U Account Reviews 5,339

TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Ok so why don't I use NFC on my phone? Actually, if you do online banking on your phones, do you have anti-hacking protection installed? Having a U Account which I top-up £100 every week from my (pro... See more

Rated 5 out of 5 stars

U account gives me facilities to use it as a bank account. It's similar working like a bank. Although it's not a bank but I can do everything with u account which a bank normally provide for custome... See more

Company replied

Rated 1 out of 5 stars

2020 April block my account 2318£ I write 100 email and message . Uaccount change service and my money lost or somebody take I wait 2 year my money I have all evidence every message and I have... See more

Rated 5 out of 5 stars

U account has been a life saver, very easy to use app and helps to save money. I have been using U account since 2018 till date and I have never regretted doing so as I use the account for almost all... See more

Company replied

Company details

  1. Bank
  2. Non-bank financial service

Written by the company

The U Account puts budgeting, avoiding overdrafts and digital service over hidden charges, penalty fees and hold music. With direct debits and a contactless Mastercard® Card, the U Account does everything you'd expect from your bank, but in a way that puts YOU first.


Contact info

3.8

Great

TrustScore 4 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Without u account

Without u account I would not off had a chance at getting my money in an account as credit score to low and u account has been awesome never had any problems highly recommended

30 August 2021
Unprompted review
Rated 4 out of 5 stars

My fresh start

I have no issues with my banking since switching to U Account. I feel free to do what I want with my money without any crazy fees. I am always contacted if there are any changes via email, and they notify you on the app which is just so easy to use too. I would also like to mention that, they accepted me for an account at a time I had made lots of financial mistakes and needed a fresh start, I needed a simple account no loans, no over draft, just my wages go in, my bills come out.

30 August 2021
Unprompted review
Rated 4 out of 5 stars

Brilliant

Brilliant, I've had no trouble with this account. I don't use high street banks anymore.my only criticism is the lack of a customer services number to call if something does go wrong.

30 August 2021
Unprompted review
Rated 5 out of 5 stars

My U account is an excellent way to budget.

My U account is an excellent way to budget. Without the fear or burden of the excessive interest of a credit card, my U account gives me ownership and control of what I spend without being charged for the privilege of doing so. Whilst using my U card I remain disciplined in terms of how I use my main bank account and can account for the money I spend.

30 August 2021
Unprompted review
Rated 5 out of 5 stars

Shopping made easy

This is a good way for me to separate my shopping costs from other bills. Only one hiccup when used the card a few times it declines as needs your PIN number. Took me a search on u account to find it out.

30 August 2021
Unprompted review
Rated 5 out of 5 stars

I've been with u account for a couple…

I've been with u account for a couple of years and they have come along great they had a couple of blunders in the beginning but came through the other side and are really good if i could change a couple of things it would be being able to see your balance at an atm and not being charged a pound for every transaction and withdrawal and also that your money goes in at midnight rather than 3:30 am but other than that i would and have recommended them to other people

30 August 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look