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Turo Reviews 86,913

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TrustScore 4.5 out of 5

4.6

Car rental company
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional hospitality, clear communication, and accommodating nature, making the rental process smooth and pleasant. The vehicles are frequently described as clean, well-maintained, and exactly as advertised, often exceeding expectations in terms of quality and performance. Many users highlight the ease of the pick-up and drop-off procedures, appreciating the convenience and efficiency compared to traditional rental services. However, some customers also noted issues with vehicle registration and mechanical malfunctions, such as problems with cruise control or dashboard displays. A few people were dissatisfied with hosts who made unreasonable complaints about car cleanliness or engaged in unprofessional communication. There were also instances where customers experienced significant disruptions, including late car drop-offs or difficulties with replacement vehicles, leading to wasted time and significant inconvenience.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising the easy pick-up and drop-off processes,... See more

Staff

Consumers consistently report positive experiences with staff. Many reviewers highlight the hosts'... See more

Product

Clients share positive opinions on product quality and condition. Many reviewers praise the vehicles for... See more

User experience

People report positive experiences with the user experience, describing it as smooth, easy, and convenient.... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the cleanliness and... See more

Based on these reviews

Rated 5 out of 5 stars

The car itself is what made the whole experience great. Renting a corvette and riding around is what my son wanted for his bday and this car did not disappoint. The actual process of renting thru the... See more

Rated 5 out of 5 stars

Car was clean and in good working condition. Owner was very nice and pleasant to deal with. The only drawback was price. If one of the major rental places has a car next time I will likely use them... See more

Rated 5 out of 5 stars

I had a great experience renting a 2022 Tahoe from Miguel. He was professional, responsive, and provided outstanding customer service from start to finish. The vehicle was clean, well-maintained, and... See more

Rated 5 out of 5 stars

Will and Rochelle’s mini van was flawless. It was clean and everything was as pictured in their profile. They communicate well throughout the rental. They gave some great recommendations of places to... See more

Company details

  1. Car rental company
  2. Car accessories shop

Information provided by various external sources

Turo is a car rental marketplace where travelers can rent any car they want, wherever they want it, from a nationwide community of local car owners. Travelers choose from a unique selection of nearby cars, while car owners earn extra money and help fuel the adventures of travelers they meet along the way.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

87K reviews

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Rated 5 out of 5 stars

The car drove very smooth

The car drove very smooth. I went out on a family outing and had time. We all enjoyed. The ride. Car was great on gas. I will definitely be using your services again in the near future.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Our trip was incredible

Our trip was incredible! We had detailed instructions on where the car was located at the DFW airport. We greatly appreciated the photo directions as we had never been there before and it’s a very large place. We caught a shuttle bus directly to the parking lot and the car was right where it stated. The vehicle was in excellent condition and drove very well. Our host even had some very sweet goodies waiting for us in the vehicle. We had an amazing trip and will be using Turo again for future trips!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

I love Turo app

I love Turo app. No surprises no deposits. I been using Turo for 2+ years and they will continue to be my go to for car rentals.

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Aleksey was super helpful and…

Aleksey was super helpful and transparent throughout the entire process. He was able to provide a car seat without any issues, and the car was everything we needed for our trip! I would definitely recommend using him for any future trips.

15 April 2026
Unprompted review
Rated 5 out of 5 stars

Turo keeps it simple!

I’ve used Turo several times in the past and have always had a great experience. The upfront pricing and the ease of locating a vehicle near my house is a plus!
Turo, please keep doing what you’re doing.

Thank you!

17 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy easy easy

Easy easy easy. They were there on time and the car was nice and clean. One quick text and the car was unlocked. Would recommend

16 April 2026
Unprompted review
Rated 5 out of 5 stars

The car was clean and everything worked…

The car was clean and everything worked well. It was very comfortable. Jonathan is easy to work with and always responses quickly to messages. Pick up/drop off is convenient to Sky Harbor Airport.

13 April 2026
Unprompted review

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