TUXEDO Computers Reviews 

Beginning of May I ordered a TUXEDO Polaris 17 - Gen1 and received it on May 31 which was 3 weeks
and two days and was almost as anticipated.

I needed a 17 inch laptop and the Polaris 17 - Gen1 was good enough for my use case (I am not into game playing).

First of all, I have to say that 8 or 9 years ago I purchased a TUXEDO laptop and at that time the only real weakpoint was the fan which got loud in many situations where it shouldn't get loud.

So, my first test was to do some non-trivial compilations of some programs and I was pleased to find that the fan was no issue at all. Very good!

Next was to play with the pre-installed TUXEDO Ubuntu 20.04 with Budgie which I didn't like much. So, I tried WebFAI to install an Ubuntu 20.04 LTS which gave me Gnome (this is what I am used to). It was good to see that WebFAI worked fine with no issues at all.

I came from Fedora 34 and decided to install Ubuntu 20.04 LTS but with luks and btrfs which means to do some manual work as the Ubuntu installer doesn't deal with btrfs properly out of the box.

I am happy with my decision as
- with Ubuntu 20.04 LTS I have the TUXEDO software (e.g. TUXEDO Control Center) ouf of the box
- although many of the software versions are older in Ubuntu 20.04 LTS than in Fedora 34 I could install newer versions with snap where I really needed it.
- I am able (using nvidia-prime) to switch between NVIDIA graphics card and the built in Radeon Graphics card which in most situations is good enough for my use cases.

Regarding finding useful information TUXEDO did quite a good job to offer support and help information via their web site.

Finally, I am very happy. The fan is no issue at all. Performance is good enough. Customization of
some of my more complicated software settings (switching from Fedora to Ubuntu), although not
trivial for me, worked amazingly smoothly.

I ordered a PC and prepaid the order. All components were “in stock” and time to build was stated as “3 weeks”.

After 3 weeks and no change, I emailed customer service and after some days, I was told that a part was missing. I'd have to wait an unspecified amount of time, but anytime very soon.

Another week later, I was emailed that yet another part was out of stock, and I was offered to pay more money for an upgrade that is in stock. I wasn't offered a cheaper, similar upgrade option though (which according to their website is in stock, but would give me a refund rather than paying an extra 10%).

I am very disappointed, very annoyed, and I feel like the information about stock on the website is simple wrong or deceptive. You shouldn't run out of stock for orders already paid in full.

According to some popular social media site, I am also not alone with my experience.

Update:

I also already own and use a notebook made by Tuxedo, and I'm quite happy with that device.
I've talked with customer support via phone, which was much more reachable than by email, and we find a good solution.

Ein sehr tolles Unternehmen!
Der Kundensupport ist einfach klasse und die Auswahl an Geräten ist sehr groß. Versand ging auch sehr fix, kann man nur empfehlen!

It took 3 weeks to receive my Polaris 15 laptop, but I am very happy with it. They added some additional free goodies as a surprise (magazine, mouse pad, key chain, reinstall usb stick), which was nice. I decided to install Manjaro on it and everything works flawlessly (media keys, resume after sleep, keyboard backlights, everything). Read so many Linux challenges around this, so was pleasantly surprised it all worked out of the box. External monitor only works with dGPU, so took some fiddling around (optimus-manager), but also works fine. Anyway, I find it great value.

Before buying my Tuxedo Aura 15, I had read some negative reviews of this company's customer support, but I hoped I would not have a chance to experience it myself. However my laptop came with operating, but faulty SSD.
More than three weeks after I wrote about my problems to Tuxedo I finally received a reply, offering a replacement part, which I agreed to replace myself. It took another week for them to contact me again saying that the part will be sent to me SHORTLY and I must send the faulty part back.
So in total, a month has passed, I am still not sure if they have sent a replacement SSD and when I will be able to fix my laptop. But now I have several days left to take out and send the faulty SSD to them...

I must admit, the correspondence from Tuxedo side is polite and nice, just as their comments on posts on this site, but the time it takes them to take action is not acceptable.

Great experience, hardware and prices.
The value for price is exceptional, which is normal when you factor in that these guys allow you to not get a *** Windows licence with the hardware.
The support and delivery can be a bit slow but it is understandable since they are a small company. They were able to cancel my order and re-ship it quickly to a different address because I had to move due to COVID.
All in all A+

They shipped my laptop to the wrong place despite me sending them emails and tickets about address update prior to shipping. They shipped to the wrong one anyways and its now stuck somewhere in the middle of nowhere.

They can update address at any time (even after its shipped) but they decided to ignore me and shipping company. Shipping company was also trying to contact them because address they used is incorrect but no luck there either.

It's been about 1 month now since they stopped responding and answering phones form people. Now I have no money and no laptop.

EDIT:
Laptop was picked up by a friend who happened to be free and willing to ship it to me. Got it now.

Laptop itself is fine, no problems with it. Works as expected

I've bought TUXEDO Aura 15. I had high hopes for their product and even made my own keyboard layout. But I've received completely unusable computer which has crushed on the first boot. It is crushing, freezing and losing data. I've even made video ("TUXEDO's laptop is getting mad" on YouTube). Support takes weeks to answer on emails and the answers are random. It seems the staff has no idea what they are doing. After I send the laptop to their service for repair I’ve received it back not able even to boot. Great! Now I am trying to contact someone from company but there is no answer nor by email nor by phone(
It’s even surprisingly how bad it is. I don’t recommend this company.

2 months in, still do not have a working laptop due to multiple problems. I really wanted to use these guys to support the Linux community with hardware that "just works" with Linux, but I'd have been better just buying a Dell or something and installing Ubuntu.

Customer support frequently AWOL as described below. Trying to get refund.

Preface: I really wanted to like Tuxedo Computers , I really did. I’ve been a Linux user for a long time and I thought that buying from these guys was a nice way to support the open source ecosystem.

My experience has been bad: they forgot to assemble the WiFi adapter and sent me a practically unusable laptop . But the worst part is that they don’t have a very efficient customer service: you send them an email, hope they read it, and wait pretty much days to hear a reply from them.
Plus, they did nothing to compensate for their mistake and my wasted time, they didn’t even say they’re sorry!

I must say that I don’t recommend them, probably you’d be better going to some competitor and save yourself some time/disappointment/stress.
It’s a shame, because I really like the laptop.

I had a lot of problems on openSUSE, which is said to be officially supported. Audio was gone, 2nd monitor did not work, the boot manager broke down after an update. Every time I asked support they left me waiting for days only to reply that I should reinstall wiping my whole hard disk drive. They also can't keep up with the openSUSE or NVIDIA drivers release schedule and tell people to downgrade. Managed to fix my problems after googling around and told the support my solutions, but I can't recommend to anyone who isn't tech-savvy. So while the colored backlighting is fancy, the keyboard quality is very bad. Press ESC a few times and you have the key in your hands. Important keys are very tiny so you mistype a lot. Compared to the ThinkPads I bought years previous I have to say this is a disappointment.

The support sometimes takes weeks to respond. The computer hardware is of questionable to poor quality, with lots of intermittent failures that the support staff fail to resolve. Even if you know what you are doing with a Linux computer, this is not a good product to buy.

I agree with previous negative reviews, I bought a computer from them a few months ago, and the thing is falling apart. First, it started rebooting itself randomly, at first it was quite sporadic, then it was every few minutes. This was just after a month. Customer support took ages to get back to me, refused to give me a refund. Then they offered to give me a £50 goodwill gesture which I never received. Now screws are falling off, hinges breaking. Don’t buy Tuxedo Computers

I bought a dual boot InfinityBook Pro 13v4 end of last summer. From the beginning, the WiFi was not working neither on Linux nor on Windows.
The customer support consisted firstly in telling me to look on internet for solutions. After one month, the computer was finally send back to Germany, and return to me without notice with a simple note (in german) claiming that the WiFi is great on that laptop. And therefore customer support claims that the problem is on my side now (I probably use "anti-TUXEDO specifically” WiFi routers).
I had to deactivate the WiFi/ac from the WiFi card (both on Linux and Windows drivers of course) to make it work. Considering some previous posts here, that seems compliant with what TUXEDO call a perfectly working computer.
To summarise if your aim if to maintain/develop your skills in Linux, you can buy this laptop. If you want a computer for working or for multimedia purposes (poor quality sound, but this is not important for my use) your better have a look elsewhere.

Great laptop, quick delivery from Germany no problems, really impressed by laptop I went for all the high-end features including 64gb RAM yes 64gb on a 13.3" laptop that weighs 1.3kg and two TB SSD. Really nice brushed aluminium matte case (I went for brown colour) No fan noise, the fan never really has to start up and I do thrash it sometimes. Highly recommended. Lee – SEOpremo.co.uk - #1 SEO consultant UK

Total nightmare. I bought a laptop and they had virtually no communication for 2 weeks until I started emailing and asking what the hell was going on. Then they finally shipped it. When I got it, the keyboard didn't work. I mailed it back to them so they could fix it, and asked if I could return it. They said no (admittedly, I got distracted and it had been a few weeks. That is on me). They've had my laptop for 20 days, and I haven't heard anything.

I couldn't be more disappointed. Personally, if I give someone a few thousand dollars, I'd like a working machine, and a bare minimum of communication. I think a weekly "we've taken your money and haven't given you anything, here is our next ETA" is a reasonable amount of communication. Everything about this felt like 2 guys in a basement who didn't know what the heck they were doing.

To be honest, I was hesitant about buying a dual boot Ubuntu 18.04 - Windows 10 laptop from them given the poor ratings they got from their own version of Ubuntu which has had some issues on driver and power management. Given they boxed and shipped dual boots and I could find nothing more on them of a negative connotation, I decided to look into them further and started asking questions from their customer support department.

The responded within a week each time and were accurate in their answers giving me confidence to order from them the following spec:

Description TUXEDO InfinityBook Pro 13 v3 - 13,3"
non-glare Full-HD or QHD+ IPS + aluminium
case + up to Intel Core i7-Quad-Core + up to
32GB RAM + up to two HDD/SSD + up to 12h
battery + USB-C Thunderbolt 3

Unit Price EUR1.371,99

Quantity 1

incl. VAT 19.00% Subtotal EUR 1.371,99

Display | Gehäuse | Prozessor: Full-HD IPS non-glare | silver/silver |

Intel Core i7-8550U

RAM 8GB * 2:
: 8 GB (1x 8GB) 2666Mhz Samsung
: 8 GB (1x 8GB) 2666Mhz Samsung

Festplatte (SATAIII, 6Gb/s): 500 GB HDD (Seagate Pro / 7.200 rpm /
2,5")

Festplatte M.2 SSD: 500 GB Samsung 970 EVO (M.2 NVMe)

Tastaturlayout: ENGLISH UK (EN-UK) with backlit
UMTS / LTE Modul: without UMTS / LTE module

WLAN & Bluetooth: Intel Dual AC 8265 & Bluetooth (M.2 2230)

Betriebssystem Linux: Ubuntu 18.04 LTS 64Bit

: Windows 10 Home installation
: Windows 10 Home 64Bit English license

Garantie: 24 months / 2 years warranty

Total (19.00% plus VAT) EUR 1.371,99
incl. 19.00% plus VAT EUR 219,06
Total EUR 1.371,99

On price, let's just remember that Tuxedo's model as above performed very well using an i5 processor and much lower spec hardware against the competition to be only beaten in a number of areas by the Dell XPS. The Dell XPS was not a dual boot machine, cost c.Eur1800 and despite its fast processing power was beaten in one or two areas by Tuxedo's offering. This independent study was covered by notebookcheck at
notebookcheck.net, search for "Tuxedo-InfinityBook-Pro-13-2017".

To give you an idea, the same spec Apple Macbook pro but with just 250GB of ssd storage space on a 2.4ghz clock speed and lower spec RAM along with single boot MacOS retails on Apple store at c.Eur2300.

So, I ordered my machine happy with price and spec and it was delivered 2 weeks later. The craftsman ship was good, there were no obvious hardware faults I could see (I'm a Software Engineer), and I set it up on Ubuntu and Windows. The aluminium finish looks very nice.. it rivals the Macbook look! I had no need to contact customer support as the setup was very smooth.. Windows was more demanding on set up requirements but thats an OS configuration difference rather than an issue. Ubuntu by design is light.

So, when I got my CalDev (calendar) and WebDev(contacts) loaded either manually (windows does not support webdev at this time) and by API, I was ready to go. I installed my dev apps, IDE, editors, SDKs, etc and the super fast speed of install and download was amazing.. . On speed and performance, it made my mid 2012 Macbook pro look like an old Granny going for her messages at the local supermarket!! Incredible speed even under load as it was with synching with Google Drive, OneDrive and downloading MS Visual Studio at the same time. These cpu intensive tasks would have throttled my Mac into the ground, but the only thing I noted on my Infinity pro was the swooshing of the fan to handle the extra workload under pressure. I could still browse websites, open apps, do what I wanted, which was incredibly positive as an outcome.

The machine itself is slightly lighter than the Macbook pro mid 2012, which I think is down to the lighter laptop lid. This requires a little care in opening up the lid as you need to hold the lower/main part with your finger as you open the lid. Most people who are Windows users do this anyway but as a Mac user, I found this point to be relevant for me. Once I did this, it opened as easily as any Windows laptop you can think of.

Drivers are the best I have seen in any dual boot. It makes installing printers, devices, this, that and the other very smooth on both Ubuntu and Windows.

Bearing the above in mind, the keyboard is well spaced and not un-similar in feel to a Macbook pro Mid 2012 keyboard. Its a nice feel BUT it is a Windows/Ubuntu Layout, not Mac. Adjustment for me from Mac is not a big deal and I switch daily between then without issues. One thing though, the good driver config makes function (fn) keys possible and depending on what you are doing, very useful as a feature. If you accidentally lock your function (fn) key, ignore most of what you see online about deleting drivers and let the OS reinstall them. To unlock your fn key lock, which in essence driver (hardware) driven on either Ubuntu or Windows so you don't print the function keys (e.g. 4) in purple instead of the main key character (e.g. u) in white on the keyboard, just do the following:

1. Hold down Fn, Num Lk and Scr Lk at the same time
2. Then keep pressing on Fn and then press F11

This will unlock your function (Fn) lock keys, which is controlled by the drivers, not the O/s Windows, Ubuntu, etc.

So in summary, good customer service, good price, good outcome for a high spec machine which fulfilled my expectations. A smooth buying and setting up process that makes me recommend Tuxedo and will buy again (all thing been equal) from them into the future. If you are a Ubuntu fan like me, but like or need other OS like Windows, then its a good idea to check Tuxedo out as I can now say they deliver what you order! 5 Stars!