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UBS Group AG Reviews 1,670

•
TrustScore 4 out of 5

4.1

Bank
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional friendliness, professionalism, and helpfulness, often noting their detailed explanations and patient approach. The user experience, particularly during account opening and transfers, is frequently described as smooth and efficient, with many appreciating the seamless setup of services like e-billing. However, some people were dissatisfied with the customer service, citing difficulties in reaching support, slow response times, and a perceived lack of care for customers. A few other people also felt that the service was poor, experiencing issues such as accounts being put on hold without notification, inability to make payments, and problems with money transfers.

What people talk about most

Staff

Clients share positive opinions on staff. Many reviewers praise the staff for being friendly, courteous, and... See more

Service

People report ambiguous experiences with service. Many customers praise the exceptional service, highlighting... See more

Customer service

Consumers have ambiguous experiences with customer service. Many reviewers praise helpful and professional... See more

Payment

Reviewers highlight significant dissatisfaction with payment processes. Customers report accounts being put... See more

User experience

Reviewers mention positive feedback about user experience. Many customers found the account opening process... See more

Based on these reviews

Rated 5 out of 5 stars

Our appointment with Lorraine was fabulous. Her extensive experience and speed made our time at UBS a complete pleasure. She proposed us incredible family package that gives us benefits we didn't even... See more

Rated 5 out of 5 stars

Just had the automatic transfer done from my Credit Suisse account to UBS. Wow. I had saved standing orders, direct debits etc, prepared to re-input them but UBS had everything set up once the transf... See more

Rated 5 out of 5 stars

My wife and I already had accounts, but wanted to open a joint account and a youngster account at the Eaux-Vives branch. The staff was extremely friendly and courteous as usual. They offered us coffee... See more

Rated 5 out of 5 stars

I visited UBS yesterday to set up savings accounts for my children. Sometimes the staff there aren’t very engaging and a little stiff, but my experience yesterday with Ms Semra Aydin was excellent... See more

Company details

  1. Bank

Written by the company

UBS ist ein führender und globaler Wealth Manager sowie die führende Universalbank in der Schweiz. Sie verfügt zudem über ein diversifiziertes Angebot im Asset-Management und fokussierte Kapazitäten im Investment-Banking. Per Ende des dritten Quartals 2025 verwaltet UBS-Vermögen in Höhe von 6,9 Billionen US-Dollar. Durch personalisierte Beratung, Lösungen und Produkte hilft UBS den Kundinnen und Kunden, ihre finanziellen Ziele zu erreichen. UBS hat ihren Hauptsitz in Zürich und ist in mehr als 50 Ländern präsent. Die Aktien der UBS Group AG sind an der SIX Swiss Exchange sowie an der New York Stock Exchange (NYSE) kotiert.

Contact info

  • Bahnhofstrasse 45, 8001, Zürich, Switzerland

  • ubs.com

4.1

Great

TrustScore 4 out of 5

2K reviews

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Replied to 2% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

The best bank experience

Our appointment with Lorraine was fabulous. Her extensive experience and speed made our time at UBS a complete pleasure. She proposed us incredible family package that gives us benefits we didn't even think about, all at an incredible cost allowing us to actually save money. At the end she even provided us with gifts, a beautiful hat with UBS logo - we love them! Thank you Lorraine, you made our day.

5 December 2025
Unprompted review
Rated 5 out of 5 stars

Very experienced, warm welcome

Very experienced, competent and kind staff. Especially “Sabina Kellenberger” - she helped us with several issues without appointment and was extremely helpful and knowledgeable.
We felt very welcome and found a good solution to all of our banking problems!

3 December 2025
Unprompted review
Rated 1 out of 5 stars

Was forced to UBS from CS

Was forced to UBS from CS. In EVERY ASPECT WORSE AND MORE EXPENSIVE. Just cant recommend, there are many others, much more modern, helpful.

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Very high costs for everything

Very high costs for everything. Tax report statement. Costs me 1400 dollars. Its nothing to them. Rob your clients. With NO shame. Private banking? They should be ashamed. Transfer money? You cant. You have to email them. When your contact person is on holyday. Forget about it. They own your money. You have 0 controll

1 December 2025
Unprompted review
Rated 5 out of 5 stars

So nice

So nice! The person who open the account for me gives me so many useful advice! Love it!

28 November 2025
Unprompted review
Rated 2 out of 5 stars

UBS doesn't want my CHF 100'000

I have CHF 100'000 that I would like to invest and tried to get a UBS advisor to give me an overview of suitable products. I kept getting passed around from department to department and no one can help.

24 November 2025
Unprompted review
Rated 1 out of 5 stars

UBS is an Awful bank

Awful bank, I'm a costumer by UBS since more than 25 years, all of a sudden they put my account on-hold without any known reason or even without notifying me, each time I call the support they tell my something else like "someone will contact me", "we're not able to tell you anything", atc, all my family owns is now on hold and we're not able to pay any monthly receipts or the apartment rent. Approx. one month now since they put my account on-holt and I see only numbers in my account, not able to execute any transaction including the open receipt upon which I got Payments Reminder from a lot of companies with additional fees.
I never expected this from such a huge bank.

17 October 2025
Unprompted review

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