Twosisters The Label Reviews 

312
•
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

Purchased a dress that arrived with a mark on it. When I originally ordered the dress I was informed there was no stock and I wouldn’t be receiving it until end of July. It arrived end of June, a full... See more

Company replied

Rated 5 out of 5 stars

Best experience when purchasing bridesmaid dresses before, during and after! The notification feature worked like a treat+ chat feature to get an update & ask detailed questions. Fast postage even wit... See more

Company replied

Rated 1 out of 5 stars

I really wanted to like this brand, however found the sizing, colour not right and their return policy, only a store credit, no free returns as well! umm ladies its an online business, get with the pr... See more

Company replied

Rated 1 out of 5 stars

Been 3 weeks and still waiting for dress to be shipped. Purchased last year on 26 Dec and still waiting for our dresses to be shipped. Have purchased from multiple other Australian boutiques during Bo... See more

Company replied

Company details

  1. Ladies' clothes shop
  2. Clothing Shop

Written by the company

Twosisters The Label is an Australian based fashion brand with a global soul. What started from humble beginnings for sisters Ruby and Pauline, has now become one of Australia’s fastest growing labels. From their mum’s garage, to their Adelaide-based office, the Twosisters family has grown to a team of 20 people. The mission of the company remaining the same; to make all who wear the label feel beautiful and powerful. With a desire to provide gorgeous occasion wear without the exuberant price tag, Twosisters places quality fabrics and cuts at the forefront of all design. Timeless, whimsical and beautiful, each item is made to be worn again and again…and again. Extending the feel-good ethos to the production side of the business, each piece is designed in-house, with all samples ethically produced by factories overseas. This process is backed by twice-yearly factory audits (covid permitting) which ensure workers are being paid fairly and are working in safe, comfortable environments. What’s next you ask? To the stars, dressed in Twosisters The Label of course.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

312 reviews

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No recent history of asking for reviews

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2.4

All reviews

(312)

2 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabric was gorgeous

Fabric was gorgeous, dress was stunning and it was so comfortable. I thank you so so much for your prompt service as well. I purchased it Wed and received it Friday. You guys have definitely gained a future customer plus more. Thank you again. XX

21 April 2021
Rated 5 out of 5 stars

A+++

Great service.. super fast delivery and amazing clothes! Thank you so much

21 April 2021
Rated 4 out of 5 stars

Gorgeous Beach Wedding Guest Outfit

Order arrived quickly and was even better in person than in the pictures. Straps are a little flimsy but otherwise it feels like good quality. I ordered a size 8, smaller than I usually wear due to other reviews saying to size down for a better fit. It fit perfectly and I received many compliments about the outfit.

21 April 2021
Unprompted review
Rated 5 out of 5 stars

Love!!!

I bought 2 dresses for my daughter for her engagement party as well as her 21st. Both fit perfectly! The quality and make are fantastic! I ordered the dresses on Tuesday and they arrived in Friday. Fantastic customer service when I spoke to them on the phone pre-ordering. Very highly recommend Two Sisters! Will definitely buy from them again!!

20 April 2021
Unprompted review
Rated 1 out of 5 stars

Honestly if i could give no stars i…

Honestly if i could give no stars i would! This business has absolutely destroyed my faith in online buying. I boight a dress from them for a wedding i went by their size chart i messaged them to make sure what i was measuring and what they were showing on their size chart was correct. I checked my measurements and according to their size chart i was a size 14 when i am usually an 8 to 10 max. I read reviews on this particular dress and eveyone saod to follow the size chart so i went with it. Got the dress and it was massive, i messaged them and got nothing back for a while, i sent the dress back paid for express post and still nothing. I went through all the proper channels and nothing. I was promised a store credit ( i never got it ) then i demanded a refund as there was nothing i like and to be honest the sizing scared me. The Wedding was on the 26th of Feb 2021, i still haven't heard from them and nothing has been issued. Honestly i suggest not to buy from them some may have a had good experience but if i can help just one person avoid being scammed then im glad. This has Scmer written all over it. The dress wasnt cheap either and now who knows when ill see that money again. Please be carful before you buy from here. I have never had an experience like this before ( first time buying online) Give me instore shopping anytime where you know what your buying and how it fits. These people take advantage of being behind a computer and get away with doing nothing. Wish they had somewhere i could complain in person.

14 April 2021
Unprompted review
Twosisters The Label logo

Reply from Twosisters The Label

Hi grace,

I'm more than happy to look into this for you! So sorry that you didn't have a good experience. We understand that first time buying online can be daunting and that's why we offer a landline for customers to call to ask any questions prior to ordering. I can see that your store credit was already issued in February. Please let us know if you haven't received and we are more than happy to resend. It is not normal for a big jump if you are usually an 8-10 and our size chart shows a 14. Customers would usually live chat, email or call us if this is the case and we can assist with how to measure. Please send us your measurements and we will measure it against the dress sent. If our size chart is inconsistent we will definitely issue you a refund. We are most definitely not a scam as you can see reviews of customers posting pictures on our review section.

Rated 5 out of 5 stars

AMAZING service!!

This is the third dress I have brought off Two Sisters. I love their quality, their style and their customer service. The last dress I had to send back as it didnt fit and I ordered another one. The communication was amazing and quick and they went out of their way to make sure I got my dress in time for my event. 5 Starts all around!!

11 April 2021
Unprompted review
Rated 1 out of 5 stars

Ordered a dress which took so long to…

Ordered a dress which took so long to arrive. I had to return the dress as it did not fit me when the measurements mentioned on their website indicated it would be a perfect fit. When processing the return, I noticed that I would only be given a store credit which is ridiculous. Once you give them your money, that’s it, you either keep the dress or take another dress which you won’t even know would fit properly. I would definitely not recommend wasting your money with this business. There are other small businesses who offer free returns and a full refund instead of a credit.

11 April 2021
Unprompted review
Rated 5 out of 5 stars

Legit company

Legit company, super fast shipping & the dress cut and material was high quality to match the cost of the clothing. True to size. Will definitely look to purchase a dress from them again! Would be even better if I was skinny as many of their dresses are very form fitting.

31 March 2021
Unprompted review
Rated 5 out of 5 stars

LOVE

The dress I purchased was absolutely amazing, not to mention how quick and prompt shipping was. Thank you two sisters ❤️❤️

31 March 2021
Unprompted review
Rated 1 out of 5 stars

terrible designs!! Dont shop here

Every dress i got was way too short, no designs looked good on, they were super weird fits. Then i had to make 5 exchanges all facing the same issues, but there is a no refund policy even though none of their dresses can fit anyone above 5.5ft. Any other item likes skirts or tops were all sold out so i ended up getting something i didnt want because over the span of 6 months nothing rarely gets restocked. Dont waste your time or money because you wont get either back. period

18 March 2021
Unprompted review
Twosisters The Label logo

Reply from Twosisters The Label

Hi Elissa,
Sorry to hear that your experience wasn't great. We do list all length of dress on the last image of each product so customers can measure it against their body. We wish that we can guarantee the fit of every dress, however there is no one same body. We also have reviews of customers images on the product review.

Please let us know how if these information are missing on the page and we would gladly offer a refund.

We hope we can turn your experience around.

Rated 5 out of 5 stars

3 great dresses from 3 purchases!

I have bought 3 dresses from two sisters the Label. All have been great quality and the price is more expensive than most boutiques but it is great for the quality. Love the dresses!

17 March 2021
Unprompted review
Rated 2 out of 5 stars

Fast delivery however poor quality dress.

I made an order on Sunday morning and my dress arrived on Wednesday so dispatch was super prompt which was great. Unfortunately the quality of the dress is lacking, the stitching in some areas is poor and the dress looks cheap. As there is no refund policy just a store credit it’ll just be hung up in my wardrobe until I have a clear out and donate it. I love to support a small business but I don’t like flushing my money down the drain. I wouldn’t risk purchasing from here again.

17 March 2021
Unprompted review
Rated 5 out of 5 stars

Love Two Sister's

Love Two Sister's
Always true to size and the quality is beautiful. I always know the outfit will be amazing 😊

15 March 2021
Rated 1 out of 5 stars

Read terms and conditions before purchasing …

Ordered a dress which I cancelled before it even got dispatched due to the event being cancelled.
They don’t refund which I didn’t know before making the purchase - obviously wouldn’t of made the purchase if I knew this. I guess it’s how they make their money.
I won’t be purchasing from here ever again. Maybe be helpful and understanding to your customers.
This shows me you couldn’t care about your customer service.

15 March 2021
Unprompted review
Twosisters The Label logo

Reply from Twosisters The Label

Hi there,

We are sorry to hear that you had a bad experience. We do our very best to pack orders as quick as possible so customers get their orders quickly. At the time of your request, our team have already packed up your order up ready and we would need to go through every single packed order to extract yours out. Unfortunately, this would mean that our operation would have to stop and some customers orders will not get pack and ship on time.

I hope you get to wear the dress for another occassion and we look forward to seeing you in it :)

xx

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