Twiddy & Company Reviews 

1,301
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Spent a week with family in Duck, NC at a Twiddy property. 2 weeks prior to our stay I began to receive emails from the company providing insight into the nearby area, the community itself, helpful ti... See more

Rated 3 out of 5 stars

Just spent a week at Felicity in Pine Island, overall the house was great, very clean and comfortable. Future renters should just be aware of a few problems. The kitchen refrigerator, a SubZero side b... See more

Rated 3 out of 5 stars

We stayed at the vintage views. Everyone should be aware that there is one bedroom that you step down into it. There is no warning, no sign, no bright tape across floor of doorway or anything. I fe... See more

Rated 1 out of 5 stars

WELL OUR TRIP TO OBX WAS FULLY PLANNED THRU TWIDDY....UNTIL THEY TOLD US 4 DAYS BEFORE OUR CHECKIN THAT OUR HOUSE DIDNT PASS CO INSPECTION! WHAT HAPPENED NEXT? IDK U TELL US...BECAUSE WE R SCRAMBLING... See more

Company details

  1. Holiday home letting agency
  2. Pet Friendly Accommodation
  3. Vacation rental

Written by the company

With over 1,000 vacation rentals Twiddy knows the Outer Banks better than anyone. We've been providing quality vacation experiences, memorable Southern hospitality for over 45 years. Still family owned & operated.


Contact info

3.4

Average

TrustScore 3.5 out of 5

1k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 37% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(1,301)

18 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Check in and check out are easy

Check in and check out are easy! Repairs needed inside the house were made in a timely manner and without negatively impacting on our stay. The staff is friendly and helpful. We look forward to our annual family vacation all year long and have never been disappointed with Twiddy.

1 March 2020
Unprompted review
Rated 5 out of 5 stars

Twiddy is awesome

Twiddy is awesome! Competent and caring staff, and very accommodating to us to change a reservation from one house to another. Looking forward to coming back to Carova this summer!!

1 March 2020
Unprompted review
Rated 5 out of 5 stars

Rental experience

Hav e had great luck with their properties. The first time. We rented we had to call for a service on a outside water spicket and rTje repair person was quick on arrival and professional.

1 March 2020
Unprompted review
Rated 5 out of 5 stars

Twiddy is the best

We have used Twiddy for years and have never been disappointed with the homes they rent and the fast response to anything needed during our stay.

1 March 2020
Unprompted review
Rated 5 out of 5 stars

Love vacationing with TWIDDY

I have been staying at Twiddy properties for approximately 25 years either through myself renting or a friend doing the renting. We have never had any problems and if something did go wrong they were there quickly to fix it. I enjoy working with everyone that has helped me and will continue to rent through Twiddy as long as I can continue vacationing at the Outer Banks.

1 March 2020
Unprompted review
Rated 5 out of 5 stars

A Decade of Great Service

A Decade of Great Service

We have been renting houses from Twiddy for over 10 years. We count on them to provide us with great OBX rental properties. Weather conditions have varied over the years, but Twiddy has always been there to help us especially during hurricane evacuations.

1 March 2020
Unprompted review
Rated 5 out of 5 stars

Twiddy has always been there when…

Twiddy has always been there when needed. We have been vacationing with them for 8 years now. The staff is great. From locking the keys, accidentally in the house our 1st year there. They came out after hours and got us in. Coming out with problems we find in the houses we rent. The staff is always there within hours to help. Helping out with any rental questions or concerns they are always willing to help and go out of their way. I couldn't think of another rental agent I would use.

1 March 2020
Unprompted review
Rated 5 out of 5 stars

excellent service

I have rented property from Twiddy for several years and the services are great for checking-in and out. The property were clean and affordable.

29 February 2020
Unprompted review
Rated 4 out of 5 stars

Expansion - Beware!

I have often thought Twiddy did a very good job, especially compared to other management companies that handled the house I have been in for over 20 years. But I recently heard that there were serious maintenance issues as the new year arrived and I was disappointed to hear that. I hope that in significantly building their inventory of homes, Twiddy has paid equal attention to expanding their property management capacity proportionately.

29 February 2020
Unprompted review
Rated 5 out of 5 stars

i Love Twiddy!

The employees of Twiddy are always friendly and helpful. I will never rent from anyone but Twiddy.

29 February 2020
Unprompted review
Rated 5 out of 5 stars

We have used Twiddy for over 15 years &…

We have used Twiddy for over 15 years & have had no problems with their service. If something breaks at the house they are right there to fix it. Our house developed a propane leak requiring it to be shut off which meant no hot water until the next day. They offered to put us up in another house until it was fixed. We declined the offer but really appreciated the offer.

29 February 2020
Unprompted review
Rated 5 out of 5 stars

During hurricane Dorian in September of…

During hurricane Dorian in September of 2019, our rental had to be evacuated for 6 nights and Twiddy was in constant contact with us via text to let us know what was happening and when we could return (we rented for 2 consecutive weeks). This was especially comforting, knowing that Twiddy had our best interests and concerns in mind during a very trying time while on vacation. All questions were answered promptly and courteously, generating a trust that we were being heard. I would recommend doing all business with Twiddy!

29 February 2020
Unprompted review
Rated 5 out of 5 stars

Vacation without worry

We have utilized Twiddy for years, dating back to my childhood and when my parents handled our OBX vacation. Our experience has always been fantastic and they make our OBX vacation planning stress free each and every year. Friendly and expedient service, and always available to answer questions. We would highly recommend using them for your next vacation rental in the Outer Banks.

29 February 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look