tymebank.co.za Reviews 

Clientele seems like a reputable company so why do they employ ghetto scammers to operate in Parow Mall. Those people with the table outside of Clothing Traders Warehouse, will talk fast , try to get your phone & activate Debicheck. DO NOT WHATEVER U DO LET THEM TOUCH YOUR PHONE. They will activate a Debicheck. I went back to moer the young fast talking guy but he disappeared in his tie. Because of this I will no longer put funds into my Tymebank account because they are useless as far as customer service department is concerned. They have no office to go make a formal complaint at. I suspect that Tymebank & Clientele & something called Nedcredfin & CConnect are in cahoots. How the hell do I get these 3 debichecks always failing & charging me for it, Clientele, Nccredfin, CConnect? Theres a scam here & I'm NOT PAYING A CENT vtsek

Tymebank you are letting your staff rob us off of our hard earned money, there’s really no two ways about it. I got hacked today and the person had a nerve to close my 2 goalsave accounts, luckily I was able to transfer one of the goal saves money to another account but couldn’t transfer the other amount because it needed an OTP and you stupid people, had access to that number because you did a sim swap before you proceeded to steal my money and then you have a nerve to purchase a Hollywood bets voucher with my money. You are fools and will forever remain fools and stuck… Up yours 🖕

Good day

I am really disappointed in the services received until now no one has come back to me regarding my complaint against a agent error and due tot that error I have lost money and no one at time bank is caring is this the type of service Tyme bank is giving the clients ?

I need a answer

Jean Pierre Van Der Westhuizen
8804085294087
061 953 2693

Since I joined this bank I've never experienced any issues, very fast and simple to use.just make sure you keep Ur information safe such as id and never allow any calls nor strange pop up on Ur screen cleaning to be tymebank agent....what I know is that tymebank consultant they won't call you ask OTP or id or any personal details

To Whom It May Concern,
I am writing to express my deep disappointment regarding the distressing experience I encountered with your service.
On 7 July 2025, I booked a flight online from Johannesburg to Cape Town scheduled for 18:30. The payment was successfully processed, and I received confirmation from my bank. However, I did not receive any confirmation email from your side.
Upon arrival at the airport, I was informed that the booking had been canceled and rejected. Despite multiple attempts to resolve the issue and board the flight — including having my bank confirm the successful payment over a phone call — no one was able to assist me.
This was particularly devastating as I was traveling due to a family emergency. I was left stranded at the airport and had to make alternate arrangements on my own, using the last of my available funds to try and get to Cape Town.
What is most disappointing is that despite being a loyal customer, no one was willing to go the extra mile to help me during this critical time. The lack of support and urgency shown was both frustrating and disheartening.
I urgently request that a senior representative contact me on 074 685 1902 to address this matter. I have attached all relevant documents, including proof of payment and booking details, for your reference.
I hope to receive a swift response and appropriate resolution to this matter.
Sincerely,

Could not do a simple online payment. Emailed them because they have no online support feature. Still waiting for a response after sending the email hours ago.

This is the worst bank ever. I'm waiting months for them just to send me confirmation. Are they using technology from 1920? Thank God I'm not banking with Tyme Bank (they must actually call themself TIME bank because they take their time to assist)

Good day. Since we sent Tymebank the proof of payment on 26/05/2025 after 10h00 we received an email from Tymebank with the case number PI-**********. The lady who confirmed the receival of the POP told me that the money will be released within 4hours. We are still waiting and nobody is answering WhatsApp number that Tymebank provided. It look like the same story of America where the police arrest your money and you have to proof that your money is not guilty of a crime. Nobody reported this transection to be suspicious for you to arrest my money. If there is a complainant please provide us with a Police case number as the number Tymebank provided is not a Police case number. What type of message do Tymebank send to your personal and business account holders, every time we receive money Tymebank will arrest our money until proven not guilty. Tymebank can arrest your property without involving the police.

Make payments to any bank free of charge. Tymebank allows you to receive your salary 12 hours early.

I made query about a reversal of a nomarl payment I made I tried to call multiple times the agents kept dropping my calls only for them to tell me I have been logged out of the system I won’t be able to call again for the day . Again I filled up via email I requested a mananger which I never got , I asked to log a complaint but no one got back to me about it the agents via email kept telling different stories and they were replying to another customer but sent me the emails I complained about that also no one ever got back to me about that as well the service has been absolutely ridiculous and they had already debited money from my bank for the reversal fee but they never logged a case for me or provide me with case number

My account still on debit hold, after I spoke to the agent who mentioned that fraudulent department will contact me after 7,I will be able to access my account, nothing, guys let's stick to big banks, tyme bank is circus

They have 0 compassion and treat people horribly. I received a payment from what I thought was legit but it was not and then they froze my account mind you the queried amount is R40.00 but the worst part is they were completely resistant to assist me in rectifying the issue and when I asked why I was not informed I was told "if you commit fraud we don't call you or let you know" and out of the five people who I had spoken to trying to prove my innocence because I too am a victim and even worse my bank is going out of their way to create stumbling blocks, I am not a Ken/Karen I had to speak to five different people because each time I would submit something the previous person requested the current person would ask where an additional item is as if I was supposed to know. Each Agent I spoke to contradicted the other agents so either I just spoke to a bunch of compulsive liar's or the company cares so little about their customers that their customer service Representatives are just random m people who were just stopped as they passed the building and asked if they wouldn't mind covering a shift. The only way they can do better is to fire the entire staff, hire all new staff and train them to be more customer centered, helpful and not arrogant also they should get leadership because according to the staff its a free for all no team leaders/2ic or someone put in charge over the weekend. Truly including all their other issues, like outdated systems etc the fact that customer service is non existent I don't understand what it is they are aiming to do they should just close their doors unless their aim is to be known as the worst, rudest and arrogant bank to be running. If you are thinking of opening an account don't those low transaction fees come with a high cost of being treated poorly being disrespected being racially profiled and discriminated against while being lied to and being mislead and not having access to a few basic new technologies that the other banks have. As soon as I get the names of their worst ever staff I'll update it so everyone will know their query is not going anywhere if they answer the call.

TymeBank FRAUD unhelpful
On Sunday 19 January 2025 at 18h58, I discovered unauthorized and fraudulent transactions on my bank account and reported it immediately to Tymebank.
I did not authorize or initiate these transactions, nor have I given my consent to any third party to access or use my bank account for such purposes.
I have taken the necessary steps to secure my account.
I submitted affidavit as a formal statement of the fraudulent activity and request that TymeBank and the South African Police Services investigate the matter and take appropriate action. I have been following up weekly with regards to the outcome and have not been assisted in a appropriate matter. Since my incident I have become aware of many more cases within TymeBank and believe they should compensate account holders if their systems are compromised.

Iv bought airtime via TymeBank App, and I never received it, I email them and they told me they could only help me if I would call them, so they couldn't fix my problem since I was unable to call them, how could I call them when I have no airtime? .

They advertise false information on their website. They said they don’t charge extra fees for prepaid electricity on their app, after purchasing R150, I only received R34 of electricity?

When I contacted them, I got a one line email response saying they don’t control the fees?

Disgusted and disappointed with this bank. FNB was wayyy cheaper and they advertised them to be the most expensive when it comes to purchasing pre-paid electricity.

I was working at my office, I have my tyme bank cards, never gave anyone pin. On the 8th FEBR 2025 I got notification someone busy in my account after the money was transferred. I called tyme bank to stop it. I was told to also go to MTN as my service provider. I lost R8000 that day. Yesterday on 18/02 I receved an email that the investigation is done and my money wont be refunded. They are not even giving me the breakdown of their findings. I registed my app in an Apple phone and the phone that was withdrawing money via app was a samsung. My question why their system is vulnerable to theft. There are no security controls in this bank. It's a fake bank. Even their service desk that u call they are not helpful very rude. It wont be a surprise to find out that the offices are in Yeoville or Hilbrow cos they dont have a walk-in branch.

My daughter was scammed through tymebank. She reported it as fraud and tymebank declined it as a fraud case. She has evidence of smses and emails from tymebank itself involved in the lead up to the scam but tymebank won't assist. So I guess we will be going to the Banking Ombudsman next.

On the 10th of December this TymeBank allowed my phone to be hacked and R19 999 was transferd from my account to an account unknown to me. I never received an OTP for this transaction! On the 11th of December I realized that money was taken from my account after I tried to purched goods and the transaction was declined! I emediatly phoned the banks fraudulent department and asked them to stop my account and to trace the money. I also asked if I should go to the police station to open a case and the response was not to do so as the bank has investigaters that will trace the money. I phoned the bank again 2 days later and was told from a different representative that the case will take between 5 to 7 days. I phoned the bank again 3 days later and was told from another representative that I have to go to the police station to get a avidavit witch I did on the same day. I sent a mail to the bank with the avidavit attached including all sms'e sent by the bank witch did not include the OTP aperantly sent by them. I phone the bank again 2 days later and was told by another representative that I have to open a case for a case number for them to proseed to allocate the funds. I went back to the police station and opened a case and forwarded to the fraudulent department. WHY WAS I NOT TOLD ALL OF THIS ON THE DAY THAT I REPORTED THE MONEY STOLEN?? I phoned the bank every day after that and all representatives say they will get back to me but they never did. I get the feeling that this is all done inside the bank. Today, Monday the 20th of Jan I phoned again and was told that there is no money to retrieve from the account my money was sent to!!! I asked the representative today if they don't have insurance against cases like this. I was told they have so many fraud cases and won't be able to pay all cases and so do not have insurance. This is a joke and is actually stating a fact against TymeBank!! This is totally the banks fault and could have been resolved earlier! We are a family of 5
that is banking with this bank and we are not making small deposits. I will make sure that we all close our accounts with this bank and I will also name and shame on social media and report this world wide. This is a disgrace to say the least!! Every platform available will get my review on TymeBank.

I'm sitting in my house, I have my tyme bank cards, never gave anyone pin etv Today the 5th of January 2025 I got notification someone bussy withdrawing my money the sad part is the person is transfering from from goal saving to every day account to withdraw. I called tyme bank to stop it. I was told to also go to vodacom as my service provider. I'm praying TymeBank to sort out R13000 it's alot and the money belongs to my social club tyme bank please resolve my issue 😭😭