I called because my website was completely down. The customer rep was pleasant and helpful, however, the call take much longer than it should have since the rep was unaware that the issue impacted ma... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Customer service went smoothly. Easy to reach and handled efficiently. The representative I spoke with was helpful but did not initially know the answer to what I thought would be an easy question.
Company replied
Customer Service was great & prompt. What I didn't like was it states service would be up and running in 1 hour. But, I waited about half a day and had to call Customer Service to fix it.
Company replied
Turbify was unable to help me with my request. The person I spoke with was very nice but was unable to help me. I apparently have to call back at the end of June to have my request fulfilled because... See more
Company replied
Company details
- Web hosting company
- Ecommerce solution provider
- Internet marketing service
- Payment service
- Website designer
Written by the company
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
Contact info
United States
- 1-833-689-8585
- turbify.com
3.7
Average
517 reviews
Replied to 69% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The agent was able to answer all my…
The agent was able to answer all my questions and reduced my bill by downgrading my subscription
8 April 2026
Reply from turbify.com
Thank you for sharing your experience — we’re glad to hear our agent was able to answer all your questions and help reduce your bill by adjusting your subscription. We really appreciate you taking the time to leave this feedback.
The agent was helpful and professional…
The agent was helpful and professional in resolving my issue.
9 April 2026
Reply from turbify.com
Thank you for your kind words — we’re so glad to hear our agent was helpful and professional in resolving your issue. We truly appreciate you taking the time to share your experience with us.
Informed agent.
6 April 2026
Reply from turbify.com
Thank you for your kind words — we’re so glad to hear you felt our agent was well informed and able to assist you. We really appreciate you taking the time to share your feedback with us.
She knew exactly how to help
9 April 2026
Reply from turbify.com
Thank you for your kind words — we’re so glad to hear she knew exactly how to help and could resolve things smoothly for you. We really appreciate you taking the time to share your experience with us.
The person made an effort to understand…
The person made an effort to understand the problem and it was resolved within an hour.
9 April 2026
Reply from turbify.com
Thank you for your thoughtful feedback — we’re glad to hear our team member took the time to understand your issue and resolve it within an hour. We really appreciate you sharing your experience with us.
The Worst Experience
Been trying for 4 months to get a simple issue resolved. Countless hours on the phone, emails, support tickets. Even upgraded my plan to try to resolve it. It is still NOT WORKING as it should. Horrible experience! This is a business site and I have lost clients because if it.
6 April 2026
Reply from turbify.com
Thank you for your feedback — we’re glad to hear our team was very helpful with your login. We appreciate you taking the time to share your experience and we’re always here if you need any further assistance.
Exceptional Service and Professionalism
Joshua was extremely helpful, professional, and patient throughout the interaction. Joshua understood my issue quickly and provided clear, effective solutions. Joshua was very friendly ,the whole experience was smooth. I truly appreciate the outstanding service and support.
8 April 2026
Reply from turbify.com
Thank you so much for your wonderful feedback — we’re thrilled to hear that Joshua was helpful, professional, patient, and able to provide clear solutions for a smooth experience. We truly appreciate you taking the time to share your kind words and we’ll be sure to pass your praise along to Joshua.
The price keeps going up and the…
The price keeps going up and the service down what am I paying for? I’m a very small business. It’s only me. I can’t keep up with the increases when the service isn’t matching the cost something as easy as adding a coloring page to my site I’m told can’t be done!
6 April 2026
Reply from turbify.com
Dear James,
Thank you for sharing your feedback. We’re sorry that recent price increases and plan limitations have left you feeling that the service no longer matches the cost, especially as a very small business owner managing everything on your own.
When you contacted us about the price increase, we reviewed your account and confirmed that you are on a Website Builder Professional plan. We discussed your interest in lowering costs by moving to Web Hosting Essentials, but as explained on the call, a direct downgrade from Website Builder Professional to Web Hosting Essentials is not technically possible on our platform. The only available path is to first move to a domains‑only plan and then upgrade to Web Hosting Essentials, and, as our engineering team confirmed, this process carries a real risk of losing your existing website content, which is why we could not guarantee a safe transition.
We understand how frustrating it is to be told that something that sounds simple—like adding a coloring page to your site or moving to a lower‑cost plan—comes with technical constraints and risk. You let us know that, given this and the ongoing price increases, you would consider moving to another provider, and we respect that decision.
If you decide you’d like to review your options once more—whether that’s exporting or backing up what you can, exploring different Turbify plans, or getting clarity on what you’re currently paying for—please contact us at +1 833-689-8585 and reference this review so we can go through it in detail with you.
Issue is still not resolved
Issue is still not resolved. I have not had any communication or updates.
7 April 2026
Reply from turbify.com
Dear Jagruti,
Thank you for your patience and for continuing to update us on this. I’m sorry that it has felt like your issue was not resolved and that you weren’t getting clear communication or updates, especially with something as serious as a compromised business email repeatedly sending spam.
As you know, your mailbox had been compromised multiple times, sending high‑volume outbound spam to many domains and countries even after several password resets, device checks, and security steps. Because of the repeated activity, your case was escalated to our mail engineering team for deeper backend investigation. Our specialist then applied additional backend fixes and emailed you to confirm what had been done. You replied that you were still seeing issues even after updating passwords, which is why we continued to monitor the situation rather than closing it immediately.
On our most recent call, you let us know that the issue now appears to be resolved, but you wanted more time to confirm that no further spam is being sent before fully considering it closed. We completely understand and support that approach.
Over the next few days, if you notice any new suspicious outbound mail, please contact us right away at [support email/phone] and reference this case so we can reopen and re‑escalate it immediately. In the meantime, we also strongly recommend continuing to:
– Use a unique, strong password for this mailbox only
– Enable any available additional security (such as 2FA, where supported)
– Avoid re‑using this password on other sites or services
We appreciate your persistence in working with us on this and will be here to help if anything suspicious reappears.
Bindu , the Best
Bindu, the Agent was very professional and courteous. Truly World class experience.
Sri
8 April 2026
Reply from turbify.com
Thank you for your wonderful feedback — we’re delighted to hear that Bindu was professional, courteous, and delivered a truly world‑class experience. We really appreciate you taking the time to share your kind words, and we’ll be sure to pass your praise along to Bindu.
The support tech was very patient and…
The support tech was very patient and helpful. I was able to resolve my issue
8 April 2026
Reply from turbify.com
Thank you for your kind feedback — we’re so glad to hear our support technician was patient, helpful, and able to help you resolve your issue. We really appreciate you taking the time to share your experience with us.
Fixed the problem perfectly within half…
Fixed the problem perfectly within half the time they said it would take.
8 April 2026
Reply from turbify.com
Thank you for your feedback — we’re so glad to hear our team fixed the problem perfectly and even faster than expected. We appreciate you taking the time to share your experience with us.
Good Experience!
Rajani with customer support was very nice to work with, she was a little difficult to understand, possibly due to my hearing deficit, but had an immediate grasp of my issue and was polite, patient, and helpful in resolving the problem.
I am well pleased with Turbify customer support.
8 April 2026
Reply from turbify.com
Thank you for your thoughtful feedback — we’re so glad to hear that Rajani quickly understood your issue and was polite, patient, and helpful in resolving the problem. We truly appreciate your kind words about Turbify customer support, and we’ll be sure to share your compliments with Rajani and the team.
Reply from turbify.com
Thank you for your feedback — we’re glad to hear our support team member found the right solution for you. We really appreciate you taking the time to share your experience with us.
CS persistent and very helpful
It took some time to get the details resolved but the customer service person was persistent and finally able to resolve the issue satisfactorily
7 April 2026
Reply from turbify.com
Thank you for your thoughtful feedback — we’re glad to hear that even though it took some time, our customer service representative was persistent and able to resolve the issue to your satisfaction. We truly appreciate your patience and you taking the time to share your experience with us.
Anything worth having good
Anything worth having good? You have to work for it and this is no exception so far a great outfit.
8 April 2026
Reply from turbify.com
Thank you so much for your thoughtful words — we really appreciate your perspective that anything worth having takes work, and we’re glad to hear you feel we’re a “great outfit” so far. We’re committed to continuing to earn your trust and working hard to deliver the value you expect from us.
Very difficult to understand the…
Very difficult to understand the representative’s accent.
8 April 2026
Reply from turbify.com
Dear Stephen,
Thank you for your feedback. I’m sorry that you found it difficult to understand our representative’s accent—clear communication is essential, and we regret that this made your experience harder than it should have been.
During your call, we confirmed that your domain had already been renewed as part of its normal renewal cycle and discussed your interest in web hosting with Turbify, including the available hosting plans and how you could transfer and upload your website files via the File Manager after choosing a suitable plan. We also tried to follow up with you twice by phone and, when we could not reach you, we sent an email with your renewal and hosting details so you’d have everything in writing.
If you would prefer to work with us via email or chat, or if you’d like a different representative to review your options again, please contact us at +1 833-689-8585 and reference this review—we’ll be happy to help in the way that’s most comfortable for you.
Service worked as expected
8 April 2026
Reply from turbify.com
Thank you for your feedback — we’re glad to hear the service worked as expected. We appreciate you taking the time to share your experience with us and are here anytime you need support.
Very knowledgeable representative
Very knowledgeable representative, solved my problem very quickly
8 April 2026
Reply from turbify.com
Thank you for your review — we’re thrilled to hear our representative was very knowledgeable and able to solve your problem so quickly. We really appreciate you taking the time to share your experience with us.
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