Orrendo!
Orrendo! Non prenotare con loro! Il no di telefono di Uala non funciona neanche!!!
I booked a massage for my brother in law as a present and booked it for him. It was meant to be tomorrow at 10am in Lucca.
He called the salon on Monday to change the date to an earlier appointment and he was told by the rude salon he couldn't do that as I had booked the massage and said there was no way of changing the appointment and I would lose my money! I then tried to call the salon, which, when I explained the situation hung up on me. I tried to call on several occasions (even with another phone in case they recognised my number) but they never picked up. There was no way of leaving a message either.
I tried to call Uala Italia but the number is invalid!!! I therefore called Treatwell UK (same company, different country) who got someone from Treatwell Italy to call but couldn't help. I was told an email would be sent to me to help me deal with the issue but I'm still waiting. Apparently I was meant to be called by Uala Italia but you can guess what happened... nothing!
I spent 60 Euros on a present which ended up being not only a waste of time (on the phone) and totally humiliating for me and my brother in law.
I have used Treatwell before in the UK and was always very happy, so I thought I could trust the brand in Italy. What a mistake!!
I now want a refund of my 60 Euros ASAP so my brother in law can have a massage elsewhere. The salon needs to be blacklisted and the Uala phone number updated on the website.
I am far from impressed by this absolutely useless service and inexistent customer service.
