I ordered 3 different times, and each time was flawless. TVapes reputation online is not the best, but they had a killer 4/20 deal so I decided to try them out instead of listening to reviews. I am so... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had an issue with a defective e-rig. After some correspondence, customer service worked with me to receive a brand new unit. In my opinion, Tvape is a very reputable company.
Fantastic Yes a company that actually cares! friendly smart efficient accommodating. Listens and knows what you want before you ask!! very in tune with the customer. Thank you very much Lisa you are... See more
Tvape is my new go to for hardware. I recently ordered a product by mistake and wanted to return said product for a refund or credit. I totally messed up! But, after emailing customer service, I got a... See more
Company details
The TVape Advantage: Selection, Support, and Quality
Written by the company
- At TVape, we make it easy to find the perfect vaporizer with a wide range of devices from all the major brands—Zeus, Puffco, Utillian, Tronian, PAX, and more. Whether you’re just starting out or a seasoned enthusiast, our team is here to guide you before, during, and after your purchase, helping you choose the right device and accessories. We back every product with easy returns, reliable warranties, and responsive technical support, so you can shop with confidence. Our competitive pricing, price-matching policy, and dedication to quality make Tvape the go-to destination for vaporizer hardware. TVape – premium hardware, trusted brands, expert guidance, and an experience built around you.
Contact info
10013 Busey Rd, 43110, Canal Winchester, United States
- 855-234-8273
- cs@tvape.com
- tvape.com
4.6
Excellent
1K reviews
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very easy to order and wonderful…
Very easy to order and wonderful product to use. Shipping took a long time but that wasn't Tvape's fault.
Recommend for all your vaping need's
Happy customer from Australia.
7 March 2026
Once my order went through I was so…
Once my order went through I was so happy marvi was able make it happen. She is a great trouble shooter, thanks
6 April 2026
Unprompted review
always my first choice for herb vaping…
always my first choice for herb vaping always have good service Marvi give good follow-up and service
6 April 2026
Unprompted review
Great company. Marvi’s amazing!
Been dealing with them for years. Always a quick and positive experience. I’d highly recommend!
This time around I had the pleasure of dealing with Marvi. Not only did they offer me multiple great options based on my price point, they were just as excited for my new purchase as I was. It’s nice to support someone who’s proud of the products they sell. I placed my order yesterday, and today I already had status updates and an estimated shipping/receiving date. Thanks Marvi!!
5 April 2026
Unprompted review
Thanks Marvi
Thanks to Marvi who made my experience a lot easier and helped me get the deal I was looking for
6 April 2026
Unprompted review
Got all the info i need thank you for…
Got all the info i need thank you for the excellent customer service
6 April 2026
Unprompted review
You get 4 hits on a fully charged…
You get 4 hits on a fully charged battery!! Then you have to recharge. Horrible
27 March 2026
Reply from TVAPE
Dear Peter,
Thank you for your feedback. We’re very sorry to hear about your experience with the battery performance—that’s certainly not the level of quality we aim to provide.
We have reached out to you directly under ticket number **216423** so we can assist you further and properly assess the battery performance of your unit. Our goal is to ensure everything is functioning as it should and to resolve this issue to your satisfaction.
Please feel free to respond to our message, and we’ll be more than happy to make this right for you.
Kind regards,
TVape Team
Fast delivery and great price.
27 March 2026
Marv was able to help me right away so…
Marv was able to help me right away so it was very easy to find the information I needed.
5 April 2026
Unprompted review
I don’t see what the difference is between the core 2.1
I don’t see what the difference is between the replacement for the 2.1 and the Utilitian.
Other than the $20 difference in price I can distinguish absolutely no difference between the two.
25 March 2026
Fast shipping and great prices
Fast shipping and great prices. Looking to buy another Yocan vaporizer from Tvape.
24 March 2026
Cancelled my order for no issue on my…
Cancelled my order for no issue on my end. The 15$ giftcard that was applied to the order was never rectified despite my messages sent. I did not reorder because of this…
9 March 2026
Reply from TVAPE
Dear Patrick
Thank you for your feedback.
We would like to clarify that, as shared with you in our previous email correspondence, your order was canceled due to an issue identified during the review process. Once this matter was resolved, we confirmed that you were able to place orders with us again.
Regarding the $15 gift card, we also informed you on March 30th that it had been successfully reissued and is available for use. You can apply it as usual when placing a new order while logged into your account.
We truly value your time and your business, and we hope this helps clarify the situation. If you experience any issues using the gift card or placing a new order, please don’t hesitate to reach out to us directly—we’ll be happy to assist you right away.
Kind regards,
TVape Team
Customer service and knowledge super of best I've had online shopping
My customers service experience was amazing because Najat K my rep. replied swiftly and with accurate information and also resolved my issue. I would highly recommend and continue shopping with TVape because of this experience thank you.
1 April 2026
Unprompted review
Gold standard customer service!
What can I say? This has to have been the best customer service that I've experienced in a very long time. Lisa the customer service agent was very responsive to my questions and requests. Highly trustworthy company with great products and awesome customer service. Highly recommended!
2 April 2026
Unprompted review
Lisa was great helped me with my…
Lisa was great helped me with my purchase and was super easy
2 April 2026
Unprompted review
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