Tuscanbasins Reviews 101

Leonardo was beyond helpful! First I ordered a vanity, then a medicine cabinet and now I am about to order a linear fireplace. Every order was seamless and delivery was as promised. Can't say enough about this company! Wish every online experience was this easy! I only wish I lived closer to the showroom so I could stop in!

RECIEVED MY INTACT 33 IN APRON SINK AND IT IS BEAUTIFUL!!!!!
THANK YOU FOR REPLACING THE SINK AT RECORD TIME, SO HAPPY!
MARY ANN PEDRAZA
P.S. YOU RESTORED MY FAITH IN ORDERING ONLINE.

The item was shipped in a timely manner and was very nice. My problem is with the return policy charging a 25% restocking fee which I find to be exceptionally high for the industry. In addition to the 25% the cost for shipping drove the price to return to almost 50% of the original cost of the purchase. I would not order from this company again.

First they send out the wrong color of my faucet and delays my renovations. And I took a look at the faucet and it does not extend. I told them that and they tells me it does. Not it moves, extends meaning it pulls out, this does not. It doesnt have the weight to pull the faucet head back.

So, I decided to return the faucet and their restocking fee is 35%!!! If you are not really set on keeping items you order from them, keep in mind their restocking fee is outrageous.

After all this fiasco, I returned both faucets. They received the faucets but failed to refund me. I had to contact them and they tell me to call Houzz. Which I did and Houzz told me they don't understand why the company didnt contact them to approve the refund. Basically, their restocking fee was nothing, I did all the work for them.

The only reason they didnt get 1 star is because their communication and responses was good... other than that I will never order from them again.

I had questions and needed answers before purchase , I was responded to quickly by an agent who could give good answers !

Received my beautiful vessel sink very quickly and it came VERY securely packaged. So many choices, it was hard to decide the best one for my new powder room. My choice is going to be beautiful in its new home.

ordered furniture got the best price, free shipping that worked out well. They called to arrange a time and day and made it as promised. No damage. Could not asked for more

Placed an order, told it was shipped, received a notice shipment was delayed, reordered, told shipment was on the way, 1 day before delivery,told the shipment was delayed, Have been without a kitchen sink and counters and cabinets for 5 weeks now. How should I feel?

I ordered the yard dragon statue as a gift for my son and wife. It took ages to get to them and the foot was broken. I'd like to have it replaced. What needs to be done?

I ordered a vanity, sink, and faucet. It was delivered on time, undamaged and ready to install. I am thoroughly happy with this purchase!

Basin that was ordered was cancelled a week after the order was placed, as the product was being shipped from Peru and was significantly delayed.

It's beautiful and I hope it will last forever.

Our tub looked exactly how we expected, it's going to look great on our new bathroom. It was delivered on a timely manner, even before the expected date of delivery. The tub arrived in perfect condition.

excellent selections of home improvement product and a great prices as well

Tuscan Basins was great during my entire shopping experience! They answered a ton of my questions and helped me with selecting the right product at a great price. We will be back soon.

I received an email a couple of days after my purchase that the item I had chosen was no longer in stock with no plans to carry it in the future. (Which would've been nice to know from the start.) And then they asked ME to contact the third party seller (Houzz) to cancel the order. What??

Had a great experience with Tuscan Basins once again. I'll continue coming back. Thanks Tuscan! Great quality!

It's been a week no info on if it's shipped or when to expect it