Purchased a dress that arrived with a mark on it. When I originally ordered the dress I was informed there was no stock and I wouldn’t be receiving it until end of July. It arrived end of June, a full... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Best experience when purchasing bridesmaid dresses before, during and after! The notification feature worked like a treat+ chat feature to get an update & ask detailed questions. Fast postage even wit... See more
Company replied
I really wanted to like this brand, however found the sizing, colour not right and their return policy, only a store credit, no free returns as well! umm ladies its an online business, get with the pr... See more
Company replied
Been 3 weeks and still waiting for dress to be shipped. Purchased last year on 26 Dec and still waiting for our dresses to be shipped. Have purchased from multiple other Australian boutiques during Bo... See more
Company replied
Company details
Written by the company
Twosisters The Label is an Australian based fashion brand with a global soul. What started from humble beginnings for sisters Ruby and Pauline, has now become one of Australia’s fastest growing labels. From their mum’s garage, to their Adelaide-based office, the Twosisters family has grown to a team of 20 people. The mission of the company remaining the same; to make all who wear the label feel beautiful and powerful. With a desire to provide gorgeous occasion wear without the exuberant price tag, Twosisters places quality fabrics and cuts at the forefront of all design. Timeless, whimsical and beautiful, each item is made to be worn again and again…and again. Extending the feel-good ethos to the production side of the business, each piece is designed in-house, with all samples ethically produced by factories overseas. This process is backed by twice-yearly factory audits (covid permitting) which ensure workers are being paid fairly and are working in safe, comfortable environments. What’s next you ask? To the stars, dressed in Twosisters The Label of course.
Contact info
9 Maple Avenue (by appointment only), 5035, Forestville, Australia
- 0420 776 002
- sales@twosistersthelabel.com
- twosistersthelabel.com
2.4
Poor
312 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very nice dress
Very nice dress! Fits me well and very elegant! True to pictures! Appears long on me tho like a long gown since I am quite short 4'11. Hope you guys have sets for petite heights too in the future! Will definitely order some more!
21 May 2021
Excellent product and service
I just got 3 dresses this week and they are all perfect. Excellent delivery experience and excellent customer service. I had preordered two of the dress and didnt have to wait long for them. I love buying from this company 😃
21 May 2021
Dress is great quality and sizing is…
Dress is great quality and sizing is perfect. I ordered express shipping and it was here in two days. Overall great experience.
21 May 2021
So efficient in posting!
So efficient in posting!
5 of my 6 dresses fit me true to size, but unfortunately one is too big and will need to be returned.
19 May 2021
Brilliant all round!
Amazing customer service, fast shipping and the clothes are exactly as they look and high quality
18 May 2021
Excellent quality definitely will shop for more
Excellent quality definitely will shop for party dresses in the future, it’s my first order so still learn about the cut of the brand one dress is going to exchange for one size up. Another dress is going to keep and this dress has had recommendation to order for one size up at the description
18 May 2021
Very bad customer service
Very bad customer service. Their dresses are terrible quality and when faulty they WILL NOT REFUND YOU. Do not buy from this company. I repeat, do not buy from this company.
18 May 2021
Unprompted review
Reply from Twosisters The Label
Hi Helena! Our customer service team have responded to your emails, which is where we offered an exchange for your product and you declined. Please note that as mentioned in our returns policy, we do offer refunds for faulty products. However, also mentioned in our returns policy, a loose thread is not considered as a fault as it does not affect the wearability of your item and can very easily be cut off without damaging the integrity of the product. As previously mentioned, we are more than happy to offer an exchange or store credit instead for your order!
I have brought a dress from you in the…
I have brought a dress from you in the past it was beautiful. But this time I tried a dress and it didn’t look that good on. If I’d know I was up for store credit on refund I would not have purchased. I need a dress. And now I have wasted money on a dress. So sadly I will not be purchasing at this web site again.
17 May 2021
Reply from Twosisters The Label
Hi Melessa! We are so sorry to hear that your dress didn't fit you perfectly! However, we try to make it very clear for our customers in our returns policy that all returns are for store credit unless faulty. We do this as we are still a small family business and need to make sure all overheads associated with running our business are met and fair employee wages are paid in a timely matter. For this reason, we offer store credit that never expires to ensure our customers are not left out of pocket! If you have any questions regarding sizing and styles, our staff are always available and happy to help!
Was very impressed with the shipping
Was very impressed with the shipping, seriously 3 days from Australia! Amazing!
15 May 2021
Excellent quality
Excellent quality, quick delivery and sizes as stated. Really pleased and will be using again.
15 May 2021
Gorgeous selection of dresses and very…
Gorgeous selection of dresses and very quick interstate delivery. Looking forward to wearing the dress as quality and style is beautiful at a very affordable price.
13 May 2021
Great product and service!
Great product and service!
The dress was exactly as it appeared in the images, and fit was faithfully represented in the sizing guide. I am planning to wear this dress for my wedding.
Shipping was fast - ordered online on Sunday and received by Wednesday.
Customer service was great - I made an error and selected the wrong size, this was immediately and easily rectified by a friendly staff member via email.
Highly recommend!
13 May 2021
Very satisfied with the product
Very satisfied with the product! Their dresses seems like it's catered for taller people. Nonethelss, it fits me very well as a petite size 6 (150cm). I bought two white laced dresses and the quality of the fabric is of high end. Can't wait to wear it for my bridal shower! Also, it arrived within 2 working days and I'm from NZ❤️
11 May 2021
Beautiful!
SUPER fast shipping and the dress is absolutely beautiful, a little heavy but this is because of the high quality in materials. The details are amazing. I am SO happy I bought this for my hen's party!!
9 May 2021
Love everything
9 May 2021
Fell in love with the dress online…
Fell in love with the dress online after looking around everywhere for something suitable. Dress was reasonably priced, delivered quickly and the best part, it fits like it was made for me. Horah!
7 May 2021
Beautiful dresses for everyone. Great customer services
The dresses are beautiful, great quality and perfect fit. And they have so many styles and sizes. I have gained so much weight after a baby and was so stressful to find a beautiful dress for my daughter’s birthday in my size that I would feel amazing again with my post pregnancy body. So happy I found Twosisters the Label. The girls at Adelaide office also were very nice and helpful.
7 May 2021
Unprompted review
Fast delivery
Fast delivery, very happy with the dress. The description & dress detail is all as expected from online info.
Thankyou
7 May 2021
Just received my dress and it is missing a button
Just received my dress and it is missing a button on the cuff not happy
6 May 2021
Reply from Twosisters The Label
Hi Taela, we are so sorry to hear this! As per our phone call with you, we will be organising a replacement to be sent out to you and we will be following up on this issue with our dispatch team to ensure that we are more careful with inspecting items that we ship out to customers. Please don't hesitate to reach out if you have any further questions 😊
Dress is beautiful
Dress is beautiful. Delivery was very quick. I would order from this store again based on my first experience.
6 May 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.