Incredibly impressed with the speed at which my order arrived. I was dubious as I had never ordered anything from this company before but everything went very smoothly. Of course as I was happy with m... See more
Company replied
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Car seat ordered at 5pm on Monday, delivered at 10.30am Tuesday, with free standard delivery. Absolutely incredible service. Easy to navigate website and best price online for what I was looking at. W... See more
Accurate relevant information provided quick service Product excellent, good quality, sturdy -purchased for gift not given yet but sure it will be loved Have used before and will definitely continu... See more
Company replied
I needed to get a new car seat before travelling abroad. I had thought I could buy what I needed in a store, but they only had a display item, and said it would take 5 days to get one. Contacted Uber... See more
Company replied
Company details
Information provided by various external sources
Uber Kids is the online destination store for everything you need to welcome your little one into the world whether it’s your first or your tenth! Independently run we sell pushchairs, car seats, nursery furniture and accessories from the most renowned children’s brands worldwide, all available for you to purchase safely online with 100% confidence and trust.
Contact info
United Kingdom
- 01978 667 903
- sales@uberkids.com
- uberkids.com
4.7
Excellent
14k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Reply from Uberkids
Thank you, please let us know if you need anything else.
Unresolved car seat issue on delivery
When I received the car seat I identified the side panel insert was damaged and notified Uberkids. I quickly received a response and was notified a new the insert would be dispatched. Unfortunately the manufacturer provided the wrong insert replacement which was sent via Uberkids. I notified the Uberkids service team along with another question on fastening the insert. I never heard back and the car seat continued to be a safety risk for my 3 year old child. I eventually had to buy a new car seat from another provider as I couldn’t wait any longer.
In summary fast prompt delivery (I’ve bought a number of products in the past) but no support if there any issues on delivery. Whilst I’ve bought a number of car seats in the past from Uberkids without a hitch, I will no longer use their services. Really disappointing given they provide products focused on the safety of children.
31 August 2022
Reply from Uberkids
Hi Kris, thank you for taking the time to leave a review.
I'm sorry to hear of the experience you've had with the team. I can see that throughout this case there has been continual correspondence with the supplier for a resolution on the matter. They provided a further replacement insert (we have not been notified by you that you have not received this), but can see we were never advised regarding your question. I've had a member of our Customer Service department chase this up for you right away and will ensure an update is provided to you promptly.
Should you have any queries in the meantime, do not hesitate to contact the team via email customerservice@uberkids.com or phone 01978 667913.
Many thanks, UBER Kids
Great product and fast delivery!
2 January 2023
Reply from Uberkids
Thank you for sharing your experience with us 😊
Reply from Uberkids
We are very grateful for your review, thank you!
Reply from Uberkids
Happy to help, thank you for your custom.
Fastest delivery ever!
Found what we needed quickly and it came the next day! Fantastic company and great overall experience, would highly recommend using UberKids!
27 December 2022
Reply from Uberkids
Thank you for your positive review Ben!
Reply from Uberkids
Thank you very much, we aim to please 😊
Efficient service
30 December 2022
Reply from Uberkids
Thank you for your kind words, Elaine! Please feel free to contact us for anything else, we would be happy to help.
Reply from Uberkids
Thank you for taking the time to write such a lovely review Joanne 😊
Wow amazing fast delivery & great price…
Wow amazing fast delivery & great price !!
5*
29 December 2022
Reply from Uberkids
Thank you Berni, we would love to help you again in the future, should you need anything else 😊
Reply from Uberkids
We appreciate the kind words, thank you for your review!
Ordered a pushchair for standard…
Ordered a pushchair for standard delivery and it came within 2 days
Defiantly will order again !
29 December 2022
Reply from Uberkids
Thank you very much for your review, should you require any assistance then please contact us and we will be happy to help you 😊
I ordered a Tutti Bambini crib on 26th…
I ordered a Tutti Bambini crib on 26th December & my order was dispatched on 28th December! Speedy delivery. Box was in excellent condition. Product as shown in pic & as described. Highly recommend UberKids. Would use them again :)
26 December 2022
Reply from Uberkids
Hi Alexandra, thank you for the review, we really appreciate it and we are pleased that all went well.
Is a lovely pram
Is a lovely pram, great to walk with, and I am happy I picked this pram
27 December 2022
Reply from Uberkids
Hi Amber, sincere thanks for the review, they mean a lot to our team, our business, our customers and future customers.
Reply from Uberkids
Thank you for choosing Uber Kids and for your positive review 😊
Product was delivered within 48 hours…
Product was delivered within 48 hours of ordering, despite ordering on a bank holiday. Brilliant service
29 December 2022
Reply from Uberkids
Thank you for your review, it really helps us!
AMAZING delivery
Ordered Wednesday morning 28th December and received item 29th!
Amazing fast delivery!
Fairly priced too.
29 December 2022
Reply from Uberkids
Thank you very much for your positive review 😊
Great pram
Great pram. Easy to assemble, sturdy, well made and beautiful. Looks expensive. Very light and big sun capony. Came quickly
31 December 2022
Reply from Uberkids
Thank you, please let us know if you need anything else.
Fast shipping
Shipping was fast, the package shipped quickly after I placed the order and arrived the day after I received the email that it had dispatched despite it being a holiday week. Very happy!
26 December 2022
Reply from Uberkids
Thank you for sharing your experience with us 😊
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