Excellent resources, long time subscriber. Particularly useful for me as an advisory teacher who works in many different schools and across a number of key stages. Issue with my account/subscription... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great customer service. I've been a member for around 20 years (on and off). The resources are pretty good - although sometimes need a bit of searching for something that is appropriate and free of mi... See more
Company replied
Twinkl has really gone above and beyond in terms of customer service. I was temporarily locked out of my account and the team was able to look into my problem and restore accessiblity within hours. It... See more
Company replied
Many thanks for your help. I really like Twinkl and their materials, which is why I created a Twinkl account. I signed in with my Apple account once without realizing it would create a subscription.... See more
Company replied
Company details
Information provided by various external sources
Twinkl Educational Publishing is an online educational publishing house, producing teaching and educational materials.
Contact info
Ecclesall Road 197, S11 8HW, Sheffield, United Kingdom
- twinkl.co.uk
4.7
Excellent
3k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 92% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The support person
The support person, Arvin, replied to my email quickly and with different options for my query. He was helpful and worked through the issue, comunicating what had been done.
4 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that Arvin helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Alyssa was great at handling my…
Alyssa was great at handling my enquiry. She was so speedy and polite. Thank you very much.
2 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Karena,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that Alyssa helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Support team through email were very…
Support team through email were very helpful and prompt in responding and resolving my enquiries.
2 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Harmony,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares Team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
prompt and efficient repy
1 May 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Reply from Twinkl Educational Publishing
Hello there Miss Dee,
Thank you for your review, we really appreciate it.
It is fantastic to hear that you are enjoying the resources you have explored so far :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Reply from Twinkl Educational Publishing
Hello there Adesua,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
When it came to reluctantly cancelling…
When it came to reluctantly cancelling member ship due to my retirement, Amayrane was excellent at immediately getting to it and putting the process in motion
I hope the finance team are as efficient with the refund.
It is a huge stack of superb resources at your fingertips, thoroughly recommend, but now Im off to enjoy my pension! Sayonara!
29 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Nigel,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you've enjoyed the site and resources you have explored and that you are pleased with the support that Amayrane provided :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Thank you for your support during your career. Wishing you a wonderful and relaxing retirement.
Best wishes,
Twinkl
had a really positive experience with
had a really positive experience with the Twinkl website. Not only did they quickly identify that I had accidentally taken out a double membership, but they also promptly refunded the extra fee and cancelled the duplicate membership without any hassle or unnecessary questions.
Their customer service was excellent, and Gemma in particular was extremely helpful and efficient throughout the process.
28 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Mala,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Gemma helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Quick help, kind support
Kim, Laura and Amy from Twinkl customer support have been amazing at helping me with my questions. Quick email replies and and resolution of my issue. Thanks👍🏻
27 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Aylin,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that Kim, Laura and Amy helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Query was made and responded quickly
Query was made and responded quickly
23 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Liza,
Thank you so much for your review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
No matter the subject you want…
No matter the subject you want resources for, you will find it here! My children love the worksheets to supplement their home education. I had an issue with my account due to an oversight on my behalf, I received such a quick and compassionate outcome which I was ever so grateful for.
24 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Michelle,
Thank you for your review, we really appreciate it.
It is fantastic to hear that your children have enjoyed the resources you have explored with them so far and that you are pleased with the support that the Twinkl Cares team provide :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Double payment
I had an issue with double payment. Twinkl was able to sort the issue in a timely manner.
24 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Ruth,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Trouble accessing my account:
Trouble accessing my account:
- Great response time
- Achieved the outcome I wanted
- Super friendly responses
24 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Amy,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Fantastic customer service help
Fantastic customer service help, with updating my subcription.
23 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Customer service was thorough and kind.
Customer service was thorough and kind.
22 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Anissa,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Very speedy replies and quickly sorted…
Very speedy replies and quickly sorted my issue. Amazing!
21 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello Ian,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Accidental Charge and Refund
So I was charged because I was unsure on how to cancel and The representative was beyond great and was very wonderful in helping me get a refund when they didn't have to so I'm very grateful and they were quick and easy and responsive. I was charged and within an hour I was already getting the refund process so definitely highly recommended!
20 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there,
Thank you so much for your review — we’re so happy to hear that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
I love every activity on their website
I love every activity on their website; it is really helpful
17 March 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Quetzalli,
Thank you for your lovely review, we really appreciate it.
It is fantastic to hear that you are enjoying the site and resources you have explored so far :)
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
The process to get a refund was…
The process to get a refund was incredibly quick.
I was helped by Arvin, who was amazing.
I absolutely LOVE twinkl, just not in a position to afford a subscription right now!
20 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Samira,
Thank you so much for your lovely review — we’re so happy to hear you had a good experience with us and so glad that Arvin helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
Great customer service
Great customer service, had a problem accessing free resources due to an email conflict. The agents handling the issue had it resolved quite quickly and gave me a week of free downloads. Well done Twinkl Customer Services.
19 April 2026
Unprompted review
Reply from Twinkl Educational Publishing
Hello there Kelvin,
Thank you so much for your review — we’re happy to hear you had a good experience with us and so glad that the Twinkl Cares team helped you.
If there’s anything else we can help with or anything you'd like to share further, we’d love to hear from you.
Best wishes,
Twinkl
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