I called because my website was completely down. The customer rep was pleasant and helpful, however, the call take much longer than it should have since the rep was unaware that the issue impacted ma... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Customer service went smoothly. Easy to reach and handled efficiently. The representative I spoke with was helpful but did not initially know the answer to what I thought would be an easy question.
Customer Service was great & prompt. What I didn't like was it states service would be up and running in 1 hour. But, I waited about half a day and had to call Customer Service to fix it.
Turbify was unable to help me with my request. The person I spoke with was very nice but was unable to help me. I apparently have to call back at the end of June to have my request fulfilled because... See more
Company details
- Web hosting company
- Ecommerce solution provider
- Internet marketing service
- Payment service
- Website designer
Written by the company
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
Contact info
United States
- 1-833-689-8585
- turbify.com
3.7
Average
516 reviews
Replied to 70% of negative reviews
Typically replies within 2 weeks
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Great job done by the team we have…
Great job done by the team we have called for for company issue it got resolved
22 April 2026
Reply from turbify.com
Thank you for your kind words. We’re glad to hear our team did a great job and was able to resolve the company issue you called about. We really appreciate you taking the time to share your experience with us.
Promises not kept
Promises not kept. Notified of repeated failed SSL issue on April 14. Said the issue would be resolved by backend team in 3-5 days. Website still broken 7 days later. Turbify has not communicated with repeated e-mails reaching out.
15 April 2026
Very helpful
Very helpful, patient, professional associate. It was a pleasure working with someone like that through a difficult technical process.
21 April 2026
Reply from turbify.com
Thank you for your thoughtful feedback. We’re delighted to hear that our associate was very helpful, patient, and professional, and that they could guide you through a difficult technical process in a way that made it a pleasure to work together. We truly appreciate you taking the time to share your experience.
Kludgy and hard to understand foreigner…
Kludgy and hard to understand foreigner CS agent. Repetitive useless solutions that I had already tried 100 times.
21 April 2026
Two calls can be better than one!
While I have a quite poor first communication that day, I then had a second call with a very expert person who helped me greatly and successfully.
19 April 2026
Reply from turbify.com
Thank you for taking the time to share your experience. We’re sorry your first communication was quite poor, but we’re very glad that on your second call you were able to speak with an experienced team member who could help you greatly and successfully. We appreciate you giving us another chance and are grateful for your feedback.
Your customer service sucks
Your customer service sucks. I’ve called several times for help and still have not gotten my problem resolved! Your website builder is flawed.
21 April 2026
Customer service is ALWAYS ultra kind
Customer service is ALWAYS ultra kind, patient, and helpful.
21 April 2026
Reply from turbify.com
Thank you so much for your lovely feedback. It means a lot to hear that our customer service is always ultra kind, patient, and helpful, and we truly appreciate you taking the time to share this. We’ll make sure your kind words reach the whole team.
The customer service representative
The customer service representative, Teresa, was very patient and was willing to listen to my problem. She tried to resolve the issue and explain thoroughly in detail. Her service was very helpful so that I can rest assured.
21 April 2026
Reply from turbify.com
Thank you so much for your thoughtful feedback. We’re delighted to hear that Teresa was patient, really listened to your concerns, and explained everything in detail so you could feel reassured. We’ll be sure to share your kind words with her and the team—they’ll be thrilled to know their support was so helpful.
The problem on my site was fixed within…
The problem on my site was fixed within 12 hours after reporting. Super fast friendly manager. I can always count on him to get things done quickly.
21 April 2026
Reply from turbify.com
Thank you for your great feedback. We’re really happy to hear that the problem on your site was fixed within 12 hours and that our manager was friendly, fast, and someone you can always count on to get things done quickly. We truly appreciate you taking the time to share this.
turbify people are great
The people i talked to was very helpful. they got the problem solved very quickly. They were really nice and answered all my questions
21 April 2026
Reply from turbify.com
Thank you for your wonderful feedback. We’re so glad to hear that the people you spoke with were very helpful, solved the problem quickly, and were really nice while answering all of your questions. We truly appreciate you taking the time to share your experience.
Customer support was excellent
Customer support was excellent. He was thoughtful, clear, patient and proffessional. I was extremely impressed, especially in comparison with other organzitions that I have delt with. He should the poster chld of great technical support.
21 April 2026
Reply from turbify.com
Thank you for sharing such an incredible review. We’re thrilled to hear that our support representative was thoughtful, clear, patient, and professional, and that they stood out so positively compared with other organizations you’ve dealt with. Feedback like yours—calling them a “poster child” for great technical support—means a lot to us, and we’ll proudly share your kind words with the team.
Do not recommend!
After 20 years I am switching mail providers. Turbify has totally failed supporting my email. I am in a job search and now cannot send or receive. After five hour long phone conversations I have partial email but not consistent. Only half of my inbox has been retrieved. Furious and stressed! Can only get help from India and have a very difficult time understanding. Time to move to new mail support and move my domain. I have been a longtime user of Yahoo small business mail but recommend to not use there ‘lack’ of service.
21 April 2026
unable to renew my Biz email account…
unable to renew my Biz email account due to lack of customer service.... losing Biz credibility as due unable to use Biz email
14 April 2026
real bad service
21 April 2026
Reply from turbify.com
Thank you for your feedback. We’re glad to hear our representative was helpful and prompt, and we really appreciate you taking the time to let us know.
Reply from turbify.com
Thank you for your review. We’re glad to hear you experienced great customer service, and we really appreciate you taking the time to share that with us.
Reply from turbify.com
Thank you for your feedback — we’re glad to hear everything was fast and fixed for you. If you ever need help again, we’re always here.
Mr sagar is excellent person and help…
Mr sagar is excellent person and help me very well
21 April 2026
Reply from turbify.com
Thank you for your kind words. We’re delighted to hear that Mr. Sagar was excellent and able to help you so well, and we’ll be sure to share your appreciation with him and the team.
Good experience.
20 April 2026
Reply from turbify.com
Thank you for your review — we’re glad to hear you had a good experience with us.
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