster, but the quality of the material and their customer service is great. I have spared a lot of expenses using their products!