Ubuy India Reviews 1,524

Reply from Ubuy India

Jun 23, 2025

Dear Mohamad farouq

Thank you for sharing your experience. We sincerely apologize for the frustration caused by the unexpected customs duty charges on your recent medicine order. We understand how concerning it is to receive additional fees, especially on essential items like medicine, and we regret that this impacted your satisfaction with Ubuy.

To clarify, customs duties and import taxes are mandated and collected by Indian customs authorities, not Ubuy or our partners like DHL. These charges vary based on product category (e.g., medicines often incur higher duties), value, and current regulations. While we clearly state on our checkout process while placing the order, and that "Customs/Import Duties & Taxes are NOT INCLUDED and will be collected at delivery".

We understand that this might not be the ideal scenario, and we are sorry for the inconvenience it has caused you. If you have further questions about the customs clearance process or encounter unexpected charges, please do not hesitate to contact our customer support team at info@ubuy.com

We appreciate your feedback and are committed to continuously improving the customer experience at Ubuy. Again, we are sorry for any inconvenience.

Best regards,
Team Ubuy

Reply from Ubuy India

Jun 19, 2025

Dear Valued Customer,

Thank you for your positive feedback. We’re pleased to know you received exactly what you ordered, with on-time delivery and clear updates throughout the process—including customs notifications. Providing transparent and reliable service is our priority, and we appreciate you recognizing these efforts.

We look forward to serving you again.

Best regards,
Team Ubuy

Reply from Ubuy India

Jun 12, 2025

Dear Ajit

Thank you for taking the time to share your positive experience with Ubuy. We are pleased to hear that your order, shipped from the USA, arrived in excellent condition with appropriate packaging. It’s great to know that the delivery was fast and that our partner courier agency kept you well-informed about customs procedures, making the process smooth and hassle-free for you.

Your feedback reinforces our commitment to providing seamless international shipping and reliable service. We appreciate your trust in us and look forward to serving you again in the future.

Best regards,
Team Ubuy

Reply from Ubuy India

Jun 3, 2025

Dear Valued Customer,

Thank you for your positive feedback! We’re pleased to know you enjoyed our products, pricing, and timely delivery. Your satisfaction is our priority, and we appreciate you taking the time to share your experience.

We look forward to serving you again soon.

Best regards,
Team Ubuy

Reply from Ubuy India

Jun 3, 2025

Dear Valued Customer,

Thank you for your wonderful feedback! We are delighted to hear that you are overjoyed with your purchase—from the brand-new product and its performance to the excellent packing and neat delivery. Your satisfaction is our greatest reward.

It was a pleasure serving you, and we look forward to doing so again soon.

Best regards,
Team Ubuy

Reply from Ubuy India

May 24, 2025

Hi Pradzi

Thank you for trusting us with your delivery. We appreciate your feedback!

Best regards,
Team Ubuy

Reply from Ubuy India

May 24, 2025

Dear Amitava

Thank you for taking the time to share your feedback with us. We’re glad to hear that your order arrived as scheduled and that you were satisfied with the product quality.

At the same time, we sincerely apologize for the inconvenience caused by the unexpected customs charges. We understand how frustrating this must have been, and we regret any lack of clarity regarding potential duties. While customs fees are determined by local authorities and can vary, we will review how we communicate this information to ensure future customers have a clearer expectation.

If you have any further concerns, please don’t hesitate to reach out to our support team at info@ubuy.com—we’re here to assist.

Thank you for your understanding, and we hope to serve you again with an improved experience.

Best regards,
Team Ubuy

Reply from Ubuy India

May 15, 2025

Dear Valued Customer

Thank you so much for taking the time to leave this wonderful feedback! We’re thrilled to hear that our on-time delivery and seamless ordering process continue to make your experience a positive one. Providing reliability and convenience is at the heart of what we do, and it means the world to know we’re hitting the mark for you. We truly appreciate your loyalty and can’t wait to serve you again soon!

Warm regards,
Team Ubuy

Reply from Ubuy India

May 20, 2025

Hello Surya

Please accept our deepest apologies for the inconvenience caused. We entirely understand your bothersomeness and the gravity of the situation. Unfortunately, we are unable to find any details in our database. To address this matter promptly and effectively, we request you to please drop us an email at info@ubuy.com with your order details and complete concerns. Our support team will check & get back to you.

We value our customers and take all the necessary actions for their satisfaction. Once again, we apologise for the inconvenience and appreciate your cooperation and understanding

Best regards,
Team Ubuy

Reply from Ubuy India

May 12, 2025

Hello S Perumal

Thank you so much for your wonderful review and the 5-star rating! We’re thrilled to hear that you found our service "excellent". It’s feedback like yours that motivates us to keep delivering quality and value.

Customer satisfaction is at the heart of what we do, and knowing we’ve met your expectations means the world to us. If you ever need anything in the future, don’t hesitate to reach out. We’re here to help!

Thanks again for choosing us. Wishing you all the best!

Warm regards,
Team Ubuy

Reply from Ubuy India

May 12, 2025

Dear Valued Customer,

Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our services. Your satisfaction is our top priority, and your feedback inspires us to keep delivering our best.

We look forward to serving you again soon!

Best regards,
Team Ubuy

Reply from Ubuy India

May 9, 2025

Hi Damandeep

Thank you for your positive feedback! We're glad you're happy with our service and appreciate your encouragement. We'll continue working hard to meet your expectations.

Best regards,
Team Ubuy

Reply from Ubuy India

May 9, 2025

Hi Manoj

Thank you for your positive feedback! We're glad you found our website easy to use. Your satisfaction is our priority, and we appreciate your support.

Best regards,
Team Ubuy

Reply from Ubuy India

May 8, 2025

Hello Mohit

Thank you for sharing your feedback, and we sincerely apologize for the frustration caused by your recent experience. At Ubuy, we strive to ensure every order meets your expectations, and we regret that this was not the case.

After carefully reviewing your order, we confirmed that the item “3M Green Corps Reinforced Weld Grinding Wheel 01991, 3 in, 22" x 3/8" 5 Pack Heavy Duty, Resin Bonded, Long Lasting Wheel for Fast Cut, Auto Body” was shipped to your address on April 15, 2025, as a brand-new, original product.

Our policy allows a 7-day return window for eligible items, and we encourage customers to contact us during this period for seamless assistance. Unfortunately, we did not receive any prior communication from you, which limits our ability to address the issue retroactively. That said, your feedback is invaluable, and we’ll use it to improve our processes.

Please accept our heartfelt apologies for the inconvenience. If you still have concerns and want additional assistance, kindly reach out to our support team at info@ubuy.com . We will be happy to assist you.

Thank you for giving us the opportunity to make things right.

Best regards,
Team Ubuy

Reply from Ubuy India

May 7, 2025

Hi Akshay

Thank you for your perfect rating! We’re honored to receive your praise and delighted that we could deliver excellence to you.

Your satisfaction is our greatest motivation, and we look forward to serving you again soon.

Best regards,
Team Ubuy

Reply from Ubuy India

May 7, 2025

Hello Prashant

Thank you so much for taking the time to share your feedback! We’re delighted to hear that your overall experience with us was smooth and appreciate your understanding regarding the unforeseen import charges transparency in international shipping is something we continuously strive to improve.

Your insight is invaluable, and we’re already reviewing ways to enhance how we communicate potential fees upfront. While we can’t always predict every variable, your experience reminds us how important it is to keep refining our processes for clarity.

We truly value your business and would love the chance to deliver a flawless 5-star experience next time. If you ever have questions about future orders or need assistance estimating additional costs, please don’t hesitate to reach out to us directly at info@ubuy.com

Thanks again for your trust and support!

Warm regards,
Team Ubuy

Reply from Ubuy India

May 7, 2025

Hello Somnath

Thank you so much for your fantastic review! We’re overjoyed to hear that you loved the product, experienced hassle-free early delivery, and found our pricing excellent. This is the trifecta of what we aim to deliver for every customer!

Your kind words truly brighten our day and remind us why we pour so much passion into curating quality products, optimizing our processes, and keeping our offerings accessible. Knowing we hit the mark for you means everything to our team.

We’d be honored to have you shop with us again soon! If there’s anything specific you’d like to see in the future or any way we can make your next experience even smoother, feel free to reach out at info@ubuy.com

Thanks again for choosing us and for spreading the love!

Warm regards,
Team Ubuy

Reply from Ubuy India

May 7, 2025

Hello Hoshang

Thank you so much for your glowing review and for taking the time to highlight your experience with us! We’re absolutely thrilled to hear that our team’s responsiveness stood out to you. It’s our mission to ensure every customer feels supported and valued at every step.

Knowing that you felt consistently heard and assisted means the world to us. Our team takes great pride in being there for you, no matter the question or concern, and your feedback reaffirms how important this commitment is.

We’re grateful for your trust and look forward to continuing to provide you with the same level of attentive service in the future. If there’s ever anything else we can do to make your experience even better, please don’t hesitate to reach out at info@ubuy.com

Wishing you all the best, and thank you again for choosing us!

Warm regards,
Team Ubuy

Reply from Ubuy India

May 7, 2025

Hello Rashmi

Thank you for sharing your concerns, and we deeply apologize for the frustration caused by the delay and loss of your shipment. We completely understand how disappointing this experience must have been, especially after waiting for many days.

Upon investigating, we regret to confirm that your package was indeed lost in transit a situation we take very seriously. We’re actively working with our shipping partner to address this issue and prevent future occurrences. To resolve this promptly, a full refund has been initiated for your order. The amount will be credited to your original payment source within next 6-7 working days.

Your satisfaction is our priority, and we’re truly sorry for falling short this time. We’d value the opportunity to regain your trust in the future. For further assistance, please reply directly to our email or contact us at info@ubuy.com

Thank you for your patience and understanding.

Sincerely,
Team Ubuy

Reply from Ubuy India

May 5, 2025

Hello Arun Khopkar

Thank you for the 5-star review! We’re delighted to hear you appreciated our service and punctuality. It’s what we strive for every day. Your feedback motivates us to keep delivering exceptional experiences. Looking forward to serving you again soon!

Best regards,
Team Ubuy