Turn Me Royal Reviews 6,616

I placed my order, approved my image and the download link they provided did not work. I have sent several emails, texts over the past 12 hours and no response. I need my image for an event in a couple of days and it is just crickets from this vendor. I am extremely upset and do not recommend this vendor at all.

I was not satisfied with one of the pictures and and you were good enough and understand enough to revise that for me. Thank you so much.

I love it . They responsible for everything
If we don’t like the image they happy to change for us and offer sth news for us.

We loved our portrait so much that we went back in to order more for our family and even one as a wedding gift.
Thank you for all you do.
Annette Abdullah ❤️

The support team was very accommodating in response to my alterations to the original design. I am looking forward to receiving my Galactic Portrait.

After getting my shipping address fixed by support, everything went smoothly. Everyone was friendly to a 77 year old.

Wrong picture was sent. Someone else must have received our photos and we received theirs. Emailed multiple times and won’t
Respond.

I’ve ordered from turn me royal twice now. They do such a great job and the shipping is quick. My family loves the finished product!

20 days and I still don’t have my husband’s birthday present. 5 days since I started pestering them about a shipping date/update. While the digital image is very cool, means nothing without the actual gift. Lack of communication is infuriating. I’m guessing their recent promotion maybe overwhelmed them a bit. Customer service is hard! I know. I have a company with hundreds of clients, and employees who handle customer service. But all they need to do is manage client/customer expectations; communication is key. No one likes to be ignored. No one likes to purchase something way in advance, only to have it not arrive in time….. for a birthday. You can have an awesome product, but if you can’t get it TO the customer, it doesn’t matter. I’m hoping they’ll figure out their bottleneck in logistics. Fingers crossed. The product itself is probably great! And for the very detail oriented, it’s 17 days if I don’t count Sundays.

This is completely a SCAM! $59 for a “digital” portrait? If I wasn’t the person scammed this would have been hilarious. You can just go online and use an AI filter to create a digital portrait of anyone, why pay $59. They even require detailed shipping information…for what? Total SCAM! Don’t buy. Go to the other websites where you can see reviews of actual canvases.

So much fun to see this portrait as it went along! Easy customer service and fast response!

Great customer support, very happy with the result of the picture. Love It !!!!

Thought I was ordering a portrait not just a digital file even though my order asked for shipping instructions. “Shipping method FREE SHIPPING - preview in 1-2 business days, after your approval delivery will take 5-10 b.d.” When I did not receive physical portrait I sent email to customer service address requesting information. There is no way to reach them by phone and customer support says it will get back to you within 3 days. After multiple attempts I finally received a reply which said I needed to send additional money for actual physical portrait. I immediately made the payment and was told that I would receive a tracking number when item was shipped. The tracking number received circled me back to original “digital only” order. When portrait arrived I received the wrong portrait. Emailed customer service again and finally received proper portrait 10 days after the birthday it was meant for. Pleased with final result however the runaround from Customer Service and not being able to speak to someone from the beginning ruined the whole experience. One phone call could have solved everything and the gift would have come in plenty of time.

You don’t explain on your website what you are charging for. Example: the tr ugh is you are charging $59 for a PDF file and then the. Consumer has to pay MORE to have it printed somewhere else. That charge for. A PDF file is outrageous.
The work of your “artists” to place a head on a pre- created picture is a joke. The put them on crooked. Then by the time they reply OVER 24 hours, you are now obligated to buy. This is a total scam. Be honest with your customers!!

Very special gift for a very special person. She will love it. She is a cancer patient and when she was young, she played D&D a lot. Her character was a knight and she rode a red dragon just like the on in this photo.

Communication lapse way too long. No phone contact available. But did eventually get a 80% refund, for not getting any product!

This is very annoying just trying to print out a gift card and I’m being bothered with a review

Do not order from these people!! I placed my order 2 months ago and it still hasn’t been shipped. It took them weeks to come up with an acceptable draft, initial versions were just awful. Then they managed to misplace the correct draft. Customer service is an absolute joke as it takes them several days to reply to each email and they don’t seem to keep track of previous communications. I asked for a refund as I got very frustrated with how long it is taking and was told I would only receive 80% of my money back despite the fact that on their website they provide a 100% money back guarantee!!! This was a very bad choice of a provider. I’ve never had a worse customer experience in my life, it’s a complete shambles. Do not make the same mistake.

The painting is very bright and vibrant. It matches well with all of our family portraits in the family room. I was glad all members of the family were added to the portrait.

They made changes for me. They did an exceptional job!