Delivery time good. Delivery charges not fair, it's too expensive. Product received in good condition. Product quality is good. --> only wants to know about, warranty process, as my kooforwa... See more
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Process: Had no issues with UBUY in getting the item, was delivered earlier than expected. Ordered from US to IN. Note: Their shipping and handling charges were 100 USD. Despite paying this amount... See more
Company replied
Can get whatever I want from International brand but sometimes it shows "Out Of Stock" or "Can't be Delivered in Ur Add." And the Coustom duty(DHL) is very High
Company replied
Company details
Written by the company
Ubuy is India's biggest-selling global shopping portal. A diverse range of international products that meet the varied requirements of people are available on this eCommerce platform. Explore the diverse collection of premium brands in popular categories on this international shopping website. You can shop electronic gadgets, fashion accessories, beauty products, clothing items, travel & outdoor amenities, home & kitchen appliances, office & school supplies along with laptops, smartphones and their accessories online from Ubuy India. Purchase them from any of Ubuy's international shipping stores in the USA, UK, China, Japan, Hong Kong and Korea. We assure dynamic customer services to all our clients and a rich cross-border online shopping experience. Moreover, you get to choose from millions of worldwide brands that are not easily available on many other shopping portals in India. ✓Reasonable Prices ✓Big Discounts ✓Great Offers and Deals ✓Fast Shipping ✓Genuine Brands ✓100 Million+ Products ✓Multiple Payment Options ✓No Amount Capping ✓Prompt Custom Clearance Services ✓Express Shipping | Online Shopping | Electronics, Health & Beauty Products, Fashion | Ubuy India
Contact info
52/183, Ubuy Tower, Opp. HCG Cancer Hospital, VT road Mansarovar, 302020, Jaipur, India
- (+91) 7901655023
- info@ubuy.com
- ubuy.co.in
4.0
Great
2k reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I was not told about the custom fees…
I was not told about the custom fees for which I had to pay inr 5000 and lot of hassles too
10 November 2025
Unprompted review
Reply from Ubuy India
Dear Durga Kheria
We are truly sorry to hear about your frustrating experience with your recent order. We understand how upsetting it must have been to encounter issues with customs tariffs.
Customs processes are handled by local authorities and can sometimes lead to unexpected charges or delays, which are beyond our direct control. This is why we clearly state in our policies and on our website/App that customs duties, taxes, and VAT are not included in the listed price. These charges are determined and collected by the customs authorities of your country, and we are not authorized to interfere in their process. Your feedback highlights areas we need to improve, and we are committed to addressing these concerns.
We understand that the final cost was far higher than anticipated, and we regret that this impacted your experience. Please know that UBUY does not profit from these fees, nor do we have authority over how they are applied. If you have further questions about the customs clearance process, please do not hesitate to contact our customer support team at info@ubuy.com
We sincerely hope you’ll give us another opportunity to serve you better in the future.
Warm regards,
Team Ubuy!
excellent product
28 November 2025
Unprompted review
Reply from Ubuy India
Hello Kishor A N,
Thank you for your review! We’re glad to hear that you found the product excellent. Your satisfaction means a lot to us.
Best Regards,
Team Ubuy
Perfect Virtual Marketing Place
Committed with scheduled delivery and quality of material.
26 November 2025
Unprompted review
Reply from Ubuy India
Hello Bidhan Mondal,
Thank you for your kind review! We're glad to hear that you found Ubuy to be a reliable marketplace with timely delivery and quality products. Your satisfaction means a lot to us.
Best Regards,
Team Ubuy
Wide range of products available from…
Wide range of products available from round the globe with quick delivery period.
20 October 2025
Unprompted review
Reply from Ubuy India
Hello Prash
Thank you for the excellent rating! We're delighted you enjoyed our wide range of global products and fast delivery. Your satisfaction is our top priority.
Hope to see you again soon!
Warm regards,
Team Ubuy!
Worst product which i ever seen …
Worst product which i ever seen …
Same product each n every time it shows different karat….
Worst product plz dont buy
26 November 2025
Unprompted review
Reply from Ubuy India
Hello!
Thank you for reaching out, and please accept our sincere apologies for any inconvenience caused.
We’ve searched our records but couldn’t locate details associated with your reviewer name. To help us resolve this promptly, kindly email info@ubuy.com with your order details, a screenshot of this review, and a summary of your concerns.
Our reputation management team will investigate immediately and follow up with you directly. We truly value your feedback and are committed to ensuring your satisfaction. Thank you for your patience and cooperation. We look forward to making this right.
Warm regards,
Team Ubuy!
Love u buy excellent service!
25 November 2025
Unprompted review
Reply from Ubuy India
Hello K.V.Chandrashekar Giri
Thank you for your kind words! We’re delighted to hear you loved our service and had an excellent experience with Ubuy.
Best Regards,
Team Ubuy
Order review
The delivery time is a bit long.
You should get the products from Singapore which is much closer to Bangalore
25 November 2025
Unprompted review
Reply from Ubuy India
Hello Raghavan
Thank you for taking the time to share your valuable feedback and for your 5-star rating. We truly appreciate your patience regarding the delivery time and we sincerely appreciate your constructive suggestion about sourcing products from Singapore to serve our customers in Bangalore more efficiently.
We are constantly exploring ways to optimize our global supply chain and reduce delivery times, and insights like yours are incredibly helpful in this process. Please know that we are actively working on expanding our logistics network to serve you better.
It was our pleasure to ensure you received the correct products, and we hope you are enjoying them. We look forward to the opportunity to serve you again and to provide an even faster delivery experience next time.
Best regards,
Team Ubuy
Excellent service
Excellent service. I have received continuous update of whereabouts of the product which I ordered. My son is very happy with the Dino he ordered.
Thank you.
20 November 2025
Unprompted review
Reply from Ubuy India
Hello Aminath
Thank you for taking the time to share your wonderful feedback with us. We are delighted to hear that you appreciated the continuous updates on your order and that our service met your expectations.
It brings us great joy to know that your son is very happy with his Dino. Delivering smiles is our ultimate goal!
We look forward to serving your family again soon.
Best regards,
Team Ubuy
This is a very amazing app and very…
This is a very amazing app and very wonderful service, I like it
1 November 2025
Unprompted review
Reply from Ubuy India
Hello Sachin,
Thank you for the wonderful feedback! We're glad to know you’re enjoying the app and our service. Your support means a lot to us.
Best Regards,
Team Ubuy
Its Good But What's Warranty Peocess?
Delivery time good.
Delivery charges not fair, it's too expensive.
Product received in good condition.
Product quality is good.
--> only wants to know about, warranty process, as my kooforway mini laptop's keyboard's K alphabet not working properly, so want to change keyboard, it's happens within one month of purchase...or suggest me where I can buy keyboard of kooforway mini laptop.
20 November 2025
Unprompted review
Reply from Ubuy India
Hello Mr Sudhan,
Thank you for your review. We’re sorry to hear about the keyboard issue.
Please email us directly at info@ubuy.com
with your order details and a short video/photo of the problem, and our team will help you with the next steps.
Best Regards,
Team Ubuy
It's expensive otherwise the stuff is…
It's expensive otherwise the stuff is great.
20 November 2025
Unprompted review
Reply from Ubuy India
Hello Lokesh,
Thank you for sharing your feedback with us. We’re glad to know you liked the product. We understand your concern regarding the pricing, and we truly appreciate your honest input. Your feedback helps us improve our services.
Thank you for choosing Ubuy!
Best Regards,
Team Ubuy
Quality of product is premium
17 November 2025
Unprompted review
Reply from Ubuy India
Hello Navneet
We truly appreciate your wonderful feedback! Reading that you found the product quality to be "premium" made our day. It’s exactly what we aim for with every item we offer. Thank you for choosing Ubuy and for recognizing our commitment to quality.
Warm regards,
Team Ubuy!
Good experience
Good experience. Used Ubuy for first time. Intend to use it more often.
16 November 2025
Unprompted review
Reply from Ubuy India
Hello Yogi
Thank you so much for your 5-star review! We're thrilled to hear about your great first experience with Ubuy India and are delighted to know you intend to shop with us again. We look forward to serving you soon!
Warm regards,
Team Ubuy!
Easy to order and fast delivery overall…
Easy to order and fast delivery overall good experience
5 October 2025
Unprompted review
Reply from Ubuy India
Hello TK
Thank you for your positive feedback! We're glad to hear you found it easy to order and enjoyed the fast delivery. We look forward to serving you again soon.
Best regards,
Team Ubuy
Very good packing My order amount Rs…
Very good packing My order amount Rs 3190 + 2213 shipping and handling charges and my country India was collected Rs 2906 Total cost Rs 8,309. But in Amazon this Product cost is Rs 5,400 . So , I am un happy
11 November 2025
Unprompted review
Reply from Ubuy India
Hi Satheesh,
Thank you for your feedback. We’re sorry to hear that you’re unhappy with the total cost. International shipping charges and customs duties can sometimes make prices higher than local marketplaces like Amazon India. However, we’ll surely pass your feedback to the concerned team to review pricing and improve your experience in the future.
Best regards,
Team Ubuy
you guys have ruined me
you guys have ruined me . its so good i need to buy more .
26 October 2025
Unprompted review
Reply from Ubuy India
Hello,
Thank you for your fantastic review! We're thrilled to hear you're enjoying our products so much. We'd be delighted to help you with your next order whenever you're ready.
Happy shopping!
Best regards,
Team Ubuy
Was good
Was good. Product was on time and I was getting live updates about the transit
10 October 2025
Unprompted review
Reply from Ubuy India
Hello,
Thank you for your positive feedback! We're glad to know that you received the product on time and appreciated the live transit updates.
We hope to serve you again soon.
Best regards,
Team Ubuy
Reply from Ubuy India
Hi Vikas,
Thank you for your feedback! We’re glad you appreciated our service and timely updates throughout your order process.
Best regards,
Team Ubuy
Poor service
I have three pending orders with Ubuy and have received no updates on their status. Each time I call, I’m told that the issue has been “escalated,” but there has been no real progress or communication. I had a poor experience with Ubuy in the past, and after repeated apologies, I decided to give the company another chance. Unfortunately, the lack of customer service and follow-up this time has been very disappointing.
31 October 2025
Unprompted review
Reply from Ubuy India
Hello Nandita
Thank you for taking the time to share your feedback, and please accept our sincerest apologies for the frustration and disappointment caused by the delays and lack of communication regarding your orders.
We truly regret that your past experience has repeated itself and that we have not met the standards you deserve.
To address this immediately, we have just sent a detailed email to your registered email address with the current status and tracking updates for all three of your pending orders.
Furthermore, we are already in direct communication with our warehouse team to expedite the delivery of your shipments. We are committed to ensuring you receive your orders at the earliest.
We understand that apologies are no longer enough, and we are focused on delivering a concrete solution. For any further questions, please feel free to reply directly to the email you received.
We value your decision to give us another chance and hope to restore your faith in us through swift resolution.
Best regards,
Team Ubuy India
Really solid product and prompt delivery
Really solid product and prompt delivery
30 October 2025
Unprompted review
Reply from Ubuy India
Hi Sanath,
Thank you for your feedback! We're happy to hear that you’re satisfied with both the product quality and the delivery experience.
Best regards,
Team Ubuy
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