The Brand Edit Store Ltd Reviews 256

TrustScore 4 out of 5

4.0

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Rated 5 out of 5 stars

So pleased with my last purchase from Twenty, waiting for my next delivery from Sarah. A lovely online store. Thank you.

Rated 2 out of 5 stars

Ordered a jacket and was shipped fairly quickly. Unfortunately, tracking information sent doesn’t work. I have emailed them several times as well as reached out to them via their website but no respon... See more

Rated 5 out of 5 stars

Excellent and exceptional service from the team at Twenty Petworth! My shopping experience unfortunately started with an error, wrong size trainers sent! But, quickly a new pair were posted out... See more

Rated 5 out of 5 stars

Such a perfect service. Ordered a dress online late Thursday morning and it was delivered mid-morning on Friday, beautifully packed with simple instructions. Unfortunately the dress didn’t fit and I... See more

Company replied

Company details

  1. Clothing Shop

Written by the company

Twenty is a contemporary women's fashion store showcasing of-the-moment brands, a one-stop destination for contemporary fashion connoisseurs. Established for over 20 years, our philosophy is simple: we offer meticulously chosen, globally-sourced brands. Shop online at www.twentypetworth.com


Contact info

4.0

Great

TrustScore 4 out of 5

256 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

My favourite shop.

As always impeccable service both in store and on-line. My favourite clothes shop. The store staff are very patient and provide honest feedback. There is no pressure to purchase if it does not suit or is too tight!

20 December 2022
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Reply from The Brand Edit Store Ltd

Thank you for your lovely review

Rated 5 out of 5 stars

Amazing boutique

Great service really quick and all items looked exactly like the picture great quality pieces would definitely recommend ❤️

7 January 2023
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Reply from The Brand Edit Store Ltd

Thank you for your lovely review!

Rated 5 out of 5 stars

Very good communication regarding the…

Very good communication regarding the slight delay with the delivery which was much appreciated, considering the busy time of the year. Thank you, the shoes were well received.

21 December 2022
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Reply from The Brand Edit Store Ltd

Thank you for your lovely review!

Rated 5 out of 5 stars

Team Twenty ladies are always friendly,helpful and welcoming.

I purchased a fabulous Arch 4 knit on-line and it was presented to me beautifully gift wrapped and in a gorgeous Twenty bag when I popped in to collect it.
The team Twenty ladies really couldn't be friendlier, more welcoming and helpful. The shop is always full of wonderful pieces, and my shopping experiences always a joy!

25 November 2022
Rated 1 out of 5 stars

Needs some attention

For a beautiful place like Petworth this shop unfortunately lets it down, poor demeanour of staff, stalking sales style (not the sales assistants fault) on the positive beautiful pieces but the ‘energy’ or the atmosphere in the shop is utterly dreadful.

17 November 2022
Unprompted review
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Reply from The Brand Edit Store Ltd

Hello, We are sorry to hear your experience of the store was not our usual high standard. We would love to hear in further detail exactly what you felt was lacking on that day. Please do contact us at hello@twentypetworth.com. We look forward to hearing from you. Best Wishes.

Rated 5 out of 5 stars

Great company!

Very fast delivery, great service and the jacket I ordered was just beautiful. I’ll definitely buy from Twenty again. Many thanks!

4 November 2022
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Reply from The Brand Edit Store Ltd

Thank you for your review. Best Wishes.

Rated 5 out of 5 stars

Such a perfect service

Such a perfect service. Ordered a dress online late Thursday morning and it was delivered mid-morning on Friday, beautifully packed with simple instructions. Unfortunately the dress didn’t fit and I sent it back on Saturday via Royal Mail on a signed receipt of delivery basis and on Monday morning I had received an email from Twenty to say my credit card had been refunded. Brilliant service and wouldn’t hesitate to shop here again.

27 October 2022
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Reply from The Brand Edit Store Ltd

Thank you!

Rated 5 out of 5 stars

Great product & great service!

Bought the Paige LouLou black wide leg cords- great fit! Have had to have them shortened as made for someone 5’10”! Service quick & easy. No experience of return as loved my trousers ❤️

5 October 2022

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