What excellent service received from Chanice Clark. Walked into the dealership today and left within 2-3 hours (As my chosen vehicle was at another location) with my first car despite having bad... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Went in straight after work without any paperwork due to the time. Managed to get everything sorted just from images I had on my phone. Staff were polite and very helpful the whole time managed t... See more
Company replied
Absolutely amazing customer service by Ryan in the Wigan branch. Understood what financial situation I was in and got me an amazing deal and worked together to get me back on the road same day! Couldn... See more
Company replied
Umar Ben and Gary really helped me today to get me new car finance, I absolutely love it!! So happy with it, talked me through any questions I had, made me feel comfatable I can’t recommend you guys e... See more
Company replied
Company details
Written by the company
ucancarcredit, Car Credit, Car Finance, Used Car Finance, apply now for a car loan
Contact info
Circular Garage, Poolstock, WN3 5DU, Wigan, United Kingdom
- 01942 590360
- customerservices@ucanfinancialservices.co.uk
- ucancarcredit.co.uk
4.6
Excellent
481 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 46% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Umar
Umar . First class service and friendly helpful staff. This is the second car I have had from Umar now. Never use anybody else again
24 January 2025
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Mark. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Avoid at all costs
Terrible place, bought a car from the Wigan branch which broke down after less than an hour! Then cut out on the motorway the next day, took it back and the manager there was very unhelpful and rude, said he didn’t see it so nothing wrong with the car! Agreed to wind back the deal but leave me no car and out of pocket by over £700 don’t believe their warranty inspections as the fault was engine oil sensor damage. Will be taking them to court! Bad customer service. Also they used my bank card to make an online purchase !!
23 January 2025
Unprompted review
Umar is really friendly i really…
Umar is really friendly i really appreciate his service definitely recommend!
20 January 2025
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Moses. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
2nd time round
2nd time round, I was greeted by nathan & the team they were fantastic very helpful and respectful 10/10 delivered car to me aswell couldn't ask for a better place. Would recommend
16 January 2025
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Stephen. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Umar
Umar - had a really great experience umar was very helpful and understanding! Would 100% recommend.
15 January 2025
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Tammie. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Umar was very good with service today…
Umar was very good with service today very happy
10 January 2025
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Csaba. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Ben was fantastic
Ben was fantastic! We've had two cars from here now and service has been amazing everytime, fully recommend this company for all they do!!
9 January 2025
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Alice. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Fantastic service as always from Umar at Ucan
Been today to arrange car credit after being previously and having exceptional service. Helped today by Umar who gave exemplary service and managed to refinance me and upgrade my vehicle to something much better than the previous. A+ service as always from Ucan!
4 January 2025
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Richard. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Amazing team couldn’t ask anymore…
Amazing team couldn’t ask anymore helped me out when no one would would highly recommend handover brilliant couldn’t say thank you enough with the two members who helped me all the way James and Nathan thank you again
21 December 2024
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Curtis. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Your reply is absolutely ridiculous…
Your reply is absolutely ridiculous considering you had me approved with Moneyway and I signed the agreement with Moneyway. The company that rang me was first direct so no you in fact didn’t get approval from that company at all!
10 December 2024
Unprompted review
Recommend!
Naz and Nathan were very helpful with the selection of a new car. All steps were explained and drove away in a new car the same day.
Would recommend! :)
30 November 2024
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Georgia. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Umar and Ben did me good
Umar and Ben did me good! Left in a new car same day
Health food drink, Dr Pull Mi Roots Tonic bitters, perfect for all kinds of sickness👌
21 November 2024
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Purchased second car from Wigan
Purchased second car from Wigan, my English wasn't good but chanice wigan helped me so much thank you
20 November 2024
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Hanan. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Umar
Umar
Had a brilliant experience here. Umar sorted my car within an hour I was driving it away. Friendly and efficient. Best car dealers I’ve been to
18 November 2024
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Jade. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Umar sorted me out a new car
Umar sorted me out a new car. He was amazing. Friendly and helped me with everything and done everything for me so I didn’t have to worry. Amazing. Couldn’t recommend enough.
18 November 2024
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Sophie. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Very friendly polite staff and Service…
Very friendly polite staff and Service here at Ucan.
Umar was our salesman great service throughout explained everything took us for a test drive and finalised all paperwork alongside us got the car on the same day.
Will recommend thank you for a brilliant service
16 November 2024
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Kelly. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Further to your response on my last…
Further to your response on my last review. We were customers until we chose to go elsewhere so please do not lie. My self, my wife and my mother in law were all there in person when we were told specifically the FINANCE COMPANY required a deposit not UCAN! When asked if we could lower the deposit to £50 instead we were told "we will just go and contact the finance company but I'm sure they will accept this" a blatant lie because the finance company did not require a deposit. At no point did you state the deposit was to go and collect the car. And again we were told straight away the car was ready, my wife even offered to stay there until it arrived and drive it home but u said no don't stress about that get home with the little ones and we will deliver it to you later tonight!! We then received a call that evening stating the car was there but it was late and u had to wait for the following day when someone would then deliver it. The following day you called again to say delivery wasn't happening that day and the car needed re gaming and low and behold that the car wasn't even with yourself after stating the day before you had collected it!!!! You lied throughout the whole time and left us no choice but to contact the finance company after such a mess about. The car we found is a 66 plate so 2 years older and the milage is 53k for the same price but lower monthly payments the car u offered us was a 2014 plate with 79k miles at £6499 which is way above its market value!! You then refused to hand the deposit back because we no longer wanted to continue with your contract. As stated on the website you say deposits are refundable another lie because you withhold people's money if they choose to change there mind. You have taken money illegally, we did not agree at any point to pay you a deposit for collecting a car!! We paid a deposit to secure a finance contract which we later found out was not required and now u are trying to keep that money for yourselves which you are not allowed to do. Stop lying to customers and be respectful and honest then you wouldn't receive such negative reviews.
14 November 2024
Unprompted review
Umar sorted me out within the day
Umar sorted me out within the day, fast and speedy service. Polite and talked me through the process very thoroughly, very happy with my purchase!
14 November 2024
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Katrina. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
Umar and Ross were absolutely…
Umar and Ross were absolutely brilliant!
I applied to Ucan for a car and Ross worked his magic and the next day I was in the showroom choosing my car. Umar helped me with all the paper work and honestly between them it was a smooth transition.
Thank you so much Ucan staff for helping me get my dream car.
5 stars and definitely would recommend 👍
14 November 2024
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Shelley. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
From the start chanice and Ricky were…
From the start chanice and Ricky were fantastic, they were extremely professional and the service was extremely fast from start to finish.
12 November 2024
Unprompted review
Reply from Ucan car credit
Thank you for your lovely review Ian. Ucan Car Credit appreciates your feedback as this helps us improve and provide our customers with the best possible service. As a reminder we offer you £100 for every friend or family member that you refer who purchases a car from us. Please ask them to quote your name when they apply. We hope you love your new car and look forward to providing you with a great service in the future.
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