Such a disappointment
I attended The Sight Centre/Tunbridge Wells Eye Centre between 2025–2026 to explore suitability for laser eye surgery. A key reason I chose this clinic was the finance information on their website, which stated that 1–5 year interest‑free plans were available. This was important to me as someone on a limited income trying to access treatment responsibly.
At no point before my consultation or diagnostic scans was I told that the 5‑year option was not actually available. I only found this out months after paying significant initial fees for consultation and scans, when I was informed that the longest plan they could offer was 12 months. Had I known this from the start, I would not have booked or paid for the assessments.
Even now, at the time of writing, the clinic’s website still advertises 1–5 year interest‑free finance, despite this not being something they can provide in practice. This discrepancy is the core issue and has significantly affected my trust.
The clinical assessments themselves were completed, but the treatment pathway changed completely after the scans, becoming far more complex and expensive than the laser surgery I originally enquired about. Combined with the finance issue, I no longer felt confident continuing with the clinic.
I raised a complaint and requested a refund of the consultation and scan fees on the basis that I proceeded under information that turned out to be inaccurate. Unfortunately, this was declined.
I’m sharing my experience so others can make an informed decision, especially if finance options are an important factor for them