UFile Reviews 139

Huge dissatisfaction from a returning customer. I contacted UFILE by phone to solve a problem, whereupon I was told the answer would come by email within 24Hrs. This didn't happen so I turned to another provider.

UFile returns policy is too restrictive - bought the service in November because it was supposed to be a special. No difference today in price, but now past the 'return' window and can't get my money back.
Bad deal all around, $38 was wasted. Won't come back to UFILE and won't recomment it in future.

Software would not calculate taxes due to 'errors'. Links are supposed to go to where the errors are (it was incorrect dates in revenue property), but they go to a different spot in the return (dates of my business, which I don't have). It took a long time to go through and manually and fix. Very buggy program and I will never use again. Way too painful

What a waste of time. Useless software

I believe this site is now a scam. When you go to virtual support, there is no box to type in your request. Customer service via phone does not work. The site will not allow me to e-file and keeps directing me to pay again (I've already bought the box from Staples). Going to report them to the Better Business Bureau.

Premium service is not worth the extra money!
I used the chat function within the software. It sucks. Five times, chat window either disappears or no response. One time, an agent copied what's in the help and pasted it. then closed the chat!

Same for the phone number. Days I'm trying to call you. Just spent hours waiting! The last day finally someone answered me and asked me to fill a request form. I did 10 time and every time I get the message "Oops, something appears to have gone wrong"

I have been a Turbo tax customer for 15 years. Sadly this yr I couldn't use their program as I still have Windows 8.1. I decided to try UFile, bought it brought it home in which there is no software as an "environmental initiative"(noticed after). You have to download which I tried 4 seperate times, download completed, but doesn't open. I attempted to do the free netfile from their site, setup takes longer than turbo tax, upon trying to send to netfile for my refund, UFile wants you to pay $30 with tax,guessing because of donations it isn't actually free. I had already paid $24.99 plus tax from Staples which I opted for no receipt as I didn't plan to return it. Perhaps include the cd with purchase, as I along with others don't have time to send away for it.

Yuck! What a waste of money on this crap. Does not install. If it does, does not launch! Support is totally useless. They keep repeating a copy-paste approach to all problem requests.

I bought Ufile tax software digitally at Best Buy in March 2023. Defective USB files and poor-quality products lead to many errors. It's not an excellent buy anymore. It's not the best because of the service. I'VE BEEN USING TURBO TAX FOR OVER 20 YEARS, AND THIS IS MY FIRST TIME UFILE TAX SOFTWARE FILING, AND I'M HAVING A LOT OF PROBLEMS. I SENT THEM MANY EMAILS AND MADE SIX PHONE CALLS WITH REPLIES. FILE 2023. I was told my refund check was in the mail from the USA UFile Account Department. Fraudulent and Fake customers from this scammer
A terrible deal—$24.99—was wasted. I won't return to UFILE or recommend it in the future.
Very disappointed with the Ufile. I think they are doing this to take advantage of people who don't know how to fill out their taxes. They are hoping to take their money and give them a service that doesn't even work properly. It's unacceptable and should be addressed. Very poor tax software, no functionality, and very poor support

We're connected with someone who was unable to communicate with me and did not appear to understand what I was asking. This was despite the simple question. I tried asking the question multiple ways and kept getting the answer that I had "already been given the answer." I asked to be transferred to someone who spoke English. After several attempts, I finally transferred to customer service with the rude little English-speaking male. There were no English speakers, and the guy was very rude. Best Buy has a NO return policy that covers defective and online digital tax software, even items that have failed due to a programming error.

I will never use them again. I feel scammed.

It's not worth buying Ufile tax software from Best Buy. Best Buy no longer values its customers. Amazon will be my new place to buy electronics.

I have used UFile for many years and never had any discrepancy with Canada Revenue notice of assessment until now for tax year 2022. It happens that according to UFile my wife was eligible for a credit for CWB for 2022 but according to CRA she does not qualify for it because of the total family income, so she is owing 4 times more to CRA of what UFile showed in her return. The issue here is that UFile software messed up with my wife return saying she was eligible for CWB when she was not, I entered my income, Line 23600, in my wife return so UFile should have not showed she was eligible for CWB, the software messed up with that. This is the last time I use UFile as it is showing me it is not a reliable software anymore.

I have been using uFile for many years as a desktop program and i do like the program, easy to use and straight forward, of course you do need some knowledge on how to prepare a tax return. The proble i have with uFile is that when you ask them a question or have a suggestion the person answering the message i sent has absolutely no F G idea what i am talking about, not only that they never reply to your message with the original subject so if you send them 2 messages it's a toss up as to which message they are replying to. I find you may as well be talking to a wall.

Lost all my work as information doesn’t save automatically and the program keeps timing out. Very user unfriendly.

I have been dealing with the same problem for weeks. First I downloaded 2022 Ufile but never received an activation key. I have been sending e-mails and the replies obviously are not being read. I have used Ufile for many years with never a problem but it will be the last time - if I can solve this years problems

very poor tax software, no functionality, very poor support

I have used UFile for years. I have never had a problem. I wait until mid March to file and then I use the auto-fill feature. Auto-fill works with the CRA and the CRA should have all of one's relevant tax info by Mid March. For senior couples, UFile offers tax splitting. When it comes time to file, the Netfile option is great. By waiting until mid March, I am able to do my taxes in a morning. Nice.

Inaccurate, misleading, and uninformative. I have a degree in linguistics and found myself confused by the order of operations and layout/explanations. I'd wager that if you successfully filed your taxes (and received all applicable benefits) via this platform, you got lucky.

have used ufile for many years --- now seems to be 'off the air' Can't even get onto the system! Highly unreelable. Are they on an extended break? Will be going elsewhere for this and future years. MAJOR PART OF WEBSITE DOES NOT EVEN WORK. OR - AS WITH HELP SECTION - IS JUST A BUNCH OF GOBBLY-GOOK. NOT USEABLE

No problems in previous years but for 2021 tax year could not file return online electronically. Was able to contact customer service who could not resolve problem. This was more than two months ago and they never called back with a solution. Now, when calling customer support, message says that support is not a available, due to a technical problem.

I agree with many of the reviewers:
I have used UFILE for years and was satisfied with the service. In December 2021 I paid in advance for preparation of my and my wife's 2021 tax returns. My return went through to CRA without a problem, however after trying to submit my wife's return to I was asked to 'pay again'. So I emailed my UFILE receipt received in December 2021 for confirm my payment and requested that this error be resolved as soon as possible. I got an answer back by email saying I had paid for "the head of the family + 2 dependents, and that a spouse is not considered a dependent". I had to pay again to file my wife's return. End result, I ended up paying more that way than if I had waited until April 30 and paid for the head of the family + a spouse. I sent a return email, asking them to refund the amount I paid too much, but suddenly no answer. BTW, when I needed their help on April 30, their chat help option was not available. Imagine - no help on the last day to file!
I see TurboTax, the other big tax software program, is having to pay out millions to consumers in the US who were misled by their advertising.

Worst program ever used and been doing taxes for years. Purchased and paid for the could not efile/netfile unless I paid $45.94. WHICH I HAD NO CHOICE IF I WANTED TO COMPLETE A 1 FAMILY RETURN. SO ....PAID TWICE FOR 1 FAMILY...ALL SENIORS....74, 74, 96 YEARS OLD.

There are additional charges if you want to go beyond the most basic return. Pricing is not clear, misleading and is going to cost people time, money and headaches.
I have used this for multiple years, never AGAIN