I called because my website was completely down. The customer rep was pleasant and helpful, however, the call take much longer than it should have since the rep was unaware that the issue impacted ma... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Customer service went smoothly. Easy to reach and handled efficiently. The representative I spoke with was helpful but did not initially know the answer to what I thought would be an easy question.
Company replied
Customer Service was great & prompt. What I didn't like was it states service would be up and running in 1 hour. But, I waited about half a day and had to call Customer Service to fix it.
Company replied
Turbify was unable to help me with my request. The person I spoke with was very nice but was unable to help me. I apparently have to call back at the end of June to have my request fulfilled because... See more
Company replied
Company details
- Web hosting company
- Ecommerce solution provider
- Internet marketing service
- Payment service
- Website designer
Written by the company
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
Contact info
United States
- 1-833-689-8585
- turbify.com
3.7
Average
516 reviews
Replied to 70% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You did not fix the problem
12 April 2026
Reply from turbify.com
Dear Jonas,
Thank you for letting us know how you feel. I’m sorry that, after you reported issues accessing WordPress Management and asked for help resync it with your existing WordPress installation, you left feeling that we did not fix the problem.
From your description and our records, we understand that when you tried to log in to WordPress Management/WordPress Toolkit, the login button kept sending you to a setup or password‑change page instead of your WordPress dashboard, and that the setup page itself became stuck. You specifically requested a resync with your existing site and even shared a screenshot to show what you were seeing. At that time, our agent explained that backend support was not available over the weekend and promised to escalate the issue and send you updates by email, but that escalation never happened and no follow‑up was sent. The case was left pending without a resolution and later closed by a supervisor, which understandably led to your comment that we “did not fix the problem.”
This is not the level of follow‑through you should expect from us. When we say we will escalate an issue and keep you informed, it is our responsibility to actually do so or at least clearly explain any constraints. You took the time to report a specific WordPress access issue and provide details; in return, we should have kept the case open and active until we could confirm a working fix or at minimum given you a clear update.
Your case has now been treated as an unresolved issue that requires further review. If you are willing, please contact us again at +1 833-689-8585 and mention this WordPress Management ticket so we can prioritize it, properly escalate it to the backend team, and work with you until you can reliably access your WordPress dashboard from the management tool.
Excellent customer support for a tricky…
Excellent customer support for a tricky email issue
9 April 2026
Reply from turbify.com
Thank you for your feedback — we’re delighted to hear you received excellent customer support for a tricky email issue, and we’re glad our team could get it sorted for you.
Reply from turbify.com
Thank you for your feedback — we’re glad to hear our agent was courteous and knowledgeable, and we truly appreciate you taking the time to share your experience.
Reply from turbify.com
Thank you for your feedback — we’re glad to hear our agent was knowledgeable, and we truly appreciate you taking the time to share your experience.
Either the chat agent didn't understand…
Either the chat agent didn't understand my request or just didn't care to service a long-standing, paying customer. I didn't get any offer to attempt a resolution for my concern/complaint and was brushed off (Oh Well?). I ultimately had to call directly and still had a difficult time getting the phone agent to understand my issue. I was told that it is being escalated to a higher level of support, but don't know that to be true/accurate. I'm still disatified am looking at other vendors for my services.
10 April 2026
Reply from turbify.com
Dear Jauz,
Thank you for being a long‑standing, paying customer and for taking the time to share such detailed feedback. I’m sorry that your recent chat and phone experiences left you feeling brushed off and not truly listened to—that is not the level of service we want to deliver.
You reached out to us three times in one day (two chats and one phone call) about a price increase from $285.10 to $373.59, and you mentioned that you didn’t receive clear advance notification of the change. On chat, our agent explained that this was related to a billing system update, but we understand that this explanation did not feel like a genuine attempt to resolve your concern. You then called in, shared that you only use a single page and one email address, and requested to cancel because the new cost didn’t match your usage.
During that phone call, the agent recommended moving you to a Web Hosting Essentials plan that better fits a smaller site and a single email. When you encountered an error while trying to change the plan yourself, the agent manually initiated the plan change, escalated the issue to our engineering team, and completed the plan change on your behalf, even though that may not have been clearly communicated to you at the time. We also made a follow‑up call to confirm everything (and left a voicemail when we couldn’t reach you) so you would know the plan change had been completed.
It’s clear, however, that we did not explain the escalation and resolution in a way that gave you confidence that your complaint was taken seriously, and for that we sincerely apologize. If you are still dissatisfied or considering other vendors, we completely understand—but if you’d like, we’d be happy to review your current plan, pricing, and usage with you again, and make sure you are on the simplest, lowest‑cost option that meets your needs.
Please feel free to contact us at +1 833-689-8585 so we can pick up directly from here and ensure everything is completely clear.
Your customer service technician was…
Your customer service technician was very helpful and patient with me - i am not very good with computer terms and to make it more difficult I was having trouble understanding her English.
But I am grateful for the final resolution.
It looks like I was attempting to respond to a phishing scam of sorts.
11 April 2026
Reply from turbify.com
Thank you for sharing your experience — we’re glad to hear our technician was patient and helpful, especially since technical terms and language barriers can make these situations more stressful. We’re also very grateful you reached out before taking action, as it does sound like you may have been targeted by a phishing scam, and our team is always here to help you double‑check anything that looks suspicious so your account stays safe. Thank you again for your patience and for trusting us to help resolve this.
Lost me as a customer!
Wanted to keep domain, but get rid of web hosting service that was supposed to start in 4 weeks.
Was informed that Turbify can not do it before I prepay my old plan for 3 years of web hosting $400! Even though service would start in 4 weeks my account was marked as "overdue"... WTH
No other than close whole account was offered!
Response to turbify comments:
My services were prepaid till May 4, 2026.
I contacted turbify on April 8 cause I received a notice that my account is "past due" for "3 year of web hosting starting May 4, 2026"! When I call to resolve it I was asked first to pay $400 as representative claimed he could not do anything with "past due" account. All I wanted is to keep domain and your representatives refused to do it!
6 April 2026
Reply from turbify.com
Thank you for sharing what happened. I’m sorry that when you tried to keep only your domain and cancel the upcoming web hosting, you were told you’d need to prepay for three years of hosting—around $400—and that your account showed as overdue even though the new service had not yet started.
From our review, you originally contacted us to discuss pricing for renewing your domain only, with no hosting. During that conversation, the agent did not fully practice active listening or clearly walk through your billing details, including the past‑due balance that was already on the account. The explanation you received included technical billing terms and did not clearly separate your existing charges from the future‑dated hosting plan, which made it sound as if your only option was to pay for years of hosting you no longer wanted. This understandably led to frustration and to your comment that “no other option than closing the whole account was offered.”
You later expressed your intent to cancel services and requested a domain transfer, and the account was ultimately closed and prepared for that transfer. We recognize that all of this should have been presented more clearly: what was already owed, what could be canceled without penalty, and what choices you had if you wanted to keep the domain while changing or removing hosting. You should not have had to piece this together yourself from technical or confusing language.
If you ever decide you’d like to revisit this or need further assistance, please contact our support team at +1 833-689-8585 at your convenience. We value your time and would greatly appreciate the chance to resolve this with you personally.
A Good Experience
I'm hopeless when it comes to technical things; everyone at Turbify was very sweet and patient with me as they addressed some issues with my website and got me squared away. The billing dept. representative was also very nice as she changed my plan.
10 April 2026
Reply from turbify.com
Thank you for sharing your experience with us. We’re so glad to hear that everyone at Turbify was sweet and patient while helping with your website issues, and that our billing representative was very nice in getting your plan changed — we’ll be sure to pass your kind words along to both teams.
IMPRESSIVE CUSTOMER SERVICE
I was experiencing downtime after making payment and the response i got was very helpful and timely
7 April 2026
Reply from turbify.com
Thank you for sharing your experience — we’re glad to hear that our team’s response during your post‑payment downtime was helpful and timely. We appreciate your patience while we resolved the issue and truly value your feedback.
My issue was solved on the spot.
11 April 2026
Reply from turbify.com
Thank you for your feedback — we’re glad to hear your issue was solved on the spot, and we appreciate you taking the time to let us know.
Sravantia was very helpful
Sravantia was very helpful , answered all my question, She help me get to help section so i can learn and understand how to rebuild my website with the web builder. I appreciate her assistance today.
10 April 2026
Reply from turbify.com
Thank you for sharing your experience with us. We’re delighted to hear that Shravanti was very helpful, answered all your questions, and guided you to the help section so you can learn how to rebuild your website with the web builder — we truly appreciate your kind words about her assistance today.
worked with me on a better plan.
10 April 2026
Reply from turbify.com
Thank you for your feedback — we’re glad to hear our team worked with you to find a better plan that suits your needs. We truly appreciate you taking the time to share your experience with us.
Reply from turbify.com
Thank you for your feedback — we’re thrilled to hear you received excellent, fast service and that we were able to solve the problem quickly for you.
Reply from turbify.com
Thank you for your feedback — we’re glad to hear that each time you reach out to our customer service, everything is OK and runs smoothly. We appreciate you taking the time to share your experience and are always here if you need anything further.
Reply from turbify.com
Thank you for your feedback — we’re glad to hear our agent was knowledgeable, friendly, and helpful, and we truly appreciate you taking the time to share your experience.
My tech rep was friendly & knowledgable
My tech rep was friendly, knowledgeable, and seemed genuinely interested in working my issue to completion.
9 April 2026
Reply from turbify.com
Thank you for your feedback — we’re delighted to hear your tech rep was friendly, knowledgeable, and genuinely committed to working your issue through to completion. We really appreciate you taking the time to share your experience with us.
I called because my website was completely down!
I called because my website was completely down. The customer rep was pleasant and helpful, however, the call take much longer than it should have since the rep was unaware that the issue impacted many sites. So we spent time looking at my SSL certificate, my DNS server, etc. when a simple "we are down and aware of the issue" would have saved much time.
10 April 2026
Reply from turbify.com
Thank you for taking the time to share such detailed feedback. We’re glad to hear that our representative was pleasant and helpful while assisting you during a stressful website outage, but we’re genuinely sorry that you spent extra time troubleshooting before being informed it was part of a wider issue. You’re absolutely right that a clear upfront message acknowledging a broader outage would have saved you time, and we’ll be using this experience to improve our internal communication and training so we can be more transparent and proactive in similar situations.
Handled very well!
10 April 2026
Reply from turbify.com
Thank you for your feedback — we’re glad to hear your issue was handled very well, and we appreciate you taking the time to let us know.
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