Very professional service, from the sales (thanks, Sam!) initial approach through to the surveyor and then the lovely fitters Ricky and Darren. Plus the admin/ management ladies int the office. Thank... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Team Ricky and Darren arrived early and did a first rate job. They were in uniform the work was very good and they ensured everything was cleaned up before they departed, one pain was missing but a... See more
Wow..what fantastic service. We had several windows fitted in 2024 and have been very happy with them, but yesterday one of the window locks broke and we were unable to close a large downstairs window... See more
Company replied
Appointment time made for a respectable time, and kept to. Reallu good choice of products. Great technology to show how my door would look on my house. Good price. Delivery agreed to my convenience.... See more
Company replied
Company details
Written by the company
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Contact info
Woodside Road 15, SN3 4WA, Swindon, United Kingdom
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4.5
Excellent
871 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dan and Brian was amazing
Dan and Brian was amazing, very friendly and kind and professional! Fast and efficient! Great work very happy.
29 October 2025
Unprompted review
Reply from TWC Home Improvements
Hi Sasha,
Thank you for your fantastic review! We’re so pleased to hear that Dan and Brian made such a great impression — friendly, professional, and efficient is exactly what we aim for on every installation. We’ll be sure to pass your kind words on to them both.
Kind regards,
Joseph Heaton, Director
New Window & Front Door
Valdi was very professional, explained everything in detail and left all areas clean.
We are very happy with the install.
Thank You very much.
23 October 2025
Unprompted review
Reply from TWC Home Improvements
Thank you, Humberto, for your kind words. We’re delighted to hear you’re happy with your new window and front door. Valdi will be so pleased with your feedback – professionalism and care are exactly what we aim for on every installation.
Kind regards,
Joseph Heaton, Director
Nuisance callers
I have just received an unwanted phone call from this company's sales team.
Many years ago I made the mistake of having some work done by them. It was very expensive, and of such poor quality that I have had to have it entirely re-done. The workmen left a mess of scaffolding poles in my back yard and a neighbouring car park, and had to be repeatedly nagged to remove most of them. They continued to be a nuisance with pushy sales people contacting me at intervals, and also pestering my neighbours. I instructed them never to contact me again, and to delete my data from their systems. Clearly they have not done so, despite their assurance that they would.
21 October 2025
Unprompted review
Reply from TWC Home Improvements
Dear John,
Thank you for your email and for sharing your concerns through both your Google and Trustpilot reviews. We are truly sorry for the experience you’ve had and the upset our contact has caused you.
As confirmed in our email response, we are taking immediate steps to permanently remove your details from our systems in line with GDPR requirements. We will also place your information on a suppression list to ensure that no further contact is made.
We regret that this was not handled correctly in the past and fully understand your frustration. Please accept our sincere apologies.
Kind regards,
Joseph Heaton
Director, TWC Home Improvements
Avoid this Company
Shoddy workmanship, ill fitting windows, measured wrong on 3 occasions, scratched windows, rubber seals falling off when fitted. Most windows have no sealant, shocking service temporary doors fitted. It’s October, this has been an ongoing saga since August. Do not use this cowboy company, use someone that actually knows what they are doing.
21 October 2025
Unprompted review
Reply from TWC Home Improvements
Hi Navada,
We’re really sorry to read your review, and also a little confused, as we have so many checks in place to prevent situations like this. On the rare occasion something does go wrong, we have several steps in our process to make sure it’s picked up and resolved quickly.
We’d really like the chance to understand exactly what’s happened in your case so we can put things right straight away. Please contact me directly at joseph@twcframes.co.uk You’re fully covered by our 20-year guarantee, and we want to ensure you’re completely happy with the finished result.
Kind regards,
Joseph Heaton, Director
TWC Home Improvements
Doors Upgrade
Your engineer carried out the installation of the two new exterior doors with little incursion into our daily lives. He was fast, efficient and friendly. He cleaned up all the mess made in doing the job. When finished the transformation to out house was immense. With many thanks to TWC.
20 October 2025
Unprompted review
Reply from TWC Home Improvements
Hi Roger,
Thank you for sharing your experience. It’s wonderful to hear that the installation of your new doors went so smoothly and made such a big difference to your home. We’re especially pleased you found our installer efficient, friendly, and tidy – that’s exactly the standard we aim for.
We really appreciate your kind words and look forward to helping you again in the future.
Kind regards,
Joseph Heaton, Director
TWC Home Improvements
Really happy with the work
Really happy with the work. Not just Valdi, who was quick, professional and very tidy, but also the people in the office and the sales team. Very friendly, helpful and knowledgeable with a great focus on helping the customer.
7 October 2025
Unprompted review
Reply from TWC Home Improvements
Hi Jason,
Thank you so much for your fantastic feedback. We’re delighted to hear how pleased you are with the whole experience – from your first contact with our sales and office team, right through to Valdi’s professional installation. We work hard to make every stage as smooth and friendly as possible, so it’s brilliant to know that came across.
We really appreciate you choosing TWC and hope you enjoy the improvements for many years to come.
Kind regards,
Joseph Heaton, Director
Requested a quote from TWC and had a…
Requested a quote from TWC and had a visit from Steve, really friendly and no hard sell. Great first impressions for future business.
18 October 2025
Unprompted review
Reply from TWC Home Improvements
Thank you for your review. We’re delighted to hear that Steve made such a positive impression and that you experienced a friendly, no-pressure consultation. We really value your feedback and look forward to working with you in the future.
Kind regards,
Joseph Heaton, Director
Windows are amazing🥰
29 September 2025
Unprompted review
Reply from TWC Home Improvements
Hi Prema,
Thank you for your lovely review! We’re so pleased to hear you’re delighted with your new windows 🥰. Enjoy the difference they make to your home, and thank you for choosing TWC.
Kind regards,
Joseph Heaton, Director
Conservatory replacement roofing
Excellent work with replacement of old glass conservatory roof for new lightweight roofing. John and Simon were both very professional and courteous. Highly recommended.
16 October 2025
Unprompted review
Reply from TWC Home Improvements
Hi D Tomboline,
Thank you for your kind feedback. We’re delighted you’re so pleased with your new lightweight conservatory roof. John and Simon will be thrilled to know you valued their professionalism and courtesy. We truly appreciate your recommendation and are glad you chose TWC.
Kind regards,
Joseph Heaton, Director
First Class Operation.
The installers arrived promptly and they worked solidly to be as inconvenient as possible. all in all they did a first class job as quickly and efficiently as possible.
22 September 2025
Unprompted review
Reply from TWC Home Improvements
Thank you, Barry, for sharing your feedback. It’s great to hear that our installers arrived promptly and carried out the work efficiently, with as little disruption as possible. We’re delighted you’re pleased with the finished result and really appreciate you recognising the team’s efforts.
Kind regards,
Joseph Heaton, Director
Tilt and Turn window
Mark came on his own to fit my mothers window and was very polite.
I am very delighted with the quality and installation of her new Tilt and Turn window. It Makes the room much Brighter.
Thank you Twc
10 October 2025
Unprompted review
Reply from TWC Home Improvements
Dear Tony,
Thank you for your kind review. We’re so pleased to hear that you and your mother are delighted with the new tilt and turn window, and that it has made such a positive difference to her room.
It’s also great to hear that Mark looked after you so well – we’ll be sure to pass on your feedback to him.
We truly appreciate you choosing TWC and hope your mother enjoys the brighter space for many years to come.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
First class
From the first point of contact to ordering and installation it was a very smooth experience.
Installation day ran perfectly and both men were very clean and tidy. The 20 year warranty is also a market leader
18 September 2025
Unprompted review
Reply from TWC Home Improvements
Dear Paul,
Thank you for taking the time to leave such a wonderful review. I’m delighted to hear that everything went smoothly from first contact through to installation, and that our fitting team impressed you with their tidy workmanship.
We’re also proud to offer our industry-leading 20-year guarantee, so it’s great to know this gave you added peace of mind.
We truly appreciate your feedback and your recommendation.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
Excellent service throughout and Valdi…
Excellent service throughout and Valdi fitted my replacement window with care, precision and cleaned up afterwards….. wouldn’t have known he’d been there apart from the beautiful new window! Keep up the good work and thank you to the whole team at TWC! 😃
13 October 2025
Unprompted review
Reply from TWC Home Improvements
Dear Susan,
Thank you for your kind words and for sharing your experience. I’m so pleased to hear that Valdi carried out the installation with such care and precision, and left everything spotless. It’s wonderful to know you’re enjoying your beautiful new window.
Your feedback means a lot to the whole team here at TWC – we’ll be sure to pass on your thanks to Valdi as well.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
Great Customer Service
We had great experience with TWC from start to finish.They were always there to answer any queries and make sure we are 100% happy with the product and installation.Always polite and respond quickly. We love our new front door and haven’t had any issues so far.
1 September 2025
Unprompted review
Reply from TWC Home Improvements
Dear Olga,
Thank you so much for your wonderful feedback. I’m delighted to hear that you found our team helpful and responsive throughout, and that you’re so pleased with your new front door.
We always aim to make sure our customers are 100% happy, so it’s great to know we delivered that for you.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
A great company to deal with
Excellent service from the start. Quick response to any queries. All the trades have been very professional with a high standard of workmanship. Special mention to John & Simon who really did an amazing job.
So pleased with our extension.
Can not recommend this company highly enough.
10 October 2025
Unprompted review
Reply from TWC Home Improvements
Dear Joanna,
Thank you for your fantastic review. I’m so pleased to hear how happy you are with your new extension and that our team delivered excellent service from start to finish.
It’s wonderful to know that John and Simon made such a positive impression with their workmanship – I’ll be sure to share your kind words with them.
We truly appreciate your recommendation and your trust in TWC.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
John and Simon are excellent workers
John and Simon are excellent workers. Very clean, tidied up completely. Very polite. Everything they did was perfect.
9 October 2025
Unprompted review
Reply from TWC Home Improvements
Dear Katie,
Thank you for your kind review. I’m delighted to hear that John and Simon impressed you with their workmanship, politeness, and attention to detail.
We’re very proud to have them on our team, and I’ll be sure to pass your feedback on to them.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
Sliding patio doors
From start to finish all Staff were helpfull professional and a pleasure to deal with. Jeremy visited us for the sales appointment and made some very useful suggestions with a “can do” attitude. The fitters Rick & Layton were very skilfull and approached the job in a methodical and tidy manner. We are very pleased with the outcome and would certainly recommend TWC.
29 September 2025
Unprompted review
Reply from TWC Home Improvements
Thank you, Janet, for your wonderful review. We’re delighted that you’re so pleased with your new sliding patio doors. It’s great to hear that Jeremy’s helpful approach and Rick & Layton’s skilled installation made the whole process a positive experience.
Your recommendation means a lot to us.
Best regards,
Joseph Heaton, Director
Excellent staff work all OK would…
Excellent staff work all OK would definitely recommend
2 October 2025
Unprompted review
Reply from TWC Home Improvements
Thank you, William, for your kind words and recommendation. We’re delighted everything went smoothly and that you were happy with our team’s work.
Best regards,
Joseph Heaton, Director
New windows
Love my new windows and all guys involved fitting them were outstanding but the management and reception staff need to communicate to each other as things could off gone alot smoother
14 August 2025
Unprompted review
Reply from TWC Home Improvements
Thank you, Mr Escott, for your feedback and for choosing TWC. We’re really pleased to hear how much you love your new windows and that the fitting team did such a great job.
We also appreciate your honest comments regarding our communication – we take this on board and will be working to ensure things run more smoothly in the future.
Best regards,
Joseph Heaton, Director
Tom and Florin (Builders)
Highly recommend these guys. Worked exceptionally hard building my conservatory and even in the rain they turned up. Can’t fault their work at all. Really friendly and good to talk to. Any questions I had, they were happy to answer.
10/10 guys. Well done
11 September 2025
Unprompted review
Reply from TWC Home Improvements
Dear Helen,
Thank you so much for your fantastic review! We’re delighted to hear that Tom and Florin worked so hard on your conservatory, even braving the rain to keep things on track. It’s great to know you found them friendly, approachable, and happy to answer any questions along the way.
We’ll be sure to pass on your kind words to them — feedback like this makes all the difference.
Best regards,
Joseph Heaton
Company Director
TWC Home Improvements
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