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Rated 1 out of 5 stars

Very expensive. Moreover, the teacher can only work according to a manual, doesn’t want to adjust to child’s needs. All children are different and it’s quite unprofessional to teach them all the same... See more

Company replied

Rated 1 out of 5 stars

Horrible service. Expensive for no reason. Tutor cancelled on me at lest 5-6 times but still expect you to pay in full. Communication sucks. Leadership didn’t even know the tutor cancelled that many t... See more

Rated 1 out of 5 stars

We contacted Tutor Doctor, hoping that they could find a suitable tutor to support our 7 year old daughter. We were told that 48 hours of tutoring at a cost of £2,880 would need to be paid upfront... See more

Company replied

Rated 5 out of 5 stars

Life-savers! Trace provided us with a clear path forward beginning with a thorough academic evaluation. He and his staff treated us with compassion along the way, providing reports after every sessio... See more

Company replied

Company details

  1. Educational institution
  2. Association or organisation

Information provided by various external sources

Tutor Doctor is an in-home tutoring service for all ages and all subjects. We understand how important every child’s education is. Today’s academic arena is more competitive than ever. We offer specialized tutoring to address all our clients’ needs and to help them achieve their academic goals. We have an Academic Success Formula, which identifies two critical components of academic success: Academic Knowledge and Academic Discipline. Teaching student’s executive function skills (what we call “X-Skills”) – organization, goals and prioritization – is also an important part of our offering.


Contact info

1.9

Poor

TrustScore 2 out of 5

206 reviews

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1-star

Replied to 71% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Tutor Dr

Tutor Dr. Only finds inexperienced and poor English speaking hired help.
What a joke this place is.

1 April 2024
Unprompted review
Tutor Doctor logo

Reply from Tutor Doctor

Thank you for your feedback. We are continuously working to improve our processes and ensuring we have the best talent within our tutor roster. It looks like we did not meet your expectations of service. We'd like to see if we can help. Please email brandstandards@tutordoctor.com at your convenience and we’ll be able to help with next steps.

Rated 5 out of 5 stars

Tutor Doctor Crewe - Fab

We’ve used Tutor Doctor Crewe a few times now and always found them to be communicative, helpful and pretty spot on when matching my children with Tutors.
I really like the report feedback after each session, which as a parent keeps me informed and in the know about my child’s progress.

27 March 2024
Unprompted review
Tutor Doctor logo

Reply from Tutor Doctor

Thank you for taking the time to share your positive experience with Tutor Doctor! We're delighted to hear that you've found our communication, matching process and session reports helpful. We look forward to continuing to serve you!

Rated 2 out of 5 stars

The tutors were good but not the…

The tutors were good but not the payment plan. This is a notice to parents not to get sucked into paying in advance for multiple hours if there is a chance your child will not need them. Not only will you not receive a refund, you won't even get a response to your queries. The franchise in my area was very responsive when I wanted to sign up, but failed to respond to multiple requests when I asked about a refund for unused hours.

1 December 2023
Unprompted review
Tutor Doctor logo

Reply from Tutor Doctor

Hi Dawna, thank you for taking the time to provide your feedback. We’re sorry to hear you’re having a tough time connecting with your local branch. Please email us at brandstandards@tutordoctor.com so we can further assist you with resolving this issue and looking into a refund of your unused hours.

Rated 1 out of 5 stars

This is a quick review about West…

This is a quick review about West Berkshire, Reading, North Surrey brand owned by Mark Butler. As a tutor it had been an ambiguous experience. I was asked to commit to a student for a full-term whether I wanted to tutor the student or not. The director Mr Butler who has no Educational background (he is a brewer) should not ask freelancing professionals to commit to anything. A director should be qualified well enough to direct a tutor doctor branch. I work for an agency now where everyone has serious Educational background. Also these directors who just buy a franchise have more than one businesses. Easy to look it up at companies house website. The above director has 9 businesses. How can one person focus on that many businesses? Must be a juggler. Well, that explains the quality of some tutoring services. My advice is to find an agency or agencies whose owners are teaching professionals. They pay more too.

5 December 2023
Unprompted review
Tutor Doctor logo

Reply from Tutor Doctor

Hi Miss Marple, thank you for taking the time to share your feedback. We're sorry to hear that your experience with us did not meet your expectations. We value your feedback and are constantly working to improve our practices and support for our tutors, including exploring more flexible commitments. We will certainly take your input into consideration as we continue our efforts to improve.

Rated 1 out of 5 stars

Tutor doctor in Carlsbad ca with Julie…

Tutor doctor in Carlsbad ca with Julie Gibbs is the has the worst management and payment plan. Super expensive Save your self the trouble and look for a more professional service.

10 February 2024
Unprompted review
Tutor Doctor logo

Reply from Tutor Doctor

Hi Francisco, thank you for taking the time to share your feedback. Our team strives to provide high-quality tutoring services at competitive prices, and we regret any inconvenience or dissatisfaction you have experienced. We would like the chance to address your concerns. Please contact us directly at brandstandards@tutordoctor.com to allow us the opportunity to make things right.

Rated 1 out of 5 stars

Not all Tutors are good

Tutor Doctor tutors aren't that bad. I just had a tutor who barely ever had time to tutor my child. On top of that I paid for classes in advance, now that the year 2023 is close to an end, I haven't received any feedback regarding my refund. They've been ignoring me for the past month now. I would strongly recommend that parents use other tutoring services that are less likely to scam you of your money like Tutor Doctor did to me, especially if you're in South Africa.

23 November 2023
Unprompted review
Tutor Doctor logo

Reply from Tutor Doctor

Hi Matilda, it looks like we did not meet your expectations of service and we're sorry to hear this. I see that you are waiting for a refund and having a tough time connecting with your local branch. We would like to see if we can help with this. Please email brandstandards@tutordoctor.com at your convenience and we’ll be able to help with next steps.

Rated 5 out of 5 stars

Great experience with the Richmond

Great experience with the Richmond, BC location. Started with a personal meeting to ascertain our needs & fit for a tutor. Our son was frustrated with the quality of teaching in Math 11 pre-calc, lack of detailed explanations from the teacher, lack of quality time when he would go in for extra help, etc. Our tutor from Tutor Doctor has not only eliminated the classroom frustration by being able to explain concepts in different ways, but have seen a big improvement in marks.

8 November 2023
Unprompted review
Rated 1 out of 5 stars

No way would I give them money

I'm not really sure where these positive reviews came from.

If you look at Consumer Affairs, a lot of people feel they were ripped off.

It's very hard to get in touch with the tutors. If your child needs tutoring and the tutor doesn't show up, that is a big problem.

I would not pay anything upfront with these people because it's apparently hard to get time to speak with anyone - especially after they have your money.

5 October 2023
Unprompted review
Tutor Doctor logo

Reply from Tutor Doctor

Hello Jennifer, we apologize for the issues you've experienced. The Corporate team would like to connect with you to help resolve this matter. Please email us at brandstandards@tutordoctor.com so we can further assist you.

Rated 5 out of 5 stars

My tutor was Ellie Roberts

My tutor was Ellie Roberts, she was really nice and patient. I went from a grade 3 to a grade 7 in the space of 2 months with only two tutoring periods a week. The sessions were very affordable and Ellie was able to work around my time table.

15 January 2023
Unprompted review
Rated 1 out of 5 stars

No Contact, No service, No GOOD

My child has ASD and ADHD. We had a tutor matched in October 2022 and got a total of 4 sessions. We got rematched in January 2023, the tutor and our contact never contacted us. We were charged over $400 each month until I sent a cancellation email, never got a response but wasn't charged anymore. I have tried reaching out to our contact and through Tutor Doctor website and nothing. We were also told we could claim tutoring through NDIS, which is false. I have submitted a complaint with the ACCC to get our money back.

1 January 2023
Unprompted review
Tutor Doctor logo

Reply from Tutor Doctor

Thank you for taking the time to provide your feedback Stephanie. We are sorry to hear that your experience with Tutor Doctor was not positive. We would love to be able to discuss further with you, so if you would kindly email brandstandards@tutordoctor.com with more details and one of our team members will be available to help.

Rated 5 out of 5 stars

Exceptional tutor who understand content

I am very happy with Tshepo Tebejane physcial science tutor. my son is amazed how he explains the concepts linking formula's and definitions. i am looking forward to the outcome of my sons results.

15 May 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I’m very happy with Tutor Doctor in Richmond and Delta BC. Peter took the time to really understand my son’s needs and was very understanding and proactive when our first tutor didn’t work out. Now we have a great tutor, Jessica, who is really helping to build my son’s self confidence.

24 March 2023
Unprompted review
Rated 5 out of 5 stars

Professional and personal provider of tutors.

I would recommend Tutor Doctor in Cambridge/ Saffron Walden. They are helpful and professional and have good attention to detail and good customer service. I have used this company a couple of times for my children. We have had several good tutors. I has specific requirements that they were able to suggest specific tutors for. On one occassion the tutor did not really suit my children and there was no problem with letting them know and we tried someone new. I have tried other companies (Superprof - really terrible). This is the one I would go back to.

22 October 2022
Unprompted review
Rated 5 out of 5 stars

Great service, great tutor.

We were looking for a tutor for our daughter. We liked the fact that you actually get to meet a Tutor Doctor representative to discuss your requirements (both academic and personality wise). This helps get the best tutor for the student. Definitely recommend this company.

16 March 2023
Unprompted review
Tutor Doctor logo

Reply from Tutor Doctor

Happy to hear that our student-tutor matching has worked so well for your student, Helen!

Rated 1 out of 5 stars

Tutor Dr ripped us off

Tutor Dr ripped us off. Could not match the right Tutor and owed us for lessons which they did not honor.
We tried contacting them on multiple occasions and left voice messages with call centre operators, and the individual who signed us up.. Never received a return call to rectify the problem. We finally gave up trying

30 December 2022
Unprompted review
Tutor Doctor logo

Reply from Tutor Doctor

Hi J, we’re sorry to hear you’re having a tough time connecting with your local branch. Our Home Office team would like to help connect you both to help resolve this issue. Please email us brandstandards@tutordoctor.com so we can further assist you.

Rated 5 out of 5 stars

Life-savers

Life-savers! Trace provided us with a clear path forward beginning with a thorough academic evaluation. He and his staff treated us with compassion along the way, providing reports after every session. My daughter’s tutor was highly qualified and the staff was always there to answer questions and to provide guidance as far as next steps.

22 February 2023
Unprompted review
Tutor Doctor logo

Reply from Tutor Doctor

Happy to hear that our student-tutor matching has worked so well for you! We take pride in this and we’re happy to see it’s made such a difference for your student!

Rated 5 out of 5 stars

Highly recommend

I contact Tutor Doctor for my daughter. Her performance in school is much better. They are very professional. Their services from consultation to the tutor are amazingly good. They exactly know which student need what Tutor. I highly recommend it.

21 February 2023
Unprompted review
Tutor Doctor logo

Reply from Tutor Doctor

Thank you for the kind words! We are happy to hear that we have made such a positive impact on your child’s education.

Rated 1 out of 5 stars

Do not trust!

Tutor was great admin was horrible, unresponsive and illegal in the practice of ghosting to avoid payback and existing credits. Legal action, here we come.

Do not use this company!

18 February 2022
Unprompted review
Tutor Doctor logo

Reply from Tutor Doctor

Hi Monica, we're sorry to hear that we did not meet your expectations of service. We'd like to see if we can help. Please email brandstandards@tutordoctor.com at your convenience and we’ll be able to help with next steps.

Rated 5 out of 5 stars

Trustworthy and sincere efforts

Very impressed with the efforts and sincerity of Andy and Karen for my child’s education. They have identified the right fit tutor for my child and showing genuine interest in his progress. At the end of it , student has to work hard to get the results . Andy and team are giving their best to make it possible. Thanks.

22 December 2022
Unprompted review

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