Twist Teas Reviews 

503
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 126 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delightful and exquisite flavors of the teas, noting their high quality and unique blends that stand out from others. The ordering process is described as efficient and easy, with many appreciating the speedy and reliable delivery services. Reviewers frequently highlight the excellent customer service and the thoughtful personal touches, such as free samples and well-designed packaging, that enhance their overall experience. The positive feedback is widespread across all aspects of the company, with no recurring issues or significant dissatisfaction mentioned by a notable portion of customers.

What people talk about most

Product

Customers had positive experiences with product, consistently praising the excellent quality and delicious... See more

Quality

Consumers consistently report positive experiences with the quality of the teas, often describing them as... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the very quick... See more

Order

People report positive experiences with ordering, finding the process easy and efficient, with many planning... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and reliable service... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love this company! Their teas are exquisite and I look forward to sampling some more in the future. The packaging is functional and easy, their flavours are delightful. They give wonderful... See more

Rated 5 out of 5 stars

I first came across Twist Teas by accident in a cafe in Poole, Dorset about five years ago. What struck me was the distinct flavour and high quality of the tea, very different from the competition. I... See more

Rated 5 out of 5 stars

Easy to order these teas, what I love is the concise explanation of each tea and their values. My favorite is Breakfast Boost, a great tasty black tea, smells like the tea in the teapot my nan used t... See more

Rated 5 out of 5 stars

Twist Teas are refreshing and easy to enjoy. The blend of brewed tea and fruity flavour tastes smooth and not overly sweet. It feels light and crisp, making it a great choice for relaxing or spending... See more


Company details

  1. #11 of 33 best companies in Tea Shop
  2. #4 of 7 best companies in Tea Market Place
  3. #8 of 20 best companies in Tea Wholesaler

Written by the company

We've always loved tea. There's nothing like it to lift the spirits and raise a smile, whether alone or with others, out and about or in the comforts of your own home. In January 2017, we decided to do something really innovative for lovers of tea and set about creating a range of the finest whole leaf teas, herbs and fruits, blended to delight taste buds and bring a smile to its drinkers. Frankly, we were a little underwhelmed by the teas available in the supermarkets (and a little disappointed to learn that even the cutesy, more expensive brands are invariably just owned by the massive brands anyway.) Our blends are full of little surprises that make them different. An additional ingredient with a functional benefit…or an unconventional flavour pairing that transforms something nice into something spectacular. A tea that’s specifically designed to be drunk cold or one that tastes so good it must be bad (but isn’t). We like to think of them as Blends With Benefits. Now, we have a range of over 40 delicious, healthy and innovative blends that are available direct through our website, and in cafes, restaurants, hotels, offices and independent retailers all over the UK. Whether you need something to get you started, boost your energy or help you sleep, whether you want a guilt-free treat without calories for yourself or a healthy drink for the children, try tea with a Twist.


Contact info

4.8

Excellent

TrustScore 5 out of 5

503 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.8

All reviews

(503)

127 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hooked

I was staying at a hotel and had a choice of teas for my cream tea. On offer was banana shake tea. A little dubious but worth the try. Im so glad I did. It was so lovely have ordered from the company and ordered a box of twist matcha. I also got a sample of their To Mother with Love. I cannot describe the taste and smell, it needs to be tried. Fresh, no sugar or milk just lovely...yes I am hooked

29 March 2026
Unprompted review
Rated 5 out of 5 stars

Quality shows.

The quality of the teas shows in the lovely
taste of the different blends which are refreshing but not overpowering.

16 March 2026
Rated 5 out of 5 stars

quick response to query

quick response to query, quick despatch and delivery and what fantastic tissue paper used to present parcel. Id definitely use you again.

10 March 2026
Rated 5 out of 5 stars

lovely tea

I love the variety, I particularly like the sencha teas, so much so that have given up my usual breakfast tea.

3 March 2026
Rated 5 out of 5 stars

I love Twist teas

I love Twist teas. The chocolate rooibus blend is my nightime treat. The only company that makes one that actually tastes chocolatey. Parcels always delivered swiftly and I really look forward to unwrapping the turquoise tissue paper with my tea treats.

31 January 2026
Rated 5 out of 5 stars

Love this product

Love this product. The taste and quality of refresher green is great and the offers and tasters are also good. All in all good product, swift delivery good value for money

30 January 2026
Rated 4 out of 5 stars

Delicious! Consider trying, however…

So I will start by saying the teas are lovely! They are nice size tea bags and I always want to use the biggest cup I have for brewing them - so I can enjoy more! Flavours were interesting and ultimately delicious so yum!
However, they are VERY pricey for what they are. I have sampled a lot of teas from lots of different company’s- being raised in the industry and enjoying fine teas myself, I was excited when I tried this for the first time. So I got the sample pack which worked out at £16 (so around £1.34 per tea bag) PLUS £6 delivery which totalled at £24, meaning for 12 tea bags in the sample, this worked out at £2 a tea bag - which is a bit of a gamble when you’re taste testing flavours!
On top of that the packaging for that price was very basic, i expected it to be a little more luxurious, they have personalised labels which is a nice touch but the samples were just thrown in this little flat box loosely, so I think there is so much potential for these to be presented better (box wise) for the cost - especially if these were a gift.
The teas are delicious and I like the idea of sampling different flavours however am discouraged from buying again mainly for the hefty delivery cost on top of an initially well priced tea bag and the rather basic packaging.

4 February 2026

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