Very professional service, from the sales (thanks, Sam!) initial approach through to the surveyor and then the lovely fitters Ricky and Darren. Plus the admin/ management ladies int the office. Thank... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Team Ricky and Darren arrived early and did a first rate job. They were in uniform the work was very good and they ensured everything was cleaned up before they departed, one pain was missing but a... See more
Wow..what fantastic service. We had several windows fitted in 2024 and have been very happy with them, but yesterday one of the window locks broke and we were unable to close a large downstairs window... See more
Company replied
Appointment time made for a respectable time, and kept to. Reallu good choice of products. Great technology to show how my door would look on my house. Good price. Delivery agreed to my convenience.... See more
Company replied
Company details
Written by the company
A family-run company with over 30 years combined experience, TWC Home Improvements of Swindon is here to help stylishly enhance your property. Windows, Doors, Conservatories and Living Spaces
Contact info
Woodside Road 15, SN3 4WA, Swindon, United Kingdom
- 01793 781413
- info@twcframes.co.uk
- twchome.co.uk
4.5
Excellent
871 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Calem - great service
Calem, brilliant. He was polite and very friendly great asset to your company.
Super pleased as I have someone coming out later to do a quote on a window and door I've been looking at getting done in forever.
Thanks TWC :-)
30 April 2025
Unprompted review
Reply from TWC Home Improvements
Hi C.Hine,
I just wanted to drop you a quick note to say thank you for your kind review of TWC Home Improvements! I’m so chuffed to hear that Callum was brilliant—polite, friendly, and a great asset to our team. It really means a lot to know he made such a positive impression on you! I’ll make sure to let him know your lovely feedback; he’ll be overjoyed!
I’m also really pleased that you’re super excited about having someone come out later to quote for the window and door you’ve been wanting to get done for ages—we can’t wait to help bring that project to life for you! If you have any questions in the meantime, please feel free to give Callum or me a shout. Thanks again for choosing TWC, C.Hine, and for sharing your experience!
Best wishes,
Joseph Heaton
I had had a lovely chap called taffy…
I had had a lovely chap called taffy who knocked my door today from the window centre. He was a really lovely chap and I haven’t seen a sales that is so good at his job in ages. Everything he said was crystal clear and he pointed out all of the issues with my windows very articulately
I was very satisfied with the customer service from taffy and I will be looking forward to my free quotation
29 April 2025
Unprompted review
Reply from TWC Home Improvements
Hello Lamin,
I wanted to say a huge thank you for your wonderful review of TWC Home Improvements! I’m so pleased to hear that Taffy, who knocked on your door today, was such a lovely chap and an exceptional salesman. It’s brilliant to know he explained everything crystal clear, pointing out the issues with your windows so articulately—it’s been a while since you’ve seen someone so skilled at their job, and that truly means a lot to us! I’ll make sure Taffy hears your amazing feedback; he’ll be absolutely delighted!
I’m thrilled that you were so satisfied with Taffy’s customer service, and we’re really looking forward to providing your free quotation soon. If you’d like to chat more about your project in the meantime, please don’t hesitate to reach out to Taffy or me—we’d be happy to help. Thanks again for choosing TWC, Lamin, and for sharing such kind words!
Kind regards,
Joseph Heaton
Director
Had a man called Kev knock my door…
Had a man called Kev knock my door today what a lovely man he is
I was greeted by him and a man called Callum who was his mentor
I wasn’t interested in windows but I was a door so they booked me in for when the have there sale on so it will b cheaper
That was nice of then to tell me that to save me money as im only part time at work
What a lovely pair of lads u have at your lovely thoughtfull company
29 April 2025
Unprompted review
Reply from TWC Home Improvements
Hi Taffy Williams,
I just had to write and thank you for your lovely review of TWC Home Improvements! I’m so touched to hear about your experience with Kev and Callum when they knocked on your door. It’s wonderful to know that Kev was such a lovely man, and that Callum, his mentor, joined him to greet you so warmly. I’m really glad they took the time to listen to your needs, and even though you weren’t interested in windows, they helped you with a door by booking you in for our upcoming sale to save you money—especially considering you’re working part-time. That kind of thoughtfulness means the world to me, and I’ll be sure to let them know how much you appreciated it; they’ll be absolutely chuffed!
It’s so kind of you to call them a lovely pair of lads and to describe TWC as a thoughtful company—we truly strive to make every interaction special. We’re looking forward to providing your quote during the sale, and if you have any questions in the meantime, please feel free to reach out to Kev, Callum, or me directly. Thanks again for sharing such a heartwarming review, Taffy!
Warm regards,
Joseph Heaton
Director
TWC Home Improvements
Friendly & professional
Taffy knocked at the door today and he was an absolute pleasure to speak to.
He didn't push me into any purchases, I let him know I rented so wasn't able to do much to the property.
He asked with the type of windows I had if I suffer with mould, then directed to a website that can help. He was more concerned for the well-being of my daughter rather than selling to me.
Such an amazing chap brightened up my day for sure.
29 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Cheryl,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely thrilled to hear that Taffy knocked at your door today and was an absolute pleasure to speak to. It’s wonderful to know he was friendly, professional, and didn’t push you into any purchases, especially after you mentioned you rent and can’t make changes to the property. I’m particularly touched that he showed concern for your daughter’s well-being by asking about mould issues with your windows and directing you to a helpful website—what an amazing chap! I’ll be sure to pass on your kind words to him; he’ll be chuffed to bits to know he brightened up your day!
We’re so grateful for your feedback and for taking the time to share your experience. If you ever have any questions or need advice about your windows in the future, please don’t hesitate to reach out to Taffy or me directly—we’d love to assist. Thank you for your kind words, Cheryl!
Warmest regards,
Joseph Heaton
Director
TWC Home Improvements
Single storey extension by TWC
Great service by the building team. Tom and his teams work was at a high standard and bang on time. They were also very careful to keep everything as clean and tidy as possible to lessen the impact to the household.
Highly recommended.
28 April 2025
Unprompted review
Reply from TWC Home Improvements
Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you received great service from our building team for your single storey extension. It’s fantastic to know that Tom and his team delivered work at a high standard and completed it bang on time, while also being very careful to keep everything as clean and tidy as possible to lessen the impact on your household—I’ll be sure to pass on your kind words to them; they’ll be chuffed to bits!
Your high recommendation means the world to us, and we’re so grateful for your trust in TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to Tom or me directly—we’d love to help again. Thank you for choosing TWC, and enjoy your wonderful new extension!
Warmest regards,
Joseph Heaton
Director
Good company to do business with from start to end
Decided to talk to them when we had a knock on the door as we did have windows that needed replacing, and we're glad we did.
The sales guy was friendly and informative, and even gave us suggestions that we might not have considered (such as the ability now to have a large single pane in the main kitchen window, without openings/extra bracing). The price also seemed fair considering costs have gone up a lot in the past years.
The surveyor was also very good and explained it all, but it was the fitters that really made it special. They ensured that we got a pretty much perfect match on the mortar around the external frames, which meant that they had to return, but the were polite, courteous and did an excellent job.
12 March 2025
Unprompted review
Reply from TWC Home Improvements
Dear K Hall,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you found us to be a good company to do business with from start to end, and that you’re glad you decided to talk to us after we knocked on your door regarding your window replacements.
It’s fantastic to know that our sales team was friendly and informative, offering helpful suggestions like the large single pane for your main kitchen window without openings or extra bracing—I’m so pleased you felt the price was fair given the rising costs. I’m also glad the surveyor explained everything clearly, and I’m especially thrilled that our fitters made the experience special by ensuring a near-perfect match on the mortar around the external frames, even returning to complete the job. Their politeness, courtesy, and excellent work truly mean a lot to us, and I’ll be sure to pass on your kind words to the entire team—they’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC for your project. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for your kind words, and enjoy your beautifully updated windows!
Warmest regards,
Joseph Heaton
Director
Quality product with expert fitting
Quality product with very high quality fitting from the excellent James; he was speedy and very clean. After fitting was completed James demonstrated how the locks work and made sure we were happy before leaving. The transaction was brilliant from start to finish.
24 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Bob,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you found the product to be of high quality and that James provided very high-quality fitting. It’s fantastic to know he was speedy, very clean, and took the time to demonstrate how the locks work, ensuring you were happy before leaving. I’m also thrilled that the entire transaction was brilliant from start to finish—I’ll be sure to pass on your kind words to James; he’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to James or me directly—we’d love to help again. Thank you for your kind words, Bob, and enjoy your new installation!
Warmest regards,
Joseph Heaton
Director
TWC Home Improvements
Friendly and professional
The team ate very polite, professional and helpful. The door is good quality. I dis have some teething issues with the lock and they sent someone same day to fix.
9 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Anji,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you found our team to be very polite, professional, and helpful, and that you’re pleased with the good quality of your new door. I’m truly sorry about the teething issues with the lock, but I’m glad we were able to send someone out the same day to fix it for you—I’ll be sure to pass on your kind words to the team; they’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for your kind words, Anji, and enjoy your new door!
Warmest regards,
Joseph Heaton
Director
New door installation
Valdi installed our beautiful new door. He did a professional, clean accurate installation. He was polite and thorough in the handover. In addition my husband was not at home and I felt safe for the duration of the installation. Many thanks Valdi
22 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Tammi,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely thrilled to hear that Valdi installed your beautiful new door with a professional, clean, and accurate approach. It’s wonderful to know he was polite and thorough during the handover, and I’m especially pleased that you felt safe throughout the installation while your husband was not at home. I’ll be sure to pass on your many thanks to Valdi—he’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC for your project. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to Valdi or me directly—we’d love to help again. Thank you for your kind words, Tammi, and enjoy your stunning new door!
Warmest regards,
Joseph Heaton
Director
Excellent
Excellent, so impressed with the quality and installation of the door! Would highly recommend and James was brilliant he left the place spotless
22 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Kim,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you found the quality and installation of your door to be excellent, and that you’re so impressed with the results. It’s fantastic to know that James was brilliant and left the place spotless—I’ll be sure to pass on your kind words to him; he’ll be chuffed to bits!
Your high recommendation means the world to us, and we’re so grateful for your trust in TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to James or me directly—we’d love to help again. Thank you for choosing TWC, Kim, and enjoy your beautiful new door!
Warmest regards,
Joseph Heaton
Director
Had our conservatory roof changed to a…
Had our conservatory roof changed to a tiled roof by John and Simon really happy with the results , they both worked so hard
18 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Diana Ruffels,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you’re really happy with the results of your conservatory roof, now changed to a tiled roof by John and Simon. It’s fantastic to know they both worked so hard to deliver a great outcome—I’ll be sure to pass on your kind words to them; they’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC for your project. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to John, Simon, or me directly—we’d love to help again. Thank you for your kind words, Diana, and enjoy your beautifully updated conservatory!
Warmest regards,
Joseph Heaton
Director
Tom,Craig & Gary have just the…
Tom,Craig & Gary have just the brick,block and foundation work for my new extension. Tidy,polite and hassle free. Really good bunch of chaps and done a Sterling job. Cheers chaps
16 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Kobi,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely thrilled to hear that Tom, Craig, and Gary did a sterling job on the brick, block, and foundation work for your new extension. It’s fantastic to know they were tidy, polite, and hassle-free—truly a really good bunch of chaps! I’ll be sure to pass on your cheers and kind words to them; they’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC for your project. If you have any questions as your extension progresses or need assistance with future projects, please don’t hesitate to reach out to Tom, Craig, Gary, or me directly—we’d love to help again. Thank you for your kind words, Kobi, and best of luck with your new extension!
Warmest regards,
Joseph Heaton
Director
TWC Home Improvements
Fitted my new front door and I'm over…
Fitted my new front door and I'm over the moon. Work was second to none.
Highly recommend.
18 March 2025
Unprompted review
Reply from TWC Home Improvements
Dear Happy Cyclist,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you’re over the moon with your new front door and that the work was second to none. It’s fantastic to know we’ve met your expectations—I’ll be sure to pass on your kind words to the team; they’ll be chuffed to bits!
Your high recommendation means the world to us, and we’re so grateful for your trust in TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for choosing TWC, and enjoy your stunning new front door!
Warmest regards,
Joseph Heaton
Director
Cladding between upper and lower bay windows
Melanie Nye great service and very helpful and the fitter Charlie done a fantastic job , both credit to TWC well done and thank you very much from Viv Whitmore
15 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Vivian Whitmore,
Thank you for sharing such a wonderful review of TWC Home Improvements! I’m absolutely thrilled to hear that Melanie Nye provided great service and was very helpful, and that Charlie did a fantastic job fitting the cladding between your upper and lower bay windows. It’s fantastic to know they’re both a credit to TWC—I’ll be sure to pass on your thanks and kind words to them; they’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC for your project. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to Melanie, Charlie, or me directly—we’d love to help again. Thank you very much for your kind words, Vivian, and enjoy your beautifully updated bay windows!
Warmest regards,
Joseph Heaton
Director
Twc windows
Twc we're great from the ordering to the fitting everyone was so helpful I will definitely recommend them to my family and friends and will use them again in future.
5 March 2025
Unprompted review
Reply from TWC Home Improvements
Dear Melody,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that you found our team great and so helpful throughout the process, from ordering to the fitting of your windows. It’s wonderful to know that you’ll definitely recommend us to your family and friends and plan to use us again in the future—I’ll be sure to pass on your kind words to everyone involved; they’ll be chuffed to bits!
Your recommendation means the world to us, and we’re so grateful for your trust in TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for choosing TWC, Melody!
Warmest regards,
Joseph Heaton
Director
A really informative experience…
I had a really informative experience with Steve Webb who knocked on our door as he is doing some work opposite us. Right place right time because he gave me some really good advice on our broken bathroom windows but also left me details on front doors which we have been considering for ages. We are going to visit the showroom and see what we can find. Thanks Steve!!!
15 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Penny,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely thrilled to hear that you had a really informative experience with Steve Webb when he knocked on your door while working opposite your home. It’s fantastic to know that he was in the right place at the right time, providing you with valuable advice on your broken bathroom windows and leaving you with details on front doors—something you’ve been considering for ages. I’ll be sure to pass on your thanks to Steve; he’ll be chuffed to bits!
We’re so excited that you’re planning to visit our showroom to explore your options, and we can’t wait to help you find the perfect solutions for your home. If you have any questions before your visit or would like to arrange a specific time, please don’t hesitate to reach out to Steve or me directly—we’d love to assist. Thank you for choosing TWC, Penny!
Warmest regards,
Joseph Heaton
Director
TWC Home Improvements
Excellent service
The process from the initial sales team visit to the fitting new windows and doors was very smooth. Arlo and Luke did a fantastic job and worked non stop from start to finish. They cleaned up daily and kept me informed of progress. A couple of minor issues linked to the windows themselves have already been resolved just under a week later with excellent customer service. I wouldn't hesitate to use the company again.
3 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Rebecca,
Thank you for sharing such a fantastic review of TWC Home Improvements! I’m absolutely delighted to hear that the process, from the initial sales team visit to the fitting of your new windows and doors, was very smooth. It’s wonderful to know that Arlo and Luke did a fantastic job, working non-stop, cleaning up daily, and keeping you informed of progress—I’ll be sure to pass on your kind words to them; they’ll be chuffed to bits!
I’m also pleased to hear that the couple of minor issues with the windows were resolved within just under a week, and that you experienced excellent customer service throughout. Your willingness to use TWC again means the world to us, and we’re so grateful for your trust. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for choosing TWC, Rebecca!
Warmest regards,
Joseph Heaton
Director
2 doors
Valdi and Connor did a great job and finished well within the time I specified. Great job!
7 April 2025
Unprompted review
Reply from TWC Home Improvements
Dear Margaret,
Thank you for sharing your review of TWC Home Improvements! I’m absolutely delighted to hear that Valdi and Connor did a great job installing your two doors and finished well within the time you specified. It’s fantastic to know you’re pleased with their work—I’ll be sure to pass on your kind words to them; they’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to Valdi, Connor, or me directly—we’d love to help again. Thank you for your kind words, Margaret, and enjoy your new doors!
Warmest regards,
Joseph Heaton
Director
TWC Home Improvements
TWC Home Improvements provided great…
TWC Home Improvements provided great service with efficient fitters and neat installations. They respected schedules, kept areas clean, and even managed minor adjustments, ensuring a smooth process. Their knowledgeable team, from sales to installation, is trustworthy and polite. Highly recommended for doors, windows, and conservatories. Overall, a professional company delivering quality work. Four stars!
15 March 2025
Unprompted review
Reply from TWC Home Improvements
Dear Elizer,
Thank you for sharing such a wonderful review of TWC Home Improvements! I’m absolutely delighted to hear that we provided great service with efficient fitters and neat installations. It’s fantastic to know that our team respected schedules, kept areas clean, managed minor adjustments, and ensured a smooth process throughout. I’m especially pleased that you found our team—from sales to installation—knowledgeable, trustworthy, and polite. I’ll be sure to pass on your kind words to everyone involved; they’ll be chuffed to bits!
Your high recommendation for our doors, windows, and conservatories means the world to us, and we’re so grateful for your trust in TWC. I note your four-star rating, and I’d love the opportunity to understand how we can earn that fifth star in the future—please feel free to share any feedback if you’d like. We’d be thrilled to assist with any future projects, so if you have any questions or are ready to start your next one, please don’t hesitate to reach out to me directly. Thank you for choosing TWC, Elizer, and for recognising our professional, quality work!
Warmest regards,
Joseph Heaton
Director
We are very very pleased with our…
We are very very pleased with our windows. The men were very pleasant and respectful of our property. All that was left were very bright clean windows and no mess!!
17 February 2025
Unprompted review
Reply from TWC Home Improvements
Dear Linda Morris,
Thank you for sharing such a lovely review of TWC Home Improvements! I’m absolutely delighted to hear that you’re very, very pleased with your new windows. It’s wonderful to know that our team was pleasant and respectful of your property, leaving behind bright, clean windows and no mess at all—I’ll be sure to pass on your kind words to them; they’ll be chuffed to bits!
We’re so grateful for your feedback and for choosing TWC. If you ever need assistance with future projects or have any questions, please don’t hesitate to reach out to me directly—we’d love to help again. Thank you for your kind words, Linda, and enjoy your beautiful new windows!
Warmest regards,
Joseph Heaton
Director
TWC Home Improvements
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.