Product was exactly as described very good service will definitely order from them again
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What can I say everything went smoothly! First time seeing and using this company. Im well happy I had found it was looking for the boddingtons junior hacksaw and I was shocked to how cheap they were... See more
Company replied
All items from order delivered quickly, great product the boddington screwdrivers. Only one thing I would improve is the internet shop as is very slow and it freezes at times, and makes you give up y... See more
4 star as when i placed the order online even though i received confirmation etc didn't receive the goods. Called up and somehow it got misplaced. But finally sorted and received in 2 days of the conv... See more
Company replied
Company details
- Tool shop
- Construction equipment supplier
- Hardware Shop
- Janitorial equipment supplier
- Tool manufacturer
- Tools Wholesaler
Written by the company
TW Engineering is a privately owned business, based in the UK and supplies tooling solutions nationwide.
Contact info
Angular House, DE74RB, Ilkeston, United Kingdom
- 01159323223
- support@twtools.co.uk
- twtools.co.uk
4.7
Excellent
102 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Not even received item
Not even received item ?
I've messaged you aswell and no response.
13 January 2022
Reply from TW Tools
Hi Matthew, sorry to hear you are having problems with you order. Could you please contact us on support@twtools.co.uk so we can get this resolved. Thank you.
Really easy to deal with
Really easy to deal with, fast delivery and I’m really happy with product I purchased
24 December 2021
Reply from TW Tools
Thank you for your kind feedback. Hope to see you again soon! :)
Reply from TW Tools
Thank you for your review Sherrie, we hope to see you again soon! :)
Excellent prompt service.
22 November 2021
Reply from TW Tools
Thank you for your review Tony, we hope to see you again soon! :)
Great Customer Service
Ordered two toolboxes and and had a problem with one of them, pessimistic of getting any Customer Service as it was my first and only order and surprisingly quick response and deat with swiftly. I contacted them via the contact form on the website, so can't say about phone. Great service overall.
3 November 2021
Unprompted review
Reply from TW Tools
Thank you for your review Niranjan, we hope to see you again soon! :)
Very fast delivery
Very fast delivery. Great customer service too as I had a problem ordering and they rectified it instantly
30 October 2021
Reply from TW Tools
Thank you Raymond, we hope to see you again soon! :)
Product arrived as sooner than expected…
Product arrived as sooner than expected and was as described.
23 September 2021
Reply from TW Tools
Thank you for your review Calvados, we hope to see you again soon! :)
Perfect tool box
Perfect tool box , fully meets my requirements and expectations
Helpful staff and prompt delivery
15 September 2021
Reply from TW Tools
Thank you for your review Jim, we hope to see you again soon! :)
Great service
Great service, swift delivery. Excellent packaging.
Thank you. Will be ordering again soon
11 June 2021
Reply from TW Tools
Thank you for your review, we hope to see you again soon! :)
I was impressed with the service and…
I was impressed with the service and how quick I received my package.
14 May 2021
Reply from TW Tools
Thank you for your review Philip, we hope to see you again soon! :)
Took a whole month for them to tell me…
Took a whole month from when I ordered it for them to tell me the item is out of stock, even though they said they had it in stock on their website. The fastest thing they did was refund me.
11 May 2021
Unprompted review
VERY VERY DISAPOINTED STILL HAVENT…
VERY VERY DISAPOINTED STILL HAVENT RECEIVED MY TOOLKIT.
4 May 2021
Toolboxes delivered in a timely manner
Toolboxes delivered in a timely manner. Nice customer service.
22 April 2021
Excellent prompt service and delivery…
Excellent prompt service and delivery also had courtesy call to check delivery had arrived safely
1 April 2021
i received my item very quickly and it…
i received my item very quickly and it was just as i ordered so i have only positive feedback to give.
4 March 2021
Fast dispatch and competitive pricing
30 January 2021
Slow delivery time
Took almost a week to deliver a small item. Unknown whether it was, for example, due to item being out of stock, or a problem with the carrier.
22 January 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.