Tyre Pros Reviews 

566
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Considering 62 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and friendly demeanor. People appreciate the team's efficiency, quick service, and knowledgeable approach, making their visits smooth and stress-free. Many also found the pricing fair and reasonable, with flexible payment options and free assessments. However, some customers reported issues with work quality, including damaged alloy wheels or incorrect repairs. A few also experienced poor customer service, mentioning unhelpful staff, and a refusal to take responsibility for errors. These instances suggest occasional inconsistencies in service delivery.

What people talk about most

Service

Customers had positive experiences with service, often describing it as outstanding, professional, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Product

Consumers find product experiences to be ambiguous, with some feeling secure with new tyres and appreciating... See more

Customer service

Users describe ambiguous interactions with customer service, with many praising individual agents for their... See more

Price

People report positive experiences with pricing, often finding services significantly cheaper than... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My Experience At Tyres Pros Gillingham Was 💯 Satisfactory. Pat ( the gentleman) who attended to me, was patient and went over and above to ensure my queries were met. A big shout out to the... See more

Rated 5 out of 5 stars

I went to STS tyre pros in East Grinstead after wasting 2-3 hours,unsuccessfuly,trying to get approval under the insurance we have with AutoProtect for the replacement of 3 tyres. In desperation... See more

Rated 5 out of 5 stars

I always use sts tyre pros in Canterbury because they are professional and polite, never doing work unless really needed. I visited again today and as ever, they were polite and knowledgeable and trea... See more

Rated 5 out of 5 stars

They were very professional and extremely helpful. Saw me at short notice and accommodated my tyre replacements. They even waited for me to find my wheel nut which led to me being 30 mins late for my... See more


Company details

  1. Tyre shop

Written by the company

For tyres, brakes, servicing and more – Talk to the Tyre Pros. Our friendly team are here to help.


Contact info

4.2

Great

TrustScore 4 out of 5

566 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(566)

60 reviews in the last 12 months

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Rated 1 out of 5 stars

Steer clear!!!

So a gem of a car was booked in for 5 new tyres and an MOT, 16 Jan 2024. Approximately £650 worth of work!
However the staff at Stevenage were so rude and judgemental, especially one member of the team, that I left without having the car touched and screamed as I left I was so furious.
Fortunately there were witnesses, however, no one apologised, or offered to intervene, which is actually much worse!
I had already explained to them why the car was not with me at 14.50. It was actually an hr and 10 minutes before the rude idiot, had originally booked the car in for, he changed it to 15.00 hrs based on the managers advice.
Had he actually been polite, I was aking for advice how to get the car there, as I had just come out of Lister hospital, and I had lost my phone!
Btw I am a postie in Stevenage and prior to that, a nurse for 30 years, so good luck with your future business.
Females or vulnerable people steer clear of Tyre Pros Stevenage High Street.
Also on the premises, I was also almost run over outside the shop, just before entering the reception area.
I had to get up against a wall, that was either by a member of staff or a customer, and the staff just watched!
Perhaps I should seek legal advice.

I know the date this occurred, as it was the 22nd anniversary of our brothers death. RIP Nige xx

Lovely Stuart of Quick Response Tyres, Welwyn is having my business, thanx Stuart!

16 January 2024
Unprompted review
Rated 2 out of 5 stars

£70 for front tracking only!!!

£70 for front tracking only!!!
How do you arrive at this for a 10 min adj of track rod ends?
Second time taken back and its still not tracked correctly
First time wheel was to the left and towing to left, now u have to hold wheel slightly to right to go forwards and veers to left when you let go of steering wheel
Blaming New expensive tyres which maybe the cause!!!!
Tyre pressures also confirmed as spot on

12 February 2024
Unprompted review
Rated 5 out of 5 stars

Tyre Pros Bordon - Brilliant Service

Tyre Pros Bordon really went out of their way to help us with a punctured tyre this evening. Such a helpful service. Would highly recommend and would definitely call them first next time we need new tyres. Thank you so much!

8 February 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, honest and helpful

Went to tyre pro, Cheltenham, this morning (sunday). Arrived 10am with no appointment. Had a slow puncture which I thought was caused by a screw that was embedded in the tyre. Turned out not to be caused by that. Lady said she could repair it which she did nd no charge. Amazing service,very polite, prompt. Would high recommend and will definitely return for any future issues for both me and my 4 car family.

4 February 2024
Unprompted review
Rated 1 out of 5 stars

Avoid unless you have unlimited time & patience

Lost 2 full days for seemily 1-2 hour appointments, repeatedly told parts on order but seems this was not the case, took 16 days to resolve smallest of issues & 4 occasions of 'we will ring you'.

Lastly, I now need to redo my MOT (at my expense) as the 10 day window for a retest has passed

Nice guys, but service akin to useless as I still have not successfully got a MOT (the reason for my visit).

Suggest you book anywhere else, irrespective of the drive time.

16 January 2024
Unprompted review
Rated 2 out of 5 stars

Went in for a puncture repair and sat…

Went in for a puncture repair and sat for over an hour and they hadn’t even looked at it . I was told there was no where else in watton Norfolk who did tyre repairs. Phoned fresh motors 1/2 mile up the road and they said they could do it straight away . Cost an extra 25p but worth it as a far better company. Better waiting area , comfortable, quite and friendly. Won’t use tyre pros again , not the first thing me I’ve had to sit around for a long time. I was also told by one of the managers to speak to him for a price on tyres and he would do a deal cheaper than buying them online so I went in and he wanted £20 more per tyre

24 January 2024
Unprompted review
Rated 1 out of 5 stars

My friend Angie put her car

My friend Angie put her car and misguided trust in Clapham Road Lowestoft, for a front near side brake problem. They have had her car for three months now, each time she called them they gave excuse after excuse, promising to phone her back, but never did. The latest excuse was that it needed a new ABS pump, but were having trouble getting one, but promised again to call her back, and never did.
As time went on and her calls were met again with Trouble finding the part. Her brother then went online and got the part delivered within three days, which was then given to the “garage” who promised again that the car would be ready within a week and they would phone her with their progress …..to date no call AGAIN!!!!

20 January 2024
Unprompted review
Rated 1 out of 5 stars

Poor service management

Booked a tyre replacement for a time slot and paid online. Turned up to be told they can’t do it as they don’t have time. Had to call service centre who refunded but takes 3-5 working days.
Waste of time. Go elsewhere

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Great service again from Darren at tyre…

Great service again from Darren at tyre pros with all work carried out very professionally and my car left clean and tidy. I will be back as and when next service interval and tyres need addressing. Many thanks from a very happy customer who appreciates your professionalism and the care given for my car.

13 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

I needed the tyre pressure to be checked and George at Tyrepros in Guildford was really helpful. He checked all the tyre pressures, adjusted them and then stored them on the car's vehicle settings. I've bought tyres from this branch before but the assistance provided today was complementary - it's great when the ongoing customer service is excellent and that's why I will use them again and recommend them.

2 January 2024
Unprompted review
Rated 1 out of 5 stars

Poor pre Christmas experience

Poor pre Christmas experience, sent here via quick fit who were fully booked for puncture repair. On arrival one car in garage no signs of being super busy. Explained difficulty of situation being a local NHS worker & need to get car back on road asap. Rude dismissive & told nothing could be done. Really sad 😞 local business that clearly didn’t want to give us their business or even go any way in trying to help. In the end had to drive car to
Quick fit ormskirk who thankfully went above & beyond to help.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent customer service in Holt, North Norfok Branch

My car had a brake light go out on the 23rd December so I popped into the Holt, North Norfolk branch to see if they could help. I was advised by the front of house guy who I believe was called Wayne that they were fully booked for the day but to pop back at 4:30pm. I did so and they not only replaced the bulb but checked my Tyre pressure and reset the warning light on that for me as well. Wayne mentioned as he prepared my invoice that it had been manically busy all day and his lunch was still in his car, this was at gone 5pm. Amazing customer service, I was dealt with extremely politely and courteously even though I image they felt I was a typical helpless female, they did not make me feel that way. Definitely worthy of a 5 star review.

23 December 2023
Unprompted review
Rated 5 out of 5 stars

It was Christmas Eve Eve afternoon & all the garages were closed…

It was Christmas Eve Eve afternoon, and I got a puncture - all the garages Green flag called & my usual garage were closing early for the Christmas break - leaving me potentially stranded without a car until new year (car has no spare of course,) Called Tyre pros Tonbridge who waited for my pickup truck after they officially closed, and fitted my tyres at a good price too. Thank you Tom. What a complete star. Just don’t offer him a mince pie as he doesn’t like them.

23 December 2023
Unprompted review
Rated 5 out of 5 stars

Tyre Pros Maidstone THE place to go.....

I recommend many friends to Tyre Pros Maidstone as THE place to go to get super service and prices and they tell me that they would go back again without hesitation.
I had reason to go there again myself on the 24th Nov.2023 to have 2 Michelin PS5's fitted to my BMW M240i on the rear. The Manager Dylan Hudson as usual gave me his customary personal attention which is valued by myself and my friends as this sets the tone to his staff in operating a very professional outfit.

His meticulous attention to detail over and above the competition around sets the bar. I had never seen anyone buff off where the old weights were on the back of the wheel nor indeed to offer me black weights to match my gloss black wheels-I never knew they existed!
I had previously had both my cars' wheel alignment done on their Hunter laser machine by Dylan which is capable of adjusting camber as well as toe on upmarket cars-they also do Aircon re-gassing and some service items as well as normal tyre requirements.

All in all well done Dylan and his team!

24 November 2023
Unprompted review

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