Tulip World Reviews 133

I spent $50 on bulbs with the thought of forcing some Hyacinth for gifts on Valentines Day. I'm a seasoned gardener and have done this many time without an issue, sometimes with grocery store clearance rack bulbs. What I got didn't grow, rotting or stunted growth at best. All efforts with customer service was to make it somehow my fault. Now I see many similar complaints. Shame on you Tulip World.

Ordered 3 varieties of pre-chilled bulbs.
Upon arrival there was mold on some. Others had dried out and will NEVER grow and some were mushy. No integrity at this company. I called customer service. Then emailed proof with photos.
Was told they would credit my card. "I have refunded your items that arrived in poor condition."
I paid $35 for bulbs and they credited my CC $2.24!
I called again and was told they credited me for 6 bulbs that they determined to be bad. It is at their discretion.
I have photos of what has not grown after 5 weeks in soil. The worst company I have ever dealt with.They might give a merch credit but YOU will have to pay SHIPPING and TAX AGAIN. STAY AWAY!!!!!!!!!!!!!

I spent $51 on a variety box of chilled bulbs "suitable for indoor forcing". Only 2 of the bulbs bloomed; producing sickly looking spindly flowers, not healthy blooms. The rest never grew roots.

After 5 emails to customer service: TulipWorld refuses to refund my credit card, instead offering to give me merchandise credit. Unfortunately, they only sell bulbs. After my experience, and after reading other reviews, the last thing I want is more of these bulbs.

This company does not stand by its products as they claim. I was sent rotten bulbs so I contacted customer service with 7 pictures for a replacement. Customer service continually ignored me for weeks until I threatened a chargeback then customer service refused to help lying about the "quality" of their rotten product. I had to open a chargeback which of course they lied on (mind you lying on a chargeback is criminal but these guys don't seem to care.)

Avoid this company at all costs. From my own experience and research, they are 100% a scam.

I ordered hyacinth bulbs, and when I opened them, one was very moldy. Not prone to allergies, I had a severe burning sensation on my neck which took about 20 minutes to get under control
Concerned it would continue, I threw the bulbs away. When I contacted customer service, I was told that this has happened to other customers, and they can't control customers' allergic reactions. So no apology and no refund.

ordered a wax amaryllis... wrong color delivered and all the leaves were brown... cannot give as a gift... called customer service many times... no response... I will never order from this company again... BEWARE... TAKE UR MONEY AND UR OUT OF LUCK TRYING TO REACH THEM..... TERRIBLE COMPANY....

I ordered pre-chilled bulbs so I could have hyaciths for Christmas. I ordered them almost a month ago and still don't have them. There is no one answering the phone and their "Live Chat" option is a fraud (it doesn't even open). No one has called me back even though I have left several messages for weeks. -Do not order here if you want your bulbs.

I put an order in early October, they said in stock and ready to ship. The first order was canceled and they never told me. The second time I put in the same order the agent forgot to complete the sale and I never got that order. I have put the order in a third time now and hope to get it soon, who knows. I decided to report the poor experience to their Customer Service Department. Two calls into them and no callback. Not impressed and won't use them or recommend them again.

I ordered 9 Siberian iris rhizomes from Tulip World in March 2020. The rhizomes and roots arrived totally dried out. Roots were soaked in water and rhizomes properly cared for. Only two survived with 4 never growing at all and 3 barely showing 1" high foliage then dying within six weeks. I contacted Tulip world informing them of my college education in botany & horticulture informing them that their dormancy process of drying the rhizomes was responsible for their high failure rate. I received no response from TW. I asked for a refund but they sent a replacement order in accordance with their policy even after I indicated the high failure rate of their first order would be repeated if I did not receive bare root live plants which I requested. The replacement rhizomes and roots arrived totally dry again and had a 100% failure rate and never grew at all after an additional 6 weeks as TW required for growth. I asked for refund and was only given a credit for the plants according to their policy. I only received a refund after informing them I was turning the matter over to my credit card company and after sending them written documentation from the American Iris Society and two Iris Specialty Nurseries stating that iris roots must be kept moist or wet during transplanting and shipping directly contrary to TW’s dormancy process of drying out their iris rhizomes and roots and shipping them in a dry, dormant state. Tulip World demonstrated no knowledge or understanding of the basic propagation methods and shipping methods for proper iris survival and growth throughout our entire communication process and never replied to any requests I made for an explanation from them for their high failure rate during the entire communication process as well from early April to late June 2020.

Excellent quality bulbs. My astilbe are already blooming after being in the ground for a month, and the hosta are getting huge. I highly recommend this company.