The Brand Edit Store Ltd Reviews 256

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

So pleased with my last purchase from Twenty, waiting for my next delivery from Sarah. A lovely online store. Thank you.

Rated 2 out of 5 stars

Ordered a jacket and was shipped fairly quickly. Unfortunately, tracking information sent doesn’t work. I have emailed them several times as well as reached out to them via their website but no respon... See more

Rated 5 out of 5 stars

Excellent and exceptional service from the team at Twenty Petworth! My shopping experience unfortunately started with an error, wrong size trainers sent! But, quickly a new pair were posted out... See more

Rated 5 out of 5 stars

Such a perfect service. Ordered a dress online late Thursday morning and it was delivered mid-morning on Friday, beautifully packed with simple instructions. Unfortunately the dress didn’t fit and I... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

Twenty is a contemporary women's fashion store showcasing of-the-moment brands, a one-stop destination for contemporary fashion connoisseurs. Established for over 20 years, our philosophy is simple: we offer meticulously chosen, globally-sourced brands. Shop online at www.twentypetworth.com


Contact info

4.0

Great

TrustScore 4 out of 5

256 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great prompt delivery & beautiful…

Great prompt delivery & beautiful packaging. Gorgeous shop filled with beautiful things & great service. Highly recommend

15 January 2022
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Reply from The Brand Edit Store Ltd

Thank you so much for your lovely recommendation. We hope to see you shopping again soon. Twenty. x

Rated 5 out of 5 stars

Great store and efficient on line…

Great store and efficient on line service. I particularly liked the delivery box.

11 January 2022
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Reply from The Brand Edit Store Ltd

Thank you so much for your kind review - we love the packaging too! We hope to see you shopping again soon. Twenty. x

Rated 5 out of 5 stars

Ordered some jeans online and they were…

Ordered some jeans online and they were with me next day. Great service, thank you.

11 January 2022
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Reply from The Brand Edit Store Ltd

Thank you so much for your kind review. We hope to see you shopping again soon. Twenty. x

Rated 5 out of 5 stars

Outstanding Customer service

Outstanding Customer service. Really quick on refunds. Always very professional.
Thank you

11 January 2022
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Reply from The Brand Edit Store Ltd

Thank you so much for your lovely review. We hope to see you shopping again soon. Twenty. x

Rated 4 out of 5 stars

Just love my new dress !

Absolutely love my new dress and the service / delivery was fantastic….5 stars !
I rated Twenty - 4 stars - as size quoted on the website was not available but Liz was in email contact the same day to explain why and offered a solution.
Would definitely recommend this website to friends

10 January 2022
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Reply from The Brand Edit Store Ltd

Thank you so much for your kind review and for your understanding. We hope to see you shopping again soon. Twenty. x

Rated 5 out of 5 stars

Fabulous purchases

Fabulous purchases . In shop & on line . Collection very easy.

9 January 2022
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Reply from The Brand Edit Store Ltd

Thank you so much for your kind review. We hope to see you shopping again soon. Twenty. x

Rated 5 out of 5 stars

Excellent fast service

Excellent fast service, good communication and a beautiful blouse. Nothing more I could ask for.

5 January 2022
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Reply from The Brand Edit Store Ltd

Thank you so much for your kind review. Enjoy your blouse and we hope to see you shopping again soon. Twenty. x

Rated 5 out of 5 stars

Excellent service

Excellent service, very quick delivery

4 January 2022
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Reply from The Brand Edit Store Ltd

Thank you so much for your kind review. We hope to see you shopping again soon. Twenty. x

Rated 5 out of 5 stars

Fantastic

I’ve had a fantastic experience buying from this store in the sale and hope to make purchases when their spring collections arrive. I made two orders and both arrived quickly and beautifully packaged. Sadly a couple of items didn’t fit so I returned them and was refunded immediately. I’d really recommend this store!

23 December 2021
Unprompted review
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Reply from The Brand Edit Store Ltd

Thank you so much for your lovely review. We hope to see you shopping again soon - our Spring collections have arrived! Twenty. x

Rated 5 out of 5 stars

I love Twenty

I love Twenty. Sarah has a great eye and I think they have the best pieces from the collections. Could happily just buy all my clothes from Twenty. Go and see them and buy yourself a treat!

22 December 2021
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Reply from The Brand Edit Store Ltd

Thank you so much for your lovely review. We hope to see you shopping again soon. Twenty. x

Rated 1 out of 5 stars

I purchased a mr Mittens dress in the…

I purchased a mr Mittens dress in the sale ( amazing price ) I phoned the store for sizing help as it’s was XS and explained I am size 8 and would be worth ordering? The assistant said yes definitely would work for my size , seriously you could have three of me it ! It’s huge and more of large and extra small . Waste of time and postage to be honest
Andrea Cox

19 December 2021
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Reply from The Brand Edit Store Ltd

Hi Andrea, I'm so sorry for the disappointment with your purchase. The Mr Mittens dress that you purchased is an oversized design which we have tried to highlight in the images on our website. Whilst the XS would absolutely suit a size 8, the style has an oversized shape and look to it rather than it being a fitted dress. Sorry again for the disappointment and we do hope to see you again soon. Twenty. x

Rated 5 out of 5 stars

Beautiful fashion

Beautiful fashion, delighted with purchase which arrived promptly! Excellent service. Highly recommend.

18 December 2021
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Reply from The Brand Edit Store Ltd

Thank you so much for your kind review. We hope to see you shopping again soon. Twenty. x

Rated 5 out of 5 stars

Offer a great selection of products…

Offer a great selection of products that are quickly delivered and beautifully packaged. Will certainly buy from here again!

10 December 2021
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Reply from The Brand Edit Store Ltd

Thank you so much for your lovely review. We look forward to see you shopping again soon. Twenty. x

Rated 5 out of 5 stars

Quick deliver

Quick deliver. Love my dress.

9 December 2021
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Reply from The Brand Edit Store Ltd

Thank you so much for your kind review Tanya. Hope to see you shopping again soon. Twenty. x

Rated 5 out of 5 stars

Beautifully packaged and came the next…

Beautifully packaged and came the next day. In love with the coat!

7 December 2021
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Reply from The Brand Edit Store Ltd

Hi Olivia, Thank you so much for your kind review. We are so pleased that you love the coat. Hope to see you shopping again soon. Twenty. x

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