Thames Valley Window Company Reviews 600

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Easy to deal with, good communication, very good quality products and installation work was equally excellent and of a high standard, arrived on time and listened and fixed any problem raised. We enco... See more

Company replied

Rated 5 out of 5 stars

We recently purchased windows, doors, and bi-folds from Thames Valley Windows and couldn’t be happier with the experience. The quality of the products is excellent and everything was handled smoothly... See more

Company replied

Rated 5 out of 5 stars

Sean, our design consultant listened attentively to what we were looking for and was able to give us honest, clear advice and guidance, to enable us to make an informed decision that met our needs. W... See more

Company replied

Rated 5 out of 5 stars

Thanks for the photos! Delighted with our new windows. Changing the design slightly as suggested has really brought the two different styles of our home together, wish we had thought of this soone... See more

Company replied

Company details

  1. #7 of 46 best companies in Double Glazing Installer
  2. #9 of 60 best companies in Door shop
  3. #4 of 39 best companies in PVC windows supplier
  4. #5 of 39 best companies in Window supplier

Written by the company

Thames Valley Windows is a trusted glazing and design specialist with over 42 years of experience improving homes across Berkshire, Buckinghamshire, Hampshire, Oxfordshire, Surrey, West Sussex, London and beyond. Trusted by more than 37,000 customers, we pride ourselves on delivering exceptional quality, expert craftsmanship, and outstanding customer service on every project. We understand that choosing new windows, doors, or glazed structures can feel overwhelming. With so many styles, materials, and colours available, it’s important to make the right choice for your home. That’s where we come in. Our experienced specialists guide you every step of the way, helping you find the perfect solution, whether it’s uPVC, aluminium, or timber alternative, in both contemporary and traditional designs. We’re not as expensive as you might think; we’re also committed to offering real value, and we offer a price-match guarantee on any like-for-like quote, so you can be confident you’re getting both quality and value. Our credentials reflect our commitment to excellence. We hold ISO 9001 certification and are one of only a select number of companies in the UK to be awarded the BSI Kitemark for window and door installation. We take the stress out of improving your home, delivering high standards, trusted expertise, and results you’ll love.


Contact info

4.9

Excellent

TrustScore 5 out of 5

600 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Surpised your meeting wasnt about disolving with customer service like that.

Walked in to speak with someone, was spotted by staff looking around for someone to talk to but was ignored multiple times, i eventually managed to ask someone if anyone was working that I could talk to and was met by "I dont know, im in a meeting" at which point i walked out and will take my business elsewhere, shocking customer service. Will never return or recommend.

12 April 2022
Unprompted review
Thames Valley Window Company logo

Reply from Thames Valley Window Company

Dear Simon,

We apologise; we were busy at the time you chose to visit, but with no appointment, we did not have immediate resources available to assist.

Our website does say we are open by appointment only, as do the signs at the showroom. Our designer did speak with you and mentioned you could speak with the reception upstairs, but as you left without giving any details, we could not follow up.

We strive to deliver exceptional service to all of our customers, and we are very sorry we have fallen short on this occasion.

Best wishes
Thames Valley Windows

Rated 5 out of 5 stars

Great job with fitting of new windows

Great job with fitting of new windows, bifold doors, front door and lantern. The whole process from selecting in the showroom, admin follow through and fitting went well and we are delighted with the result. We selected TVW on recommendation and we wouldn't hesitate to recommend to others. Thank you for making our house look good and draft free!

18 March 2022
Thames Valley Window Company logo

Reply from Thames Valley Window Company

Thanks for your fantastic review. I will pass your comments onto the team.

Rated 4 out of 5 stars

Good quality and installed on time

Very happy with the quality of the Windows and installation. Only problem was that I asked them if I could change the handles several times in the process and I kept getting fibbed off and it was never done.

18 March 2022
Thames Valley Window Company logo

Reply from Thames Valley Window Company

Dear Mr Donahue

Thank you for taking the time to write your review. We apologise for the issues you have experienced regarding changing your handles.

We take all feedback very seriously and have reviewed your installation and email communication with our installation manager to see where we can improve.

With the current situation and reduced workforce over the last few months, it would appear that your request has slipped through our system.

Our installation manager processed an order for the replacement handles this week, and when they arrive, we will be in contact to arrange a date to change at no additional cost?

We are pleased to hear that you are happy with the overall look and installation of the windows, and thank you for your patience.

Best wishes
Thames Valley Windows

Rated 5 out of 5 stars

Pirnar door fitted well

Pirnar door fitted well by Guy and Wayne is secure and soundproof.

18 March 2022
Thames Valley Window Company logo

Reply from Thames Valley Window Company

Thanks for your kind words which I have passed onto the team.

Rated 5 out of 5 stars

I had to wait some months for the…

I had to wait some months for the installation of my glass door with side window but when it was installed I realised it was well worth the wait. The strong wood frames and window look very smart and cannot be faulted and the workmanship is first class. I would have no hesitation in recommending the service.

15 March 2022
Thames Valley Window Company logo

Reply from Thames Valley Window Company

Thank you for your patience and fabulous review I will pass your comments onto our team

Rated 5 out of 5 stars

A second beautiful job

TVW fitted a large bow window for me to match my existing windows. I chose them because years ago they fitted a conservatory having improved on my design and I have been extremely pleased with it. The window was well up to their previous work and I would thoroughly recommend them.

15 March 2022
Thames Valley Window Company logo

Reply from Thames Valley Window Company

Thanks for your lovely review.I will pass your comments onto the team.

Rated 5 out of 5 stars

Another good job!

This is the second installation carried out by TVW at our house, and we're happy to say it went just as well as the first.
The installation team worked very hard, and were very good at listening to our requirements in terms of which order the windows should be replaced, which they accommodated without fuss.
The fit and finish is excellent throughout, and the quality of the product is also excellent. Although you can never say that this process would not be disruptive in some ways, it was certainly much better than we had expected. All was left clean and tidy afterwards. A first class service from design to installation from all at TVW, and extremely good value too. We have no hesitation in recommending them.

23 February 2022
Thames Valley Window Company logo

Reply from Thames Valley Window Company

Thanks for your glowing review. I will pass your comments onto the team.

Rated 5 out of 5 stars

A wonderful service

A wonderful service all windows and doors were replace with new units. Form initial meeting to installation and aftercare the teams involved cold not b faulted. I would recommend TVW to anybody seeking to replace their old windows etc.

17 February 2022
Thames Valley Window Company logo

Reply from Thames Valley Window Company

Thanks for your wonderful review. I will pass your comments onto the team.

Rated 5 out of 5 stars

We had new windows and three sets of…

We had new windows and three sets of sliding doors from TVW. Visiting the showroom enabled us to see the quality of the doors and windows. The whole process was well managed and we had the continuity of an account manager to ensure everything went smoothly. Everything was fitted witin the promised timeline and we are really pleased with the results. I can highly recoomend.

13 February 2022
Unprompted review
Thames Valley Window Company logo

Reply from Thames Valley Window Company

Thanks for your lovely review Caroline.I will pass your comments onto the team

Rated 5 out of 5 stars

From a fantastic salesman to a great…

From a fantastic salesman to a great installation and excellent communications in between, I’m absolutely delighted with my new door & wouldn't hesitate to recommend Thames Valley Windows.
No pressure, lovely people!!

11 January 2022
Thames Valley Window Company logo

Reply from Thames Valley Window Company

Thanks for your glowing review. I will pass your comments onto the team.

Rated 5 out of 5 stars

We are delighted with our new door and…

We are delighted with our new door and window. All members of the team were incredibly helpful from start to finish. We would not hesitate to recommend the Thames Valley Window Company.

10 January 2022
Thames Valley Window Company logo

Reply from Thames Valley Window Company

Thanks for your kind words which I have passed onto the team.

Rated 5 out of 5 stars

A good job

Worked hard in adverse weather to complete the job, very pleased with work

9 January 2022
Thames Valley Window Company logo

Reply from Thames Valley Window Company

Thanks for your lovely review. I will pass your comments onto the team.

Rated 5 out of 5 stars

Repair needed to a hinge of our 6 fold…

Repair needed to a hinge of our 6 fold opening windows Contacting Thames valley Windows was easy. Sending pictures and a verbal description enabled the spare parts to be ordered straight away. I was kept informed by email at all times Although there was a few weeks wait for the service visit the engineer arrived on time and swiftly got the job done with no fuss or bother. Excellent. Would highly recommend

7 January 2022
Thames Valley Window Company logo

Reply from Thames Valley Window Company

Thanks for your lovely review.I will pass your comments onto the team

Rated 5 out of 5 stars

Great family run and owned business - super high quality and great service

We had a really great experience with Thames Valley Windows. They are a family run and owned company and it really shows. Very thorough survey to make sure that everything was going to go smoothly. Really good communications about when our windows would be available, and planning ahead to the installation. The installation itself was so clean - not a speck of anything left, and other than the fact that they were brand spanking new, you couldn't tell that the windows had just been put in and old ones ripped out.

6 January 2022
Unprompted review
Thames Valley Window Company logo

Reply from Thames Valley Window Company

Thanks for your glowing review. I will pass your comments onto the team.

Rated 5 out of 5 stars

Excellent profesional service by…

Excellent professional service by experienced and understanding installers.
Two extremely large gallery windows were removed and replaced in a very old 150 year house.

13 December 2021
Thames Valley Window Company logo

Reply from Thames Valley Window Company


Thanks Mr Singleton for your kind words which I have passed onto the team.

Rated 5 out of 5 stars

The whole experience of working with…

The whole experience of working with Thames Valley Windows was excellent. The workers who fitted our windows were thorough, thoughtful and respectful.
They did a really good job. Big thank you.

6 December 2021
Thames Valley Window Company logo

Reply from Thames Valley Window Company

Thanks for your glowing review. I will pass your comments onto the team.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look