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Review summary

Created with AI, based on recent reviews

Evaluating 91 reviews, most reviewers were let down by their experience overall. Many customers found the service to be overpriced and experienced frequent buffering, making it difficult to use. People also expressed dissatisfaction with the removal of popular channels like ESPN, ABC, and Disney, often without prior warning, which significantly impacted their viewing options, especially for sports. Reviewers felt that the subscription costs were too high for the content provided, especially given the service interruptions and channel losses. A recurring issue was related to payment and billing, with customers reporting billing discrepancies and difficulties changing payment methods. Many also faced problems with free trials, leading to unexpected billing. The user experience was frequently criticized for poor interface design and navigation.

What people talk about most

Service

Clients share negative opinions on service, with many reviewers expressing significant dissatisfaction.... See more

Subscription

People report negative experiences with subscription, citing issues such as unexpected charges for free... See more

Price

Customers consistently express dissatisfaction with pricing, citing it as overpriced and a rip-off, with some... See more

Payment

Customers consistently note negative experiences with payment, frequently reporting issues such as multiple... See more

User experience

Reviewers highlight negative aspects of user experience, consistently describing the design and interface as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

It buffers all the time. I've called customer service multiple times and we've done all the things, clearing cache, reset router, deleting and re-downloading the app, verified internet bandwidth and s... See more

Rated 1 out of 5 stars

YouTubeTV is not giving credits even when they reduce service and take away tons of college football options! I bet their CEO is protecting their $$$$$ “bonus” so let customers keep paying for all cha... See more

Rated 1 out of 5 stars

Very hard to navigate not user friendly. Didn’t have abc or espn, shows that were supposed to record had a condensed version of what I had recorded. I went back to Hulu . Really strange that during th... See more

Rated 1 out of 5 stars

YouTube TV is decent however overpriced and overrated. Also, the billing department is horrible. No one is able to be contacted ever. I’ve tried changing the payment methods on this account and it alw... See more


1.3

Bad

TrustScore 1.5 out of 5

185 reviews

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1-star

No history of asking for reviews

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1.3

All reviews

(185)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

IMPOSSIBLE TO CANCEL

IMPOSSIBLE TO CANCEL. HAD TO CANCEL MY CREDIT CARD BECAUSE THEY REFUSED TO CANCEL THE SUBSCRIPTION. DO NOT GIVE YOUTUBE TV YOUR CC INFO.

26 February 2024
Unprompted review
Rated 1 out of 5 stars

Lousy service, illegal billing & no contact customer service

Despite cancelling 20 days into a 30 day trial, youtube charged $79.01 to my bank card. Instead of being able to call & discuss the issue, you tube offers no meaning- ful help or support that works. Numerous dead ends & loops that take you nowhere. I tried for hours just to send an email, start a chat or request a callback, to no avail. I was considering a move from cable to you tube, but after my experience, My advice is choose ANYTHING BUT you tube tv!!

11 February 2024
Unprompted review
Rated 1 out of 5 stars

NON-Responsive

Just looking at the ratings for YouTube.
Glad I did.
When you see that there is zero response to their reviews it says a whole lot about the company itself.

30 January 2024
Unprompted review
Rated 2 out of 5 stars

Robbed by a streaming service

Love the streaming service but account billing is horrible. My husband and I thought we signed up with family sharing and instead we had two accounts (based on our email). We were double billed for the same tv address for over a year and they will only refund three months. That is ROBBERY. We feel so taken advantaged of.

11 January 2024
Unprompted review
Rated 1 out of 5 stars

Do not trust this company

Do not trust this company. I will preface this review by saying I had already paid for Sunday football ticket that I will not get for the next three weeks. Last week I had massive fraud issues with my bank and had to shut down my accounts. Of course all of the debit cards were closed at that time. I am immediately ordered new debit cards with my new accounts. Because my debit cards had not been delivered to my home, I had no way to update the payment information with YouTube TV. The minute this became due they shut off my account. No Sunday football, which I already paid for. I tried calling and asking for Grace on the payment until my cards arrived. They absolutely refused. on top of it it is December 23, I am a single dad, and all of our Christmas shows were recorded on the application. So my kids have no TV and definitely not the recorded Christmas shows that we watch traditionally. Keep in mind, I contacted all of my other creditors and everybody was understanding of the situation. Stay far away from this company. DIRECTV has Internet TV options as well.

23 December 2023
Unprompted review
Rated 1 out of 5 stars

Customer service worse than the DMV

I have a cut and paste I can send anyone who wants to see it of the transcript conversation with their customer service. Long story short, they canceled my subscription without letting me know, then reinstated it the same day without the nfl red zone channel. They said they see that I had it before and had paid for it, but said my subscription was reinstated without it and the only way I could get the channel back was by paying for it as second time.

4 November 2023
Unprompted review
Rated 1 out of 5 stars

If you are not a football fan DO NOT get YouTube TV

I HATE YouTube TV and the ONLY reason I have it is because it is the only tv provider where I can get NFL Ticket. The app is extremely confusing to use. You know how sometimes you are watching a show but want to browse the guide to see what else is on at the same time? Well you can't do that with this app. It is extremely overpriced and if you have additions on your package, they are billed separately. I have to pay the $75 for my NFL Ticket ten days before I pay the $73 for my base package. Why not charge both in one transaction? I will only be using YouTube TV during football season, and then my subscription will be cancelled.

8 October 2023
Unprompted review
Rated 2 out of 5 stars

Good Day

Good Day: I Am Mr. Turner A Current Very Unsatisfied YouTube Live TV Services Customer. I Have Had The YouTube Live TV Services For Less Than Six (6) Months. I Have Experienced Continuing and Ongoing YouTube Live TV Services Issues With Buffering, The TV Picture Screen Freezing Up and Issues With Constantly Having To Restart and Reset The YouTube Live TV Services App On My TV. Unfortunately The Several Times That I Reached Out To The YouTube Live TV Services To Report The Above Issues and To Request Assistance, The YouTube Live TV Services Never Replied Back To Me In Relation To The Issues Outlined and Noted Above. It Is Of Note That The Above YouTube Live TV Services Are Pre-Paid Services Paid For By The Customer. After Finally Being Fed Up With The Above Continuing and Ongoing Issues Of Receiving Poor and Unsatisfactory YouTube Live TV Services and The Issue Of The YouTube Live TV Services Never Replying Back To The Customer When Reaching Out For Assistance In Relation To The Above Continuing and Ongoing Issues Of Receiving Poor and Unsatisfactory YouTube Live TV Services. When I Requested A Customer Refund For My Last and Final Month Of Poor and Unsatisfactory YouTube Live TV Services, The Request Was DENIED. I Am Very Patient and Easy To Deal With and Easy To Communicate With. All I Wanted To Receive Was A Satisfactory YouTube Live TV Monthly Services That I Pre-Paid For In Advance and To Be Treated As A Valued YouTube Live TV Services Customer. I Am Hopeful That I Will Find A Live TV Streaming Service That Will Provide Me With The Excellent Live TV Streaming Services and Treat Me As A Valued Customer For Which I Never Experienced With The YouTube Live TV Services. I Am Currently On Disability and Spent A Great Amount Of Time Inside Of My Residence. With That Being Said, My Relationship With My HEAVENLY FATHER, The Most High, Along With My Live TV Streaming Services Is What Really Keeps Me Going On A Daily Basis. Again, I Am Hopeful That Once This YouTube Live TV Services Billing Period Month Is Over With I Can Finally Find An Excellent Live TV Streaming Service That Will Treat Me As A Valued Customer. Thanks. GOD BLESS and May Our HEAVENLY, The Most High GOD, Continue To Be With You. Mr. Turner.

4 July 2023
Unprompted review
Rated 1 out of 5 stars

STAY AWAY !!!

Easy to set up on your smart tv. Nearly impossible to figure out how to cancel service. Stay away from this ripoff company. It should be as easy to cancel as start a new service. I will NEVER use youtubetv again

16 June 2023
Unprompted review
Rated 2 out of 5 stars

YouTube TV is for tech savvy people - no customer service.

I have youtube tv and it works quite well, but my mom has it and she can't get it to work on one of her tvs. If you are not tech savvy I recommend that you go with another service. She has a new Sony tv and we were using a Roku usb stick. It used to work but now we have been stuck on an endless loop of a requirement to go through a trial period. She has had a paying account for a while and both of her tvs used to work. There is no customer service that works.

4 May 2023
Unprompted review
Rated 1 out of 5 stars

Torture TV

It's as if....YouTube TV never watched Netflix.

By that I mean, after all the time streaming services have been a thing, they STILL...mess it up. And bad.

Poor User face / mechanics overall

Think you're gonna watch a 45 min show? WRONG-O! Try 2 hrs with all the bloody COMMERCIALS!!

And if you think you're gonna fast-forward to where you left off without watching the 3 minute commercials...again...bc you just watched them at the start.....THINK AGAIN!

It is literally torture...at every turn. It's not relaxing. It's not fun. It's torture.

That is all.

Overpriced torture.

Pay less for your pain.

11 May 2023
Unprompted review
Rated 1 out of 5 stars

Honestly didn’t sign up for youtube tv

Honestly didn’t sign up for youtube tv, my son did. I canceled it and was told I will be getting a refund. Didn’t know a refund can take up to 60 days/ 2 months but took the money out my account instantly which is crazy.

28 April 2023
Unprompted review

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