Always love purchasing items from this online baby store. They have everything I need to gift for a newborn, items are both of excellent quality and are unique. Particularly love their muslin printed... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
It arrived ! My order reported it was cancelled on tracking and email on website is not available and "not found" to get in touch and the number is uncontactable. They did reach out to me but I misse... See more
Company replied
Prompt response to answer questions I had about the product prior to purchase. Simple ordering and purchase process. Prompt return of receipt by email plus dispatch updates. Very happy with the produ... See more
Company replied
Silicon straws are a great idea but many of them are too long for those transitioning from bottle to cup. Found these ones & they are perfect, shorter than others (so bub can sip easily) & fits well w... See more
Company replied
Company details
Written by the company
At Tutyi & Sisu our mission is to bring you carefully curated, beautiful yet practical products and accessories for your baby and toddler. We are invested in providing organic, ethical and non-toxic products and accessories using sustainable practices where possible.
Contact info
Suite 6082/177 Booran Road , 3162, CAULFIELD SOUTH, Australia
- 0451342544
- info@tutyiandsisu.com
- tutyiandsisu.com.au
4.8
Excellent
269 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quality baby items
Always love purchasing items from this online baby store. They have everything I need to gift for a newborn, items are both of excellent quality and are unique. Particularly love their muslin printed wraps, just gorgeous!
28 April 2026
I trusted Reviews
It arrived ! My order reported it was cancelled on tracking and email on website is not available and "not found" to get in touch and the number is uncontactable. They did reach out to me but I missed it unfortunately. Saying that...The package did arrive luckily and thank fully, and it is nice quality. However, seemed tricky to contact. I thought i was scammed and cancelled my credit card, I would have appreciated being able to connect with the company as product is good .
1 April 2026
Unprompted review
Reply from Tutyi & Sisu
Hi Sally,
Thank you so much for your review — and I’m really glad to hear your parcel arrived and that you’re happy with the quality!
We did send through an email at the time to let you know your tracking had been updated due to a courier delay, but I completely understand how easily emails can be missed!
I’ve also since double-checked all of our contact points (email, website form, and chat), and they are all working as expected. Also, our direct contact email is visible in the footer and on our contact page if there is a need to contact us in future.
Thank you again for your patience — I’m so glad your order arrived safely in the end :)
Warmly,
Tutyi & Sisu
Super cute little lion
Super cute little lion, our little one loves it! We put it in the dryer, it says not to so it shrunk a little bit but it’s perfectly small for our little one to hold and cuddle up to. He loves the lightweight soft cotton it’s just like some of our burp cloths that he loves to play with. The knotted corners are perfect for little fingers to fiddle with!
2 January 2026
loved the items that i bought.
6 July 2025
Lovely local business and fast delivery
I was so impressed at how quickly my order was shipped & received! I’ll definitely be ordering again from them!
16 December 2024
Great savings on Black Friday sale
Great savings on Black Friday sale! Bought a gorgeous gift. Easy to use website and updates along the way. Postage was a little delayed but that’s due to the season.
1 December 2024
Purchase was a beautifully presented…
Purchase was a beautifully presented gift box accompanied with a personalised gift card. .Dinnerware is a very durable high quality product .Very reasonable price .
21 November 2024
Lovely products and the best customer service!
Lovely products and the best customer service I have found in a longtime!
Would definitely order again. :)
29 July 2024
Great site and fast shipping.Highly…
Great site and fast shipping.Highly recommend having a look at products
23 July 2024
The swaddles have great quality with a…
The swaddles have great quality with a beautiful patterns
22 July 2024
SOOOO HAPPY
A gorgeous little outfit for our little grandson. So soft and beautifully made and a perfect outfit to leave hospital in.
20 June 2024
Great changemat
Great, soft change mat.
Not a good waterproof base.
Needs to come with a protective cover.
10 June 2024
I never received my item
I never received my item. The T & S have terrible customer service and blamed me - even though their delivery notifications do not work so it was only after weeks passed that I started enquiring why I hadn't received it. Might as well have thrown my money away.
25 April 2024
Reply from Tutyi & Sisu
We take all delivery concerns seriously and have thoroughly investigated your claim regarding the non-receipt of your parcel.
Upon your initial contact, we immediately launched a missing parcel investigation with Sendle, our delivery partner. Sendle has since confirmed that your parcel was successfully delivered. This determination was made based on both photographic and GPS evidence, which verifies the delivery location and time.
At the time of your order, you chose 'Authority to Leave' as your shipping method. As outlined in our Shipping Policy, this option entrusts the parcel to be left at your address without a signature. The policy clearly states:
“Please ensure that if you are selecting 'Standard shipping authority to leave' that your property is secure. We take no responsibility for stolen parcels. It is your responsibility to make sure your property is secure and by placing an order with us you understand this. If you are concerned about security on your property, we have the option of 'Standard shipping with signature on delivery.'”
We also provided full delivery tracking via email, including:
9:06 AM: Notification that your parcel was out for delivery
11:41 AM: Confirmation of successful delivery
We understand this may be disappointing; however, based on the evidence from Sendle and the shipping method you selected, we are unable to offer a replacement or refund in this case.
We remain committed to transparency and fairness with all customers and trust that this detailed explanation provides clarity. We also take our reviews seriously and kindly ask that feedback reflect the full context and facts.
Thank you for your understanding.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.