TV Player is terrible on the fire stick, live streaming stutters, or halfway through a program stops streaming. Or even worse suddenly stops mid stream and asks if you are still watching. Channel... See more
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It has been weeks now since I was able to watch anything through tvplayer, it no longer even plays clunkily it just doesn't work (on several amazon fire sticks). I keep returning to it optimistically... See more
Company replied
The so called support is non existent, apart from standard responses and 'we cannot replicate your problem here'. We pay £6.99 for an app that returns an 'Unidentified error' message. We have cleared... See more
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When it works it's good. Unfortunately it hardly ever loads properly (on firestick). It takes about 3 tries....after hanging. Literally takes 3-4 minutes to get working. I used to pay for it but stop... See more
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Company details
Information provided by various external sources
Watch UK television on TVPlayer and access 25+ channels across loads of devices (laptop, iOS and Android mobiles and tablets, Apple TV, Amazon Fire TV and more). Access live TV channels and our selection of 7-day catch-up to take around the house or on the go! Be inspired by our vast library of documentaries, on-demand for Premium customers.
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1.1
Bad
897 reviews
Hasn’t replied to negative reviews
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Very buggy
Very buggy. Frequently crashes and TV guide doesn't work so you can never see what's on.
Unfortunately don't have an ariel so this is the only option I can find to watch live tv
14 April 2020
Unprompted review
Reply from TVPlayer
Hi Andy Lee,
Many thanks for the review.
We are really sorry for the problems you are experiencing. Our app is due a significant upgrade shortly which will resolve these issues.
For any assistance please contact our support https://support.tvplayer.com/hc/en-us/requests/new.
We will be delighted to help you. TVPLAYER Customer Team.
This would be a great app
This would be a great app , if only it worked properly.
Constantly freezes , buffers , drops out and crashes.
Makes you go through the exhausting login procedure over and over again.
Why can't you fix it TV Player???
13 April 2020
Unprompted review
Reply from TVPlayer
Hi Andrew Mackenzie,
Many thanks for the review. We’re very sorry that you are having a technical problem. It may be worth checking our Help Centre for any known technical issues. Please go to www.support.tvplayer.com or contact us directly here https://support.tvplayer.com/hc/en-us/requests/new
think its already been said
think its already been said, pile of rubbish
12 April 2020
Unprompted review
Reply from TVPlayer
Hi John Osborne,
Thanks for the review.
Really sorry you are disappointed by our app.
Could you please tell us why you dislike it by sending an email to our suppor at https://support.tvplayer.com/hc/en-us/requests/new?
We will be delighted to help you. TVPLAYER Customer Team.
When it works it's good...but mostly it doesnt
When it works it's good. Unfortunately it hardly ever loads properly (on firestick). It takes about 3 tries....after hanging. Literally takes 3-4 minutes to get working. I used to pay for it but stop a couple of months ago. Now I'm stopping altogether given schedules don't appear for most channels. I'm looking forward to a copy and paste response from them. That's not acceptable. People want then to acknowledge they have problems with some reasoning and what they are doing to alleviate them.
12 April 2020
Unprompted review
Reply from TVPlayer
Hi Andrew P,
Many thanks for the review.
We are really sorry for the problems you are experiencing. Our app is due a significant upgrade shortly which will resolve these issues.
For any assistance please contact our support https://support.tvplayer.com/hc/en-us/requests/new.
We will be delighted to help you. TVPLAYER Customer Team.
Rubbish TV guide/schedule
For a free APP this is pretty good. It seems to work more fluidly when your Firestick is super clean BUT why o why is it constantly missing the schedule list? ITV, C4, 5, BBC4, Quest, Dmax, Discovery and so on and so on there is ZERO program information SO FRUSTRATING. I've done and factory reset on firestick, re-downloaded TVPlayer etc and still no change
11 April 2020
Unprompted review
Reply from TVPlayer
Hi Gareth Brown,
Thanks for the review.
We are really sorry for the problems you are experiencing. Our app is due a significant upgrade shortly which will resolve these issues.
For any assistance please contact our support https://support.tvplayer.com/hc/en-us/requests/new.
We will be delighted to help you. TVPLAYER Customer Team.
Shambles.
Disgraceful, I’ve been subscribed to this for at least 18 months, now today I’m being asked to subscribe again to watch selected channels. My subscription is live and up to date. Theft.
7 April 2020
Unprompted review
Reply from TVPlayer
Hi Gary - Thanks for the review. If you are having a problem with the app then our Support team is here to help. If you've not done so already then you can get in touch here https://support.tvplayer.com/hc/en-us/requests/new
You may also find the following Help Centre article useful.
https://support.tvplayer.com/hc/en-us/articles/360020843152-KNOWN-ISSUE-Apple-Subscription-not-recognised
Best wishes
The TVPlayer Team
Absolutely useless
Absolutely useless, and even worse since the update! Constant freezing and dropping out but now, since updated version, can't even get access most of the time. Most frustrating app ....ever!
3 April 2020
Unprompted review
Reply from TVPlayer
Hi Jay,
Many thanks for the review. We are very sorry that you are having a technical problem. It may be worth checking our Help Centre for any known technical issues. Please go to support.tvplayer.com or contact us directly here https://support.tvplayer.com/hc/en-us/requests/new.
TVPLAYER Customer Team.
Reply from TVPlayer
Hi Mark,
Thanks for the feedback.
We are really sorry for any issue you have encountered.
Please could you contact us directly and report this: https://support.tvplayer.com/hc/en-us/requests/new?
TVPLAYER Customer Team.
Paid for on demand
Paid for the plus service but when you go to on demand it does work money taken for nothing. Using nvidia shield
31 March 2020
Unprompted review
Reply from TVPlayer
Hi The Neat,
thank you for the review.
We are really sorry that our app did not meet your expectation.
Would you mind sendind an email to our support to deeply describe what you do not like at https://support.tvplayer.com/hc/en-us/requests/new?
TVPLAYER Customer Team.
tv player - below average
not a very good app , made even worse since the update.. by having to log in every time you load it , also side bar menu hops back to bbc1 meaning a lot of scroling ,also missing "on next" which was on the older version also has moments of freezing or not loading at all , pop up pestering to subscribe is annoying, personally its taken a step backwards
29 March 2020
Unprompted review
Reply from TVPlayer
Hi Mark,
thank you for the review.
We are sorry for issues you have encountered.
We work very hard to improve our app that this incident no longer happens.
It may be worth checking our Help Centre for any known technical issues. Please go to www.support.tvplayer.com or contact us directly here https://support.tvplayer.com/hc/en-us/requests/new.
TVPLAYER Customer Team.
TvPlayer Xbox One App Review
Xbox One App Review:
The whole app works perfectly fine, a great alternative to freeview/live tv for a house without an aerial, great picture quality and audio on the live steaming service.
There are free channels (BBC1, BBC2, ITV, Channel 4, Channel 5 and more) and there is a subscription with a handful of paid channels (History, Discovery, TLC, Lifetime HD and more) and an on demand feature for those paid channels too.
Overall a great app I would recommend for anyone who struggles with no aerial/ bad aerial reception and would like to watch a selection of freeview channels live on their Xbox One.
Great customer service too, I had a problem with the app (ITV did not stream at first) and it was sorted out extremely quickly via the TVPlayer support team
If you run the app on the Xbox One make sure you email the TVPlayer support team with your postcode to ensure every channel runs correctly or go through their help centre web page
27 March 2020
Unprompted review
Reply from TVPlayer
Hi Alex,
Thank you for your feedback and for your encouraging rating.
We are really glad to see you are satisfied and we are delighted to have been able to help you. Do not hesitate to contact our support if you have any question.
TVPLAYER Customer Team.
Can’t watch on demand on Fire Stick
Can’t watch on demand on Fire Stick. Waste of my time really and waste of a free trial that won’t turn into a paid subscription sorry!
27 March 2020
Unprompted review
Reply from TVPlayer
Hi Mel,
Thank you for the review.
We are really sorry for the delay, unfortunately the update has not been released yet on the Amazon Firestick app.
We are working hard to get the app updated. In the meantime, this service is available on our other devices, Apple TV, Chromecast, iOS, Android and tvplayer.com.
If you need more information, please contact our support at https://support.tvplayer.com/hc/en-us/requests/new. We will be delighted to assist you.
TVPLAYER Customer Team.
Fire stick app still not working
Fire stick app still not working - their support has says update will be released this week for 2 weeks now
27 March 2020
Unprompted review
Reply from TVPlayer
Hi Adrian,
Thank you for the review. We are sorry for the inconvenience caused. The update has not been released yet on the Amazon Firestick app. We are working hard to get the app updated. In the meantime, this service is available on our other devices, Apple TV, Chromecast, iOS, Android and tvplayer.com.
If you need more information, please contact our support at https://support.tvplayer.com/hc/en-us/requests/new. We will be delighted to assist you.
TVPLAYER Customer Team.
Can't get catch up at all
26 March 2020
Unprompted review
Reply from TVPlayer
Hi Michael- Many thanks for the review. Our on-demand and catch-up service is currently unavailable on the Amazon Firestick app. We are working hard to get the app updated. In the meantime, this service is available on our other devices, Apple TV, Chromecast, iOS, Android and tvplayer.com
Best wishes,
The TVPlayer Team
Crap since the last update
Crap since the last update
On apple tv box, ruined the ease of navigation.. prompted to log in virtually everytime... double sound streams playing at once ... looses picture/freezing frequently ... just broken... developers should be shot for breaking what was a good app
23 March 2020
Unprompted review
Reply from TVPlayer
Hi - Many thanks for the review. We’re very sorry that you are having a technical problem. It may be worth checking our Help Centre for any known technical issues. Please go to www.support.tvplayer.com or contact us directly here https://support.tvplayer.com/hc/en-us/requests/new
The app promised over 40 free to view…
The app promised over 40 free to view channels so I took the bait and installed it. To find that of the 40 channels displayed on my screen over half are coming up saying my plan does not cover it. About 9 will actually work. So even free to view channels you could get on freesat or freeview do not come up. Promptyly u installed this rubbish app
21 March 2020
Unprompted review
Reply from TVPlayer
Hi Jennifer - Thanks for the review. We’re very sorry to read your feedback and will pass this onto the Product Team. Our website states "Over 40 free to air and premium channels available". 13 of the channels are Premium channels which leave plenty of free-to-air channels.
Terrible app
Terrible app
Constantly having to log in
Channels freeze, jump, lose sound, or completely switch off
I have never used such an awful TV player in my life
Thanks a lot apple for lumbering us with this...
18 March 2020
Unprompted review
Reply from TVPlayer
Hi Stephen - Many thanks for the review. We’re very sorry that you are having a technical problem. It may be worth checking our Help Centre for any known technical issues. Please go to support.tvplayer.com or contact us directly here https://support.tvplayer.com/hc/en-us/requests/new
Frustratingly poor
For some reason lately you have to sign in EVERY time - what a pain - mainly because once you have signed it nothing actually works. I refuse to subscribe just to watch TV live whilst working on my PC - be cheaper and more reliable to just buy a cheap small screen TV. Well outdated against all other free models available.
17 March 2020
Unprompted review
Reply from TVPlayer
Hi Vicki - Many thanks for the review. We’re very sorry that you are having a technical problem. Please could you contact us directly and report this: https://support.tvplayer.com/hc/en-us/requests/new
Best wishes
The TVPlayer Team
This outfit were poor in the past
This outfit were poor in the past, now they are useless. One cannot watch any channel.All channels seem to be loading all the time.Sorry this is not quite accurate. One channel had sound but no picture. The reviews are 24% excellent -the last was as long ago as January- against 50% bad and poor -the last a couple of days ago. These numbers tell us a lot.If they carry on like this it will be a matter of time before they fold up.
14 March 2020
Unprompted review
I never had a problem until recently
I never had a problem until recently! I have to constantly sign in and it’s driving me mad!! I’ve emailed but have had no response.
5 March 2020
Unprompted review
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