TurboRocks Limited Reviews 577

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company, praising the product's quality and its ability to significantly enhance the indoor cycling experience. Customers found the product to be well-made and sturdy, making indoor training much more comfortable and natural, often reducing common issues like fatigue and soreness. The setup process was generally straightforward and easy, with many appreciating the quick delivery and excellent customer service provided throughout the purchase and post-purchase stages. However, some people mentioned initial difficulties with balancing or finding the right air pressure for the balls, and a few noted that attaching their trainer was troublesome due to bolt accessibility. Additionally, a small portion of people felt that sprinting out of the saddle did not feel as realistic as in real life, and some found the product to be larger and heavier than expected.

What people talk about most

Product

Consumers find product to be positive, with many expressing high satisfaction and recommending it as a... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the product's ease of setup... See more

Quality

Customers had positive experiences with quality, consistently praising the products as beautifully crafted,... See more

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed of shipping, even for... See more

Customer service

People report positive experiences with customer service, consistently describing it as stellar, brilliant,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

So far a great experience. I am 65 and used an indoor trainer for over 25 years. Fatigue, soreness and numbness have always been a challenge on trainers. So far the added movement has helped to red... See more

Company replied

Rated 5 out of 5 stars

Exceptional experience having a home trainer that moves like a bike... standing movements are now natural and seating ones protect my back having pain after sessions. Really impressed by this fabulo... See more

Rated 5 out of 5 stars

The build quality of the Realplate React is excellent, and the setup was fairly straightforward and easy. For me, the difference in comfort during longer rides is remarkable – it feels so much mor... See more

Company replied

Rated 5 out of 5 stars

Thoroughly impressed with my new rocker plate. Quality is excellent, it arrived quickly, and it was so easy to set up; it has transformed riding on the indoor trainer. Riding feels so much more comfor... See more

Company replied


Company details

  1. #1 of 5 best companies in Indoor Cycling

Written by the company

We are the leading supplier of Turbo training Rocker Plates around the world including the world famous Realplate


Contact info

4.9

Excellent

TrustScore 5 out of 5

577 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product and service

Wow, ordered on Wednesday, arrived on Monday (Dallas TX), took about 10 minutes to setup,,fantastic!

6 December 2023
TurboRocks Limited logo

Reply from TurboRocks Limited

Thank you Andrew and great to hear everything is sweet

Rated 5 out of 5 stars

Steve makes the best turbo rocker…

Steve makes the best turbo rocker plates in the business. Totally changed my indoor training experience. On top of a quality product, the customer service you receive is amazing.

11 December 2023
Unprompted review
TurboRocks Limited logo

Reply from TurboRocks Limited

Great words, many thanks Richard. I do keep trying to improve and improve

Rated 5 out of 5 stars

TurboRocks Real Plate React Experience (Novice User)

Prompt delivery from the UK to USA. I was hemming and hawing, but communication from Steve swayed me. Package arrived in about a week and a half from purchase. One very slight cosmetic ding, courtesy of UPS - but well packed and fully functional. Set-up was reasonably fast - with some necessary experimentation. Reviewed the set-up diagram and slightly adjusted trainer placement using the handy built-in level. I made the mistake of leaving the balls under-inflated in their shipped state - so the first few attempts to mount and ride felt quite perilous! After inflating to a reasonable level (but not over-stiff), I began to get the hang of it. I think my trainer (Hammer H2) is generally more off-center than others, so positioning is a little off-set to one side. Will have to re-adjust the legs a bit, I think - as one leg seems quite near to the edge. My other note is that the surface is very slippery, so front-end control felt lacking at first as well (both with wheel directly on rocker and in a minimal holder). Probably didn't help that I was new to the experience, and was probably more prone to twisting the handlebars reflexively. To help solve, I used some interlocking foam mat pieces - one below the pedals for foot security, and another under the wheel. Now, with the wheel support on the mat, I no longer feel steering veering wildly as I pedal. I assume as I get more used to it, control will naturally increase and I might ditch the mats. I will note that I was shipped two restraining straps which I used to secure the legs. I'll be purchasing a third to secure the front wheel a bit as well, for extra peace of mind.
Once I actually got to my first hour-long ride on Zwift, I quickly appreciated the rocker feeling though. Making micro-adjustments in position really improves upon on static seating, and you can definitely feel core/body working more in response to the motion. Having never used a rocker plate previously, I'm unsure how to speak to fore/aft motion. It did seem to add more realism to acceleration/deceleration, and shifting your body weight around. Only on the trainer for an hour doing a Zwift pace partner ride, so can't definitively speak to it lessening nether region pain during longer sessions, but I am certainly hopeful as the hour-long session seemed to pass more quickly and engagingly than usual, without being distracted by discomfort. I did NOT trust myself to attempt any hammering out-of-saddle sprints, and will probably wait for a few more rides before doing so! On the whole, very pleased. Cheers.

4 December 2023
TurboRocks Limited logo

Reply from TurboRocks Limited

Many thanks for the great review and I hope that after a few more rides you built up the confidence to give it a few sprints?

Rated 5 out of 5 stars

Great product and even better customer service

I've had my realplate react stealth for over 18 months now and it has been fantastic. I would do a significant amount of indoor training even over the summer months so this has been through the mill. However the main reason for writing this review is to give top kudos to Steve for his customer service. The original purchase came with a spare inflatable ball however this was used and coming into this winter period I'm stuck if I need another. One quick email to Steve and he had not one, but two, sent out within three days. Top man!!

1 December 2023
Unprompted review
TurboRocks Limited logo

Reply from TurboRocks Limited

Thanks for the review Alan

Rated 5 out of 5 stars

Fast shipment & good quality plate

Fast shipment, safe packaging, very good quality plate. First test went well, looking forward to the first Zwift session with this plate tomorrow.

27 November 2023
TurboRocks Limited logo

Reply from TurboRocks Limited

Thank you Baris, I hope it is making a difference to your Zwift sessions?

Rated 5 out of 5 stars

Steven at TurboRocks has been a delight…

Steven at TurboRocks has been a delight to deal with, I was kept informed of my orders progress, it arrived in good time, was well packaged and in good condition.

It's early days but my indoor riding experience has so far really been enhanced through movement.

I have 2 damaged discs and mild stenosis in my lower back and have found indoor training a bit of chore often leading to my back stiffening up and becoming sore (read painful 😣).

The side to side and forwards and backwards movement makes indoor training align more with outdoor cycling and after 3 rides totalling around 75 miles my back has not suffered like it used to on the rigid set up I had beforehand.

I am confident this will continue, bad back or not a dynamic turbo trainer experience far exceeds a static one - I wish I'd take the plunge sooner 😊

26 November 2023
TurboRocks Limited logo

Reply from TurboRocks Limited

Lets hope it really does make a difference to you Ian. Many thanks for the great review and good luck for the future

Rated 5 out of 5 stars

The Rockerplate is a great bit of kit…

The Rockerplate is a great bit of kit solidly made, having only ridden it twice still getting the feel of it.I must say from the time of placing the order to delivery was only 5 days which is excellent

22 November 2023
TurboRocks Limited logo

Reply from TurboRocks Limited

Many thanks Perter, hope your still loving it?

Rated 5 out of 5 stars

Worth every penny!

First of all, the website is very clear and provides all relevant information for the decision making process.
Should you have any questions, don't hesitate to reach out to the company. Steven, the founder has been extremmely diligent in answering all my questions, and I had a lot! His patience is legendary!
The delivery was extremmely fast and the plate was super protected and travelled across the channel without any scratch.
The setup was easy and above all your indoor training sessions will be like nothing you experienced before. It's just a new horizon opening to you.
There's no turning back

TurboRocks plates are worth every penny!!!

10 November 2023
TurboRocks Limited logo

Reply from TurboRocks Limited

Thank you David. Hope you are still loving the Realplate. All the best, Steve

Rated 5 out of 5 stars

Quick delivery

Quick delivery, plus an email and second parcel sent with extra straps due to the trainer I use.
Very impressed.

20 November 2023
TurboRocks Limited logo

Reply from TurboRocks Limited

Thanks for the words John.

Rated 5 out of 5 stars

Great service

It was a great customer service experience.
All purchase steps went smoothly. Starting with the accurate pre sale information and ending with useful information on setup, maintenance and riding tips in the follow up email (as a link to a customer area page).
Customer service was quick and responsive during the process. They also added extra pad and velo strap to support my CLIMB at no cost.

1 November 2023
TurboRocks Limited logo

Reply from TurboRocks Limited

So glad your happy with everything and I hope it makes a difference to your indoor riding

Rated 5 out of 5 stars

Good job

Good job!
Pleasant communication.
Fast delivery. Great product.
Are very satisfied.
Thank you.

12 November 2023
TurboRocks Limited logo

Reply from TurboRocks Limited

Thank you for your review

Rated 5 out of 5 stars

Very impresssed with more comfortable training

The product is really great - I had a home made rocker plate with tennis balls , but the turbo rocks plate has forward and back movement as well as side to side which has taken indoor riding comfort to another level . I was sceptical that it would work with a kickr climb , but it does , even on a 20% incline setting .yes it a fair bit of money on top of the turbo etc etc. but what you get is comfort ( or at least I do ) it also feels a lot more natural once you get used to it . It takes a little while to set up correctly so allow for this

2 November 2023
TurboRocks Limited logo

Reply from TurboRocks Limited

Thanks Trevor and great to hear it works well with the climb.

Rated 5 out of 5 stars

Very prompt shipping

Very prompt shipping. Well packaged. Haven't tried yet but looking forward to it.

5 October 2023
TurboRocks Limited logo

Reply from TurboRocks Limited

Thanks for the 5 stars Bryce

Rated 5 out of 5 stars

Cannot praise highly enough

Cannot praise highly enough. Super quick dispatch and great customer service from Steve. After a bit of getting used to it, I’m loving using the rocker plate on my Wattbike Atom.

12 October 2023
Unprompted review
TurboRocks Limited logo

Reply from TurboRocks Limited

Thank you Lynn, hope its still making a difference for you?

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look