We rented a tuk-tuk for 4 days and drove from Kandy to Ella, and it was such a fun and memorable experience! Before we started, our instructor, Washington, spent about an hour with me teaching me... See more
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A very efficient and professional company. They were very easy to deal with and sorted and inquiries quickly. Definitely recommend them. Good way to see the country.
Company replied
Found this place when I could not rent a car in Cambodia. So glad we did. Much easier in Siem Reap, and Ankor Wat. OK, so there's no air-conditioning and you need to be adventurous. The reward is con... See more
Company replied
We sadly had to cancel our honeymoon in Sri Lanka at the last minute but I still wanted to give a great review to this superb company who guided us the whole way through the booking process, gaini... See more
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Company details
Written by the company
We are a social business that rent tuktuks/rickshaws from locals to tourists for self-drive adventures in paradise.
Contact info
93/1 Galle Road, Mount Lavinia, 10370, Colombo, Sri Lanka
- +94772928618
- hello@tuktukrental.com
- tuktukrental.com
4.8
Excellent
67 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
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Exceptional customer service
I can truly say our experience with tuk tuk rental was top drawer!
The pre trip communication was informative with a relaxed tone, the 'driving test' was thorough and professional and the after service above and beyond. We left some belongings in the tuk tuk( I know!) and they went out of their way to get several shipping quotations before sending back to me ( special shout out to Darren for all the time he invested).
The tuk tuks themselves were spotless and certainly were a major highlight of our holiday. Thanks so much and please keep up the great customer service!
16 August 2024
Unprompted review
Reply from tuktukrental.com
Hello Mrs. Howell,
Wow, what a fantastic review! 🌟 We're absolutely delighted to hear that your experience with us was "top drawer!"
From pre-trip communication to the thorough driving test, we’re thrilled that everything met your expectations.
And yes, Darren is truly a star! 💫 We’re so glad he could help get your belongings back to you, and I’ll make sure he gets that well-deserved shout-out.
It's great to hear that our vehicle ABS 4849 was such a highlight of your trip, Mr. Dinuka Manjula the local owner will be so pleased to hear his tuktuk got such praise! 🚀
We pride ourselves on keeping our tuktuks running smoothly to ensure every adventure is memorable.
Thank you so much for your kind words, and we’ll be sure to keep up the great customer service! We can’t wait to welcome you back for another unforgettable journey. 😊
Safe travels and warm regards,
Your tuktukrental.com Team 🛺💛
NEVER USE THEIR SERVICE
MALFUNCTIONING TUKTUKS AND BAD CUSTOMER SERVICE
My friend and I were very excited to drive a tuktuk through Sri Lanka. However, we tried four (!) tuktuks all with severe malfunctions.
After thinking we got a functioning one, they left us (two females) on the side of the road with a malfunctioning tuktuk. We had lost all our faith in enjoying driving a tuktuk in Sri Lanka. Customer service offered us a 100% refund with management approval within two weeks. However, now that we are back home they are not willing to pay the promised refund, deducing costs.
9 April 2024
Unprompted review
Reply from tuktukrental.com
Hi Sophie,
Thank you for taking the time to provide your feedback. I want to sincerely apologize for the issues you faced during your tuktuk rental experience with us. We have taken them as serious lessons to be learnt and we have addressed the same with you and did have correspondence on the matter.
(I am updating this review here for the befit of those reading to understand that steps were taken to rectify and fix the matter).
We understand the frustration of dealing with vehicle malfunctions, and I’m truly sorry for the inconvenience this caused, especially given that you were excited to explore Sri Lanka by tuktuk. As you mentioned, our customer service team did promise a full refund, and I regret that there was confusion with our finance team. They mistakenly deducted costs related to licenses, which should not have happened. I'm happy to confirm that this issue has now been fully rectified, and your full refund has been processed as initially agreed. The receipt confirming this was shared with you via Email dated: 15 MAY 2024
Regarding the situation where you had to wait on the road - I’d like to give it a bit more context as the wording on your review sounds bit like we ditched you and your friend. But what happened was that the tuktuk broke down and you were unable/unwilling to troubleshoot the issue hence we had to promptly arrange a team member. Nonetheless we understand how this could have been distressing.
However, we would like to clarify that our team did arrive on-site, albeit later than expected. We have since taken steps to improve response times in similar situations and have held our staff accountable for this delay. Unfortunately, this even led to the termination of the team member involved, a decision we did not take lightly but deemed necessary to uphold our service standards.
To ensure that no other customers face similar issues, we've implemented several improvements:
1. Vehicle Quality Control: We've hired a new full-time mechanic at our Ella office and initiated more rigorous vehicle inspections before each rental. These changes will significantly enhance the reliability of our fleet.
2. Finance Process Updates: Our finance and customer service teams now work closely to ensure that cases involving significant disruptions, such as yours, are flagged for direct attention to avoid any discrepancies during refund processing.
3. Staff Training: We have re-trained our driving instructors and customer service team to better understand and manage customer expectations. This includes maintaining a higher level of situational awareness, especially in urgent matters.
I would also like to mention that our Dutch-born director personally reached out to you via phone calls and email. He even tried contacting you during his trip to visit family in the Netherlands to offer a more direct resolution. Sadly, we were unable to connect with you at the time, but please know that our commitment to resolve this matter still stands.
Sophie, I completely understand how this experience left you disappointed. We’ve worked diligently over the past months to address every aspect of your concerns and have even extended a special future rental offer for you, which is not time-bound. We hope this shows our dedication to making things right.
If you’re open to discussing this further, I’d be more than happy to speak with you directly to explore how we can continue to work towards a satisfactory outcome. We are genuinely sorry for the inconvenience and remain committed to finding the best way forward.
Thank you again for your patience and understanding.
Warm regards,
Team tuktukrental.com
We had a great experience with these guys!
We had a great experience with these guys. They organised everything and arranged to have our Tuk Tuk dropped to us up in the Tea Plantations. From there we travelled East and spent 20 days exploring the East and South of the Island.
Of course not everything went to plan, we had great help from Tuk Tuk Rentals and also the wonderful locals, wherever we went.
It was fabulous fun and we would do it all again and use these guys without a moments hesitation. We wish you well with your business here and expansion in to Thailand and cant wait to use you again in the future.
19 March 2024
Unprompted review
Reply from tuktukrental.com
Hello Melanie,
Thank you for sharing such a fabulous review! 🌟
We're thrilled to hear about your epic adventure exploring Sri Lanka's tea plantations and the beautiful east and south coasts. 🌿🛺 It's great to know that our team and the amazing locals could enhance your experience, even when the unexpected happened.
We're glad to know about your enthusiasm for our international expansion and can't wait to be part of your future travels. 🌏 Here's to many more incredible adventures with you!
Safe travels and see you soon,
Your tuktukrental.com Team 😊🌸
Amazing 600km adventure
This was our first time undertaking such an adventure. We were obviously a bit anxious as to how things would pan out. Please, please do not change anything.You have thought out the entire process minutely and have delivered a top class experience. Words here cannot do justice to the hassle free and safe adventure oppprtunity you offer in a country with such diversity as SL. Our advice to anyone thinking of such an adventure and having some doubts is to leave it all in the capable hands of this incredible team. They will not disappoint. Oh, and yes we just completed a 600km unforgetable adventure. We were 2 couples with 2 tuk tuks. Amazing
29 March 2024
Unprompted review
Reply from tuktukrental.com
Hello Gerard,
Thank you for the stellar review and for sharing your amazing 600km adventure with us! 🌟 We're thrilled to hear that your journey across the diverse landscapes of Sri Lanka was both memorable and hassle-free. 🛺 It’s great to know that our team could ease your anxieties and provide a top-class experience.
Your kind words and recommendation mean the world to us, and we're so glad that you and your fellow adventurers found the experience unforgettable. 🎉 We look forward to hosting more of your adventures in the future!
Cheers to more travels,
Your tuktukrental.com Team 😊
Still waiting refund
We hired a tuk tuk which unfortunately had electrical issues which affected our road trip. Time was not a luxury and we lost a lot of time and opportunity to explore.
We were offered a 50% refund but have reviewed nothing , so we have raised a dispute with visa,do not trust that they will do right by you once they have your payment , for us they did not.
4 January 2024
Unprompted review
Reply from tuktukrental.com
Hi,
Dear James,
I am pleased that we have managed to maintain correspondence with you and resolve this matter. Unfortunately a system related calculation error that led to this misunderstanding.
As you also mentioned in one of your emails "I was mostly happy with the service, however it fell short towards the end of the correspondence and in my view there were unnecessary delays in communication."
Thank you for your feedback and for maintaining genuine correspondence throughout, despite this issue taht existed. This gives us the opportunity to rectify the situation and improve our service.
Refund Clarification - I am putting this here for the benefit of those who would read this comment to also understand that despite the time spent in correspondence the team at tuktukrental.com did everything necessary to maintain the trust you held with us and ensured that your funds reached your bank.
(To clarify the issue I attached a couple of documents for your reference - and sent them via Email)
Rental Details: An image consisting of all rental details where I have highlighted your total rental amount.
Proof of Refund: A receipt showing the refund we initiated of $143.25 USD, for which you can use the Acquirer Reference Number (ARN) - 74201334019000000106827, which you can provide to your bank manager for tracking and tracing the refund as being initiated from our bank.
The $143.25 USD refund was processed based on the security deposit after deducting $6.75 USD for the fuel, which wasn't refilled during the return of the tuktuk.
Error in Refund Calculation
We made an error in processing the refund for 50% of your total rental fee. As per the attached rental bill, the total rental charge was $132 USD, and we should have refunded $66 USD. This was overlooked due to an internal system error in calculations, for which I sincerely apologize.
Resolution
To rectify this, we will:
Refund the remaining $66 USD.
Waive the fuel charge of $6.75 USD.
In total, we owe you an additional $72.75 USD. This refund was processed and shared with you.
THE EMAIL FROM YOU DATED 29 AUGUST CONFIRMED THAT THIS ISSUE WAS RESOLVED.
We also want to share that, This has been a learning for us and we have some improvements implemented
From the feedback and learning received from this experience, we have taken the following steps, to avoid such occurrences in the future:
Dedicated Customer Experience Team Member: We now ensure that each client concern is fully handled by one customer experience team member, rather than different people responding to a single customer on a particular matter.
Detailed Refund Notes Section: We have introduced a detailed refund notes section for every booking, which the customer experience team must update in the event of any refund agreements. This information is automatically communicated to the finance team when calculating the final refund. (Reducing manual calculation risks)
Issue Flagging System: When a refund bill is flagged with an issue, it remains active until the matter is fully resolved with the customer. The absence of this system led to the delay in resolving your case.
Thank you very much for raising your concern with us and coordinating the resolution.
Best Regards,
Team tuktukrenttal.com
Renting a Tuktuk was a great idea
I put originnaly a bad review for Tuktukrental but the management of the company reacted and were very positively apologizing.
This attitude deserve respect and let me think that sometimes things are happening just for bad luck reasons.
Thanks to the management for the way they took care about my case.
6 March 2024
Unprompted review
Reply from tuktukrental.com
Hi Christian,
Thank you for your kind words and for giving us the opportunity to make things right! 🌟
We're grateful for your understanding and happy to hear that our management team's response positively impacted your experience. 🛺
We always aim to ensure every journey is a great one, and your feedback helps us improve. Thank you for choosing to explore with us, and we look forward to your next adventure! 🚀
We eternally thankful for your thoughtfulness and kindness to re-evaluate the rating and review!
Best regards,
Your tuktukrental.com Team 😊
Hiring a tuk tuk was THE BEST decision…
Hiring a tuk tuk was THE BEST decision I made. The ability to travel at your own pace, explore off the beaton track and really get to view the surroundings and wildlife as you travel really made it a special experience.
The tuktukrental.com team are phenominal to deal with from booking right through to drop off and the process is easy. When you pick up your tuk tuk you will get a briefing and a driving lesson which was greatly appreciated. Big shout out to Visalia who looked after me during the drop off process!
I did have one mechanical issue during the trip (these things happen) but the team were very responsive in getting a mechanic out to fix the problem quickly. They are available 24/7 which is a great comfort.
If you are considering ways to travel in Sri Lanka, I definitely recommend hiring a tuk tuk from these guys. Not only are they a great company to deal with, they are socially responsible and give back to the Sri Lankan communty which is a big plus for me.
19 February 2024
Unprompted review
Reply from tuktukrental.com
Hello James,
Thank you for sharing such a glowing review! 🌟
We're absolutely thrilled to hear that renting a tuktuk was the best decision of your trip! 🛺 Your adventures off the beaten path and encounters with the local wildlife sound magical. 🌿🐘
A big thanks for your kind words about our team, especially Visal! We'll be sure to pass along your shoutout. 🙌
We're glad our briefing and driving lessons added to your confidence on the road. We're sorry about the mechanical hiccup but happy we could resolve it swiftly. It’s our top priority to ensure that our customers can count on our support 24/7. 🛠️
Thank you for appreciating our commitment to social responsibility and the local community. Every penny you spent has added to our Island's deserving economy to rebound and get back on it's feet. 🙏🏻❤️
We're grateful for travelers like you who make our work so rewarding. We can't wait to welcome you back for more Sri Lankan adventures! 🎶
Safe travels,
Your tuktukrental.com Team 😊
tuk tuk adventure ~ Indiana jones style
Have a authentic Experience in
Sri Lanka, driving your own tuk tuk. 😍🫶🏻 my daughter and i had around 16 days to see and feel the true Sri lanka . that no Words Can truely descibe ~ exitement, pride, gratitude, and
“ true indiana jones “ kaos 😂lots of laughs and love for Our hard working friend Willie the tuk tuk
( we named him ) ..and of course the great tuk tuk team that made Our journey happen ~ but a speciel gratiude for the Sri Lankan People we met on the Road , your kindness has no limits 🙏🏻❤️
28 November 2023
Unprompted review
Reply from tuktukrental.com
Hii MIchelle,
That's exciting - It seems like you and your daughter had an epic adventure travelling around the Island! 🌴🌊
It is true - a tuktuk adventure can indeed be a joyful and chaotic experience on our island's roads! 😂 However we are thrilled to know that you made the best of it and found appreciation in our people and local culture! 🎶🍹
Your hardworking friend Willie the tuktuk surely misses you! He is waiting for the next Indiana Jones style adventure when you return. 🙏🏻❤️
We are glad you enjoyed your tuktuk and Sri Lanka. We hope to see you again.
Best regards,
Your tuktukrental.com Team 🛺😊
This company deserves more thank 5 stars!! The opportunity these people are giving us is priceless!
Hi team!
It was sooooooo amazing with you!!! You made my trip so special and you guys are so well organized!!! The price was absolutely worth it, and I am so happy to chosen you!! I will definitely come to Sri Lanka again and do this all once again!! I am so glad you guys exist!❤️I was a female solo Traveller and I was scared to be all alone, driving the tuktuk by myself. Things turned out so positive, but also because of you guys! And please say thank you to my teacher, i think his name was Marvin?! Give him a hug!! He was awesome and I was able to drive the tuktuk without any problems within 30 minutes. ( considering, I haven’t drove a manual car over 10 years, never a motor bike and never been on the left side 😄)
Thank you guys so much and you will definitely see me again when I am back in Sri Lanka!
Deniz
4 March 2023
Unprompted review
Reply from tuktukrental.com
Whoohoo thank you soooo much! 🤩 Great to hear we could make this all happen so nicely for you 💛 Can't wait to have you back on the island 🏝️ Melvin, he's amazing 🥰 See you soon! Love from tuktukrental.com
Reply from tuktukrental.com
Good to hear! 🤩
Great organization, fun adventure
Possible one of the best-organized places ever! Everything went incredibly smooth, from the pre-arrival communication, the driving lessons and handover of the Tuktuk, to the return of the Tuktuk 3 weeks later. Whenever we had questions along the way, there was always somebody that we could easily reach who help us out right away. They really have it figured out how to provide the best experience: a WhatsApp group to connect with other (current) Tuktuk rental travellers and a Google Maps collection of recommended place were some of the ways to make our trip even easier.
Sri Lanka is possibly the best country for such an adventure: helpful locals everywhere, beautiful and diverse landscapes and driving conditions somewhere between smooth and adventurous.
Can recommend 100%.
5 February 2023
Unprompted review
Reply from tuktukrental.com
Thank you so much 🥳 We do our best to make the journey as hassle-free as possible 😀 Hope to see you again soon 🥰
Best way to get around Sri Lanka!!!
Really great experience overall for our family of 6! We enjoyed the freedom of being able to travel at our own pace and being able to stop wherever we could. The company is wel organized and very helpful in case of problems. Would recommend it to anyone!!!
1 August 2022
Unprompted review
Reply from tuktukrental.com
Hi Ellen,
We're thrilled to hear that your family of six had such a great experience exploring Sri Lanka with our tuktuk. 🛺
It’s great to know that you enjoyed the freedom and flexibility of traveling at your own pace. We're glad our team could assist whenever needed and that everything went smoothly for you🌴
Thanks for recommending the quality of our work and Thank you for the stellar review! 🌟
We can’t wait to welcome you and your family back for more adventures! 🎉
Safe travels,
Your tuktukrental.com Team 😊
An experience we will never forget ❤️
We hired a tuktuk for 3 weeks and just loved it. We received a detailed briefing in advance, in which everything was explained and shown to us. After the driving lesson we stowed our luggage and then our tuktuk adventure started. We were in the mountains, on the east and south coasts and would never have been able to explore everything so flexibly and relaxed without our tuktuk. The driving itself was super easy. So don't be afraid of the technology. It was a beautiful and unforgettable experience to travel around Sri Lanka by tuk tuk and to explore the country in this way. The support from Tuktukrental was just great. Shehara and Angela are incredibly welcoming and were always there for us. Thanks to the incredible support from Tuktukrental and the community, we never had any problems with the fuel supply. We wholeheartedly recommend everyone to travel this way and can't wait to come back. Until next time!
30 August 2022
Unprompted review
Reply from tuktukrental.com
Hey Tanja,
Thank you for such a thoughtful and detailed review! It was a pleasure to be part of your three-week adventure around Sri Lanka 🤗
We're delighted to hear that the briefing and driving lesson gave you the confidence to hit the road and that your tuktuk allowed you to explore the mountains and coastlines with complete freedom. Knowing you were able to experience the country at your own pace is exactly what we hope for every traveler 😊
A special thank you for your kind words about Shehara and Angela, they'll be thrilled to know they made such a positive impact on your journey. We're also glad the community support helped make the fuel situation stress-free, allowing you to focus on enjoying the adventure ❤️
Your recommendation means so much to our entire team. Thank you for trusting us with such a memorable part of your Sri Lanka experience! 🛺✨
On your Sri Lanka to do list
Surely a unique way of travelling and experience Sri Lanka. The team of tuk tuk rental is very professional and extremely supportive every step of the way. I would 100% recommend booking with team.
18 May 2022
Unprompted review
Reply from tuktukrental.com
Hey Bianca,
Thank you so much for your kind words! We're delighted to hear that travelling by tuktuk made your Sri Lanka adventure such a unique experience 🤗
Our team takes great pride in providing professional service and support from start to finish, so it's wonderful to know that this made a difference to your trip.
We truly appreciate your recommendation and your trust in us, it means a lot to the entire team. Enjoy the memories, and thank you for choosing TukTuk Rental! 🛺✨
Excellent & Professional Company
We sadly had to cancel our honeymoon in Sri Lanka at the last minute but I still wanted to give a great review to this superb company who guided us the whole way through the booking process, gaining licenses and dealing all our questions with such attention.
They processed a full refund for us with no hassle. Great to deal with a company who care so deeply about their customers and the local community.
We'll certainly be coming back next year and hopefully will enjoy touring Sri Lanka on the Tuktuks.
18 May 2022
Unprompted review
Reply from tuktukrental.com
Hi Max,
Thank you so much for your kind words and understanding, even amidst the disappointment of changed circumstances which affected your holiday plans in Sri Lanka 🎶💖
We're truly sorry that your honeymoon plans had to be postponed, but we appreciate your positive spirit and having had the chance to assist you through the booking process. 🙏🏻
Your recognition of our commitment to customer care means the world to us. 🌍
We're looking forward to welcoming you next year for that amazing tuktuk adventure across Sri Lanka! 🛺🌴 Until then, we wish you all the best and can't wait to make your trip memorable.
Safe travels and see you soon,
Your tuktukrental.com Team 😊
Tuk Tuk Experience
I have recently returned from Sri Lanka and hired a Tuk Tuk which was an excellent way to get around.
Tuk Tuk Rental were absolutely superb, all the way from organising the international licence to even arranging for the Tuk Tuk delivery in Galle. Nothing was too much trouble for them and all communication was very clear and concise. The driver who delivered the Tuk Tuk gave a thorough run through and an excellent instructor on how to drive the Tuk Tuk.
I would highly recommend getting into contact with them if you planning on renting one on your next holiday.
26 January 2022
Unprompted review
Reply from tuktukrental.com
Hey Greg,
Thank you for taking the time to share such a detailed review! We're so pleased to hear that your tuktuk adventure was such a memorable part of your time in Sri Lanka 🤗💛
It’s great to know that everything from arranging your international driving permit to delivering the tuktuk in Galle and providing a thorough driving introduction, helped make your journey smooth and enjoyable. Our team works hard to make the entire process as easy and stress-free as possible, so your feedback means a lot to us😊
Thank you for recommending us to future travelers. It was a pleasure being part of your Sri Lankan adventure, and we hope to welcome you back for another road trip someday. See you again!💛🛺
Exceptional service, awesome experience
The service from tuktuk rental was exceptional. They are so professional, organised, friendly and helpful. It's honestly one of the most efficiently run businesses I've ever come across. The experience was unforgettable and undoubtedly the best way to see Sri Lanka. I went on my own with my 2 young boys and felt very reassured and secure by booking through such a professional outlet. To travel at you own pace, go off the beaten track and see elephants, snakes, Iguana at the side of the road, blew my kids minds. What a great education. We have memories to last a lifetime. I could not recommend tuktuk rental highly enough.
12 January 2022
Unprompted review
Reply from tuktukrental.com
Hello Helen,
Wow, Thank you for a fantastic review! 🌟
We're overjoyed to hear about your unforgettable adventure with us. It sounds like you and your boys had a truly epic journey discovering Sri Lanka's incredible wildlife and scenic landscapes. 🐘🦎
Thank you for highlighting our dedication to professionalism, organization, and friendliness. Ensuring your comfort and security was our top priority, especially with two young adventurers on board. 🛺
We're thrilled that we could be part of creating lasting memories for your family, and we appreciate your high recommendation. Looking forward to welcoming you back for more adventures! 🌍
Safe travels,
Your tuktukrental.com Team 😊
Highly Recommended
If you want too experience Sri Lanka in the best way - it has to be with Tuk Tuk Rental. Wonderful team and experience. I even ended up extending my trip with them. Kudos to the initiative and splendid team!
23 November 2021
Unprompted review
Reply from tuktukrental.com
Wow😍 thank you for such an incredible review! It means a lot to hear that your experience was so enjoyable that you decided to extend your trip. That's one of the biggest compliments we could receive!🫶
Our team is passionate about helping travelers discover Sri Lanka with the freedom and adventure that a tuktuk brings, so we're delighted we could be part of your journey. We truly appreciate your kind words and your support, and we can't wait to welcome you back for another adventure someday ! ✨
Not quite a Grey Nomad Female Solo Traveller
The best experience an absolute blast. Would highly recommend this company to all a great way to visit the beautiful Usland of Sri Lanka. Excellent service, great support and lots of great information given.
18 April 2020
Unprompted review
Reply from tuktukrental.com
Hey Margaret,
Thank you so much for your fantastic review! 🛺 We’re thrilled to hear you had an absolute blast exploring the beautiful island of Sri Lanka with us.
It means a lot to know that you enjoyed not only the adventure, but also our service, support, and the information we provided along the way. We truly appreciate your recommendation and hope to welcome you back for another unforgettable tuktuk adventure in the future! 🌴❤️
Fantastic Experience with a Trustworthy Company
We had booked and paid for a tuk tuk for 76 days to adventure around Sri Lanka. We spent a month touring Sri Lanka before we had to cancel our trip early due to the corona virus. Travelling the south coast of Sri Lanka in a tuk tuk was SO much fun, it gave us freedom and allowed us opportunities to see sights and meet people we otherwise wouldn't have. As the corona virus became worse and governments around the world were telling people to return to their home countries Tuktuk rental provided up-to date, relevant and timely information on the current situation in Sri Lanka. They provided non-biased, loving and caring advice through a group whatsapp. It was comforting to speak with other travellers in the same situation as well as have insight from people who ran the company and live in Sri Lanka at such uncertain times. When we returned our tuktuk to the office headquarters during an island wide lockdown we felt safe knowing someone would be there expecting and waiting for us. Tom and his team provided professional support during a crisis and for this we are very grateful. I am especially grateful for the refund we received in a timely manner for the days we were not able to use that we had booked for. I have no hesitation in recommending this company or this experience. I can't wait to come back one day and finish this trip soon.
31 March 2020
Unprompted review
Reply from tuktukrental.com
Hey Elissa,
Thank you so much for sharing this incredibly heartfelt review. ❤️ We’re truly grateful that, even though your journey was unexpectedly cut short, your time travelling Sri Lanka by tuktuk brought you so many wonderful memories, adventures, and connections.
Those were incredibly uncertain and challenging times, and it means a great deal to know that our updates, WhatsApp support, and guidance helped you feel informed, reassured, and cared for when you were far from home. We’re especially glad we could make the return and refund process as smooth as possible during such a difficult period.
Most of all, we love hearing that you still hope to come back and finish the adventure. Sri Lanka will be here waiting for you! 🛺
We’d be absolutely delighted to welcome you back, hand you the keys to a tuktuk, and help you create the next chapter of your journey. Thank you again for trusting our team. 🙏❤️
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