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Review summary

Created with AI, based on recent reviews

Evaluating 156 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, taste, and effectiveness in helping them meet protein goals. Many appreciate the competitive pricing, especially when buying in bulk directly from the company, and the ease of the online ordering process. The delivery service is frequently highlighted as quick and efficient, with many orders arriving sooner than expected. However, some people were dissatisfied with the packaging, noting that boxes were sometimes not sturdy enough for the product's weight. A few other people also felt that the delivery service, specifically Evri, was problematic, with lost shipments or packages left in insecure locations. There were also occasional reports of drinks containing lumps or being past their sell-by date, and a small number of customers did not receive their orders or get a response to their inquiries.

What people talk about most

Product

Reviewers highlight positive aspects of the product, frequently praising its great taste, convenience, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Quality

Customers consistently note positive experiences with quality. Many praise the great taste, convenience, and... See more

Price

Users describe positive interactions with price, often highlighting that prices are fair and competitive,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic website made ordering so quick and easy. My order was delivered the next day which was great and I also received 2 boxes of cereals free of charge which is much appreciated. The only downsid... See more

Rated 5 out of 5 stars

Amazing products packed with protein. Vegetarian safe, no added sugar and they taste amazing. With different flavors to satisfy everyone's tastebuds. Really convenient and not lumps at all. I would... See more

Rated 5 out of 5 stars

Ufit was recommended to me by my local bariatric hospital. I initially started buying in bulk from a local health shop. However after a little research i found i can order direct from ufit saving m... See more

Rated 5 out of 5 stars

Good drinks go down easy, used to buy them in the shop but recently started buying them from their website. There's good offers in the sale section, always arrive with the stated date on them and alwa... See more


Company details

  1. #25 of 29 best companies in Soft drinks shop

Written by the company

Learn about the UK's leading and largest range of everyday health and wellness high protein drinks. Buy from our online store or nationwide from leading supermarkets and convenience stores.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
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1-star

Replied to 41% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Bottled shakes were a bit lumpy

Bottled shakes were a bit lumpy, I poured a bottle through a sieve and what appeared to be fatty lumps came out of the bottle - I purchased a pack and every bottle o have opened so far is the same

1 October 2025
Unprompted review
UFIT logo

Reply from UFIT

Hi there - we're very sorry to hear this. Please get in touch with our customer support at customerservice@lackafoods.com and someone will be able to help resolve this for you.

Rated 5 out of 5 stars

Highly recommend a…

Brilliant drink I've actually lost a stone 9lbs with using these an along with a balanced diet an exercise the taste is lovely an really does fill you up highly recommend

24 September 2025
Rated 1 out of 5 stars

Oh dear

Oh dear. You had it good now some out of touch executive has got involved with cost cutting. Lumps galore. Horrendous. Never buying these again despite years of frequent purchase.

22 September 2025
Unprompted review
UFIT logo

Reply from UFIT

Hello - we're sorry to hear you've had an issue with a product. Please could you get in touch with our customer support team at customerservice@lackafoods.com and someone will be able to resolve this for you. Thanks and apologies again

Rated 5 out of 5 stars

Great drinks and super handy

Great drinks and super handy. However, best thing is there customer service. When I had an issue it was the quickest and best customer experience I've ever had. Thanks Ryan!

28 August 2025
Rated 5 out of 5 stars

Amazing products packed with protein.

Amazing products packed with protein. Vegetarian safe, no added sugar and they taste amazing. With different flavors to satisfy everyone's tastebuds.
Really convenient and not lumps at all.
I would highly recommend this company for anyone who needs that extra protein but struggles to meet their daily targets from food.

29 August 2025
Rated 5 out of 5 stars

Very nice flavour without the aftertaste

I have to have protein with my morning tablets and have been through a lot of the protein drinks on the market. The bulk of these leave that powdery taste, I can use my UFit safe in the knowledge that it's without that powdery aftertaste and is as described, wholesome and fits my needs. Very pleased with my purchase and can recommend.

28 August 2025
Rated 5 out of 5 stars

First Class Service - Great taste!

The UFIT website is easy to use with great offers to purchase your favourite flavours in larger quantities. The new branding is eye catching and there is a wide range of delicious flavours and several delivery options to suit your needs. Nutritional information is clearly displayed, enabling customers to make informed choices before purchase. I emailed the customer services department with a query before placing my most recent order and received a timely, polite and informative response.
My order was delivered quickly and well packaged to ensure it arrived undamaged. Strawberry (330ml) is my favourite! Perfect for breakfast on the go or a healthy mid afternoon snack to get me through the day.

27 August 2025

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