Uk Buddhastoneshop Reviews 

401
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 286 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting they are well-made with lovely fabrics. People also consistently highlight the excellent customer service, describing staff as helpful, friendly, and quick to respond to inquiries and resolve issues. However, some customers noted product sizing could be inconsistent or larger than expected, and a few experienced discrepancies between advertised descriptions and actual items. Some orders also took longer than anticipated to arrive. The minority of people were dissatisfied with the return policy, finding it complex, costly due to international shipping, and difficult to get a clear return address.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing. Many reviewers praised the lovely... See more

Quality

Customers consistently note positive experiences with quality, praising products for being lovely, well-made,... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and quick... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers reporting very positive... See more

Return policy

Users describe negative interactions with the return policy, with many reviewers finding the process... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very helpful and good communicators, in context of delivery from overseas. Good service& quality, but may take extra time to arrive, so keep in touch with them and they will respond fully Thanks

Rated 4 out of 5 stars

Provided you get the fit right, its really good. One of the shirts I ordered fitted perfectly, really nice quality, well made, I really like it a lot. The other, did not, a beautiful colour, and it wa... See more

Company replied

Rated 4 out of 5 stars

Bought 3 tops from Buddhastone. They took their time getting there but all 3 were great - lovely fabrics and details. One fit perfectly, the other 2 fit but I thought they'd be a bit more loose around... See more

Company replied

Rated 4 out of 5 stars

The quality of the garment is lovely. The sizing is a bit off. The trousers came up big and differed slightly within those labelled the same size. If perfect sizing is not important just go for a si... See more

Company replied



Contact info

4.0

Great

TrustScore 4 out of 5

401 reviews

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4.0

All reviews

(401)

277 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Really regret ordering from here

Really regret ordering from here. It took much longer than stated for delivery. I need to return the items and I will need to pay for it to be sent back to China. I'm doubtful I'd get a refund anyway as there is no guarantee. I do not recommend.

29 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Sorry, we are unable to locate your order via the name.
May I know your order number or email address on your order so we can check your order for you and provide you a more accurate answer promptly?
Looking forward to your reply.

Rated 5 out of 5 stars

Good quality but sizing is difficult

Good quality but sizing is difficult

19 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

Ordered nearly £50 worth of products…

Ordered nearly £50 worth of products from this company on the 7th November & still not arrived yet & it's the 29th December. I think that it's a total scam tbh unless they can prove me wrong by sending it.

7 November 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Sorry, we are unable to locate your order via the name.
May I know your order number or email address on your order so we can check your order for you and provide you a more accurate answer promptly?
Looking forward to your reply.

Rated 5 out of 5 stars

Excellent communication

Excellent communication, item is as described and very well made. Very happy customer

22 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Yogi top and bottoms.

The two items, a yogi top and pants where deltin time for Christmas after being hand made. My sister was really happy with both items. Very ornate, relaxed and comfortable.

21 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

Avoid - scammers

Avoid

Item never arrived

Got an email saying tracking would be provided but nothing

They say they are a UK company but it's not. They're in China.

24 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Sorry, we are unable to locate your order via the name.
May I know your order number or email address on your order so we can check your order for you and provide you a more accurate answer promptly?
Looking forward to your reply.

Rated 5 out of 5 stars

My favourite store of all time!

I discovered Buddha Stones a few months ago and have since fallen completely in love with this phenomenal store having made around 8 large purchases since. The sheer diversity of high quality and delicately crafted items is astounding for their price, once factoring in their 2 for 3 deal and free delivery > $70.

I finally found a store that allows me to buy high quality, authentic, and reasonably priced Zen and Taoist styled outfits!

Their customer service is exceptional and they make the whole customer experience as mindful as the clothes they sell! They have a very generous return and exchange policies that let me buy with confidence and ease of mind.

The only negative is their long delivery times, but when accounting for their great quality, deals, customer service, and return policy this compromise is certainly worth wile!

24 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

All I want for Christmas is my order

Ordered on 8th December snd told shipped on 11th….still waiting and now highly unlikely it’s going to be here in time for Christmas given it’s been sitting new Newcastle for days according to the tracking information. Will have a very disappointed daughter on Christmas Day!

23 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear Customer,

Thank you for sharing your experience, and we are truly sorry for the disappointment this has caused — especially with the order being a Christmas gift for your daughter. We completely understand how upsetting this situation is.

We would like to reassure you that your parcel has been shipped and is currently in the local transfer stage near Newcastle. Unfortunately, during the Christmas period, UK carriers experience significant backlogs, and parcels can remain at transfer stations for several days before moving forward. This delay is outside of our direct control and is caused by holiday volume, weather conditions, and carrier capacity limits.

Please rest assured that “no movement” on tracking does not mean the parcel is lost. Once the backlog clears, the package will continue its journey to your address. We are actively following up with the carrier to prioritize your shipment wherever possible.

We sincerely apologize that it may not arrive in time for Christmas and fully understand how disappointing this is. Thank you for your patience and understanding during this extremely busy season. If the tracking does not update in the coming days, our support team will be ready to assist you further.

We truly appreciate your feedback and hope your daughter will still enjoy her gift when it arrives.

Rated 5 out of 5 stars

Great product that arrived quickly

Great product that arrived quickly. Unfortunately, the bracelet was too small but managed to get a replacement. Good communication throughout

23 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 2 out of 5 stars

Not Delivered In Advertised Time

Ordered an item late November 2025 intending it to be a Christmas Gift, and paid extra for the express delivery of 6 to 10 days. Order No. #UKBS50605
Order date - 29/11/2025. Three weeks later the item is not here and the tracker says its still in production! First time buying from this supplier and its not going well. I may have to look for another Christmas gift.

19 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Sorry, we are unable to locate your order via the name.
May I know your order number or email address on your order so we can check your order for you and provide you a more accurate answer promptly?
Looking forward to your reply.

Rated 5 out of 5 stars

Bought the wrong size bracelet

Bought the wrong size bracelet. Replaced without returning wrong size with small charge happy with the outcome.

17 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Wonderful gifts purchased several items…

Wonderful gifts purchased several items all individually packaged makes the presents special , customer service excellent,I shall definitely be purchasing from the company again , delivered by royal mail my local postman. Thank you merry Christmas.

16 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 4 out of 5 stars

Decent quality cotton pants

Decent quality cotton pants, and when my medium was too small, I could organise a replacement in XL pretty easily. Still need to pay for shipping though.

The company is based in China, not the UK, so shipping will take a little while. If you're expecting local UK delivery look elsewhere.

17 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

The Bracelet Bangle ordered was too big

The Bracelet Bangle ordered was as described on the website beautiful craft Bracelet. Unfortunately it was too big I perhaps didn’t get the sizing correct. When I contacted the Customer Support team having explained the issue I received a response within 24 hours with helpful assistance on measuring. Having received the details I was offered a replacement. I am very impressed by the immediate response to my emails and the quality of service provided by the company I will definitely recommend to others

8 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

No product, despite paying for it.

Ordered on the 22nd November, it's now the 9th December, no product has arrived. I have no confidence in this company or that I'll receive the product.
Update following below response: they 'reached out' to me following this review, not prior as intimated with 'we have already'.

9 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear customer,
We are very sorry for the frustration caused and completely understand your concern.

Your order from November 22nd is still on its way, and according to the latest tracking information, the carrier is experiencing delays in updating the tracking status. This can occasionally happen due to weather, seasonal backlogs, or customs checks, but it does not mean the parcel is lost.

We have already reached out to you privately with the tracking link and additional guidance. Please allow a few more days for the tracking to refresh. If there is still no update or if the parcel does not arrive, we will take full responsibility and assist you with a solution.

Thank you for your patience, and we are here for you anytime.
Namaste 🙏
Buddha Stones Customer Service Center

Rated 1 out of 5 stars

They're name says UK but they're based…

They're name says UK but they're based in china so refunds are a nightmare

2 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Sorry, we are unable to locate your order via the name.
May I know your order number or email address on your order so we can check your order for you and provide you a more accurate answer promptly?
Looking forward to your reply.

Rated 5 out of 5 stars

sizing and service

the sizing is a little unclear. I received soemthing that was way too big and the returns process isn't super clear. However, I was emailed directions on how to return and exchange and while i am waiting for the exchange i ca say the original item seemed well made and of good quality

9 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Will be shopping with Buddha Stones more

Purchased 3 items, all lovely style, quality and shades but one item just wasn't for me so I asked for an exchange through link on FB, was informed they would replace for cost of shipping which was reasonable so that's what I'm doing, just waiting for replacement to arrive :)

2 December 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 5 out of 5 stars

Awesome and love it

I have made many purchases from Budda stone shop, and all I can say is, I love it. I have purchased necklaces, several stunning bracelets (rope, copper and Jade) and rings. The quality is awesome, and the customer service is outstanding. They're very quick with their responses and do their utmost to support and sort out any concerns or problems promptly and to a satisfactory high standard. I couldn't wish for anything more
Would highly recommend if you're after that extra special gift, whether it be personal or for someone else

30 November 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Thank you so much for your support.
It is our great honor to get your love!💖
Please feel free to contact us if you have any problems.
Wish you a happy life!🎁

Rated 1 out of 5 stars

Sizing is incorrect.

Incorrect size sent. Bought two bracelets one is the correct size the other is not.

29 November 2025
Unprompted review
Uk Buddhastoneshop logo

Reply from Uk Buddhastoneshop

Dear customer,

Thank you for sharing your feedback, and I’m very sorry to hear about your concerns.

To clarify, the delivery timeframe shown on our website is:

• Order Processing: 2–5 business days
• Standard Shipping: 6–10 business days
(*not including weekends, holidays, or any customs delays*)

Your order is currently on its 7th shipping day, which means it is still within our promised delivery window. We completely understand that international shipping can sometimes feel slower than expected, but we always aim to keep our customers informed and deliver within the timeframe we advertise.

While our logistics partners are based internationally, we work hard to ensure reliable delivery to the UK and all countries we serve.

If you have any questions about your tracking updates or need further assistance, we’re always here and happy to help—please feel free to contact us directly.

Thank you for your patience and understanding.

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