Ugly Drinks Reviews 267

TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

The product is great, the service is non existent. After receiving my last order in December, a few cans had some issues. After letting customer service know they were actually great and sent out an e... See more

Rated 5 out of 5 stars

Loved the products and unique flavors like no other seltzer waters out there. Great customer service and fast delivery. Had a subscription for the Dr. Ugly flavor, and regularly purchased their limit... See more

Rated 5 out of 5 stars

I love the soda flavors. These keep me hydrated and from drinking actual soda. Delivery is fast and the packaging is fun. I've ordered multiple times now and plan to continue to be a costumer! I can't... See more

Rated 5 out of 5 stars

My husband and I are keto, so UGLY. drinks are perfect for us. Really tasty and refreshing. We've tried cherry, berries, strawberry and lemon and lime.and now order 1 case of each of these each month.... See more

Company details

  1. Soft drinks shop

Written by the company

sup, we're ugly - the refreshingly honest flavored sparkling water with no sugars, no sweeteners and no calories. beyond quenching your thirst, we celebrate the real, the raw, the imperfect - the ugly truth.


Contact info

3.4

Average

TrustScore 3.5 out of 5

267 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The essences that Ugly has in their…

The essences that Ugly has in their drinks are really good. They are so good, my 9 year old drinks Ugly. The only complaint I would have about Ugly is the price point. They are on the more expensive side. But, if you are struggling to get off of soda and don't mind missing the sugary part of soda, Ugly has you covered with their "flavors".

31 March 2022
Rated 1 out of 5 stars

The product is great

The product is great, the service is non existent. After receiving my last order in December, a few cans had some issues. After letting customer service know they were actually great and sent out an entire new shipment at no cost. Well, a few weeks go by and it appears the shipment was lost by their shipping co. Tracking showed “contact shipper”. Half a dozen calls and emails have gone unanswered since January. Very unfortunate but enough to make me go elsewhere.

30 March 2022
Rated 1 out of 5 stars

Ugly Drinks no longer operating?

US website has nothing listed for sale and UK website no longer exists at all. No social media activity for months. Have to assume Ugly Drinks has gone under. Shame.

5 March 2022
Unprompted review
Rated 5 out of 5 stars

The Dr Ugly flavor was exactly the…

The Dr Ugly flavor was exactly the advertised price and the "Dr Pepper" flavor was spot on. Only one can was damaged and the beverage uncarbonated which is honestly pretty decent considering I got two cases. I savor one or two of them in between cases of LaCroix so I know they'll last me a long time. I really liked it in a mixed drink, too. A little Dr Ugly with a shot of Chambord was fantastic.

11 January 2022
Rated 5 out of 5 stars

Wonderful and Easy Experience with a…

Wonderful and Easy Experience with a Great Product!
I could not have enjoyed my experience with Ugly drinks any more - fast shipping and wonderful product, with Dr. Ugly being a personal favorite, with birthday cake a close second. It's really nice to get my soda fix without the extra calories!

10 January 2022
Rated 3 out of 5 stars

Shipping could be better

I love the drinks, but the automatic shipping is inconsistent. Sometimes I go over a month without getting one and then I’ll get two within Two weeks.

7 January 2022
Rated 4 out of 5 stars

Love the flavors

Love the flavors
I truly love the flavors, but admittedly the price is a bit hefty and twice I've received shipments where a can or two was damaged / open. This is a problem especially given the expense. Logistics aside though, I do love the product and plan on purchasing in the future

5 January 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look