Totally Wicked Footwear Reviews 132

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

The pointy heels I ordered were far more beautiful than the picture displayed. I loved them I went and ordered 2 more in different colors. Price is reasonable and the order came w a discount code that... See more

Company replied

Rated 5 out of 5 stars

Love the boots I ordered but they were a little large. (Ordered 8.5 but needed 8. I usually wear either size, depending on the brand) I emailed requesting an exchange and Denise replied quickly with m... See more

Company replied

Rated 5 out of 5 stars

Totally wicked footwear is one of my all time favorite online shoe stores. Dee the owner is amazing. She has some of the baddest shoes only for the baddies. It’s always my first stop. She ships almos... See more

Rated 5 out of 5 stars

So happy I chose to try a new shop! I usually order from my go to spots but a pair I wanted has been out of stock and I wasn’t able to find it anywhere. I wasn’t sure what to expect, but they had the... See more

Company details

  1. Shoe shop
  2. Fashion accessories shop

Written by the company

Thank you for your interest in Totally Wicked Footwear. We sell a wide variety of High Heel fashion shoes and boots from designer marketers Come Back Soon To See New Footwear we are adding to our inventory. Family owned business since 2005 We also sell on eBay (check out our feedback) Our warehouse is located in Fillmore NY and we carry a wide variety of designer style affordable brands Our Pleaser line is shipped directly from the Pleaser warehouse out of CA and we use Fed Ex to ship those item. ~PLEASE NOTE~ We do not track Pleaser inventory. We include all sizes and colors. If item is out of stock you will be notified and a refund sent upon your approval! If you have concerns PLEASE CONTACT US BEFORE you place your order. International buyers have a 7 day wait for shipping as we have to order the products into our warehouse for us to ship. THANK YOU FOR SHOPPING WITH US! Yougogirl@rochester.rr.com All of our other brands are kept in house and shipped directly out of NY using USPS Priority Mail If you have any questions or concerns do not hesitate to ask we will help in any way we can. Denise@twf.shoes 585-300-9099


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

132 reviews

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Replied to 100% of negative reviews

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Rated 1 out of 5 stars
Totally Wicked Footwear logo

Reply from Totally Wicked Footwear

You just ordered the 23rd of March? Its only been 3 days? The delivery date is March 30th? Why would you give a 1 star review? You did not choose overnight shipping!

Rated 5 out of 5 stars

Gorgeous heels w discount code

The pointy heels I ordered were far more beautiful than the picture displayed. I loved them I went and ordered 2 more in different colors. Price is reasonable and the order came w a discount code that I used on my next purchase.

27 February 2026
Totally Wicked Footwear logo

Reply from Totally Wicked Footwear

Thank you so much. Very pleased you love your choices

Rated 5 out of 5 stars

Timely delivery

My boots were delivered on time for the event in perfect condition. Outstanding service. Thank you so much Denise it was a pleasure doing business with you.

30 January 2026
Totally Wicked Footwear logo

Reply from Totally Wicked Footwear

Thank you so much. Very pleased you got them on time

Rated 5 out of 5 stars

Great Product and Customer Service

Love the boots I ordered but they were a little large. (Ordered 8.5 but needed 8. I usually wear either size, depending on the brand) I emailed requesting an exchange and Denise replied quickly with my return/exchange ticket set up. Quick and easy purchase, shipping and great customer service!

26 January 2026
Totally Wicked Footwear logo

Reply from Totally Wicked Footwear

Thank you so much.

Rated 5 out of 5 stars

Great selection!

They have a good return policy, site is easy to use and they are super quick to ship from their site or off of Poshmark! Highly recommended

12 December 2025
Totally Wicked Footwear logo

Reply from Totally Wicked Footwear

Thank you so much.

Rated 5 out of 5 stars

Great customer service

Great customer service! I send an email and they responded within 10 hours!! they were really kind and solved my problem really fast!!

24 October 2025
Totally Wicked Footwear logo

Reply from Totally Wicked Footwear

Thank you so much.

Rated 5 out of 5 stars

So happy I chose to try a new shop

So happy I chose to try a new shop! I usually order from my go to spots but a pair I wanted has been out of stock and I wasn’t able to find it anywhere. I wasn’t sure what to expect, but they had the boots at a reasonable price, had their shipping expectations directly on the website and delivered faster than expected. Appreciated the discreet shipping as well.

3 February 2025
Rated 1 out of 5 stars

I’m only giving them 1 star but let me…

I’m only giving them 1 star but let me say I wouldn’t order anything from them! They took my money saying they had my size! I was looking so forward to receiving my order and checked on tracking and it said “Order Cancelled “. Then says out of size! Ridiculous!!! If your out update your site! I’m super update because this was a gift!

15 November 2024
Unprompted review

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